Websites using Uberall

Okay, let s break down uberall, a company focused on helping businesses manage their online presence and reputation.

What is uberall?

uberall is a Hybrid Customer Experience (CX) platform. Essentially, it helps businesses control and optimize how they appear online across various directories, search engines, social media, and review sites. The Hybrid part refers to integrating both online and offline touchpoints to create a unified customer experience.

Key Features and Functionality:

• Location Management: This is core. uberall lets you manage your business listings across platforms like Google, Yelp, Facebook, Bing, Apple Maps, and many others. You can update your business name, address, phone number (NAP), hours of operation, website, descriptions, photos, and more from a central dashboard.
• Reputation Management: Monitoring and responding to online reviews is crucial. uberall helps you track reviews from various sites, analyze sentiment, and respond to customers (both positive and negative) directly from the platform. They often include features to solicit reviews from customers.
• Listings Sync: Ensures your information is accurate and consistent across all online platforms, which is vital for SEO and customer experience.
• Search Engine Optimization (SEO): Optimizes your online presence so your business ranks higher in local search results. This often includes keyword optimization, link building, and other SEO tactics.
• Social Media Management: Allows you to schedule and post content to your social media profiles.
• Analytics and Reporting: Provides data and insights into how your listings are performing, how customers are engaging with your business online, and the effectiveness of your reputation management efforts.
• Uberall Connect: This feature focuses on enabling customer interactions across various messaging channels (like WhatsApp, SMS, etc.), allowing businesses to respond to questions, book appointments, and provide customer support.
• Uberall Engage: This provides insights into what customers are saying about your brand online and allows you to create content that is optimized for search engines.

Revenue:

As a private company, uberall doesn t publicly disclose its revenue. However, estimates based on market analysis and funding rounds have put their annual revenue in the range of tens to hundreds of millions of dollars.

Pricing:

uberall s pricing is not publicly available. It is generally understood to be custom-quoted based on several factors:

• Number of Locations: The more locations you have, the higher the cost.
• Features Required: The more features you use (e.g., reputation management, social media management, Uberall Connect), the higher the cost.
• Contract Length: Longer-term contracts may offer discounted rates.
• Support Level: Higher levels of support and service will likely increase the price.

You ll need to contact uberall directly for a quote tailored to your specific needs. Expect the pricing to be geared towards businesses with multiple locations or those who need a comprehensive solution. It is often considered to be on the higher end of the pricing spectrum compared to some simpler alternatives.

Alternatives to uberall:

The market for local SEO and online presence management is competitive. Here are some alternatives to consider, broadly categorized:

• Comprehensive Platforms (Similar in Scope):

  • Yext: A major competitor. Known for its Knowledge Graph approach to managing structured data. Often considered a premium option.
  • Synup: Offers a suite of tools for listings management, reputation management, and local SEO.
  • BrightLocal: Another strong option, particularly for agencies and SEO professionals.
  • Rio SEO (formerly Rio Local): Focuses on enterprise-level local marketing solutions.
  • Podium: Focuses heavily on messaging and customer interaction, including review management and payments.

• Listing Management Focused:

  • Moz Local: A simpler, more affordable option focused primarily on getting your listings accurate and consistent.
  • Semrush Listing Management: Integrated into the Semrush SEO platform.
  • Whitespark: Offers citation building and local SEO tools.

• Reputation Management Focused:

  • Birdeye: Specializes in review generation, monitoring, and customer feedback.
  • ReviewTrackers: Focuses on monitoring and analyzing online reviews.

• Social Media Management Focused:

  • Hootsuite: A broad social media management platform that can be used for local businesses.
  • Sprout Social: Another leading social media management platform.
  • Meta Business Suite: Native social media tool that allows you to manage facebook and instagram business profiles.

When choosing an alternative, consider:

• Your budget: Some platforms are significantly more expensive than others.
• Your needs: Do you need a comprehensive solution, or are you primarily focused on listing management or reputation management?
• The size of your business: Some platforms are better suited for small businesses, while others are designed for larger enterprises.
• Ease of use: Consider the platform s user interface and how easy it is to learn and use.
• Integration: Does the platform integrate with other tools you use, such as your CRM or point-of-sale system?

Customer Care/Support Details:

• uberall provides customer support through various channels, including:

  • Email: This is a standard channel for support requests.
  • Phone: Likely available, but potentially with tiered access based on your subscription level.
  • Help Center/Knowledge Base: A repository of articles and guides to help you troubleshoot issues and learn how to use the platform.
  • Account Management: Depending on your plan, you may have a dedicated account manager to provide personalized support and guidance.
  • Community Forums (Potentially): Some platforms have user forums where you can ask questions and get help from other users.

• Support Quality: The quality of uberall s support can vary depending on the user s experience and the specific plan they have. Some reviews indicate that support can be responsive, while others report occasional delays or difficulties in resolving complex issues. As with any vendor, it s important to clarify support expectations during the sales process.

How to Find Uberall s Customer Care Information:

1. Visit the uberall Website: Look for a Contact Us, Support, or Help link, typically in the footer of the website.
2. Check Your Account Dashboard: Once you re a customer, your account dashboard should provide access to support resources.
3. Review Your Contract: Your contract with uberall should outline the support services you re entitled to.
4. Search Online: Use search terms like uberall support, uberall customer service, or uberall help center.
5. LinkedIn: Finding employees that work in customer support can provide a good first contact.

Summary

uberall is a robust platform for businesses that need comprehensive control over their online presence, particularly those with multiple locations. However, it s essential to carefully evaluate your needs and budget and compare uberall to alternatives to ensure it s the right fit for your business. Remember to get a custom quote and clarify the level of support you ll receive before making a decision.