Websites using TrustYou

Okay, let s break down TrustYou. It s a powerful player in the hospitality feedback and guest experience management space, and here s a comprehensive overview:

What is TrustYou?

TrustYou is a platform that helps hotels, restaurants, and other hospitality businesses manage their online reputation and improve the guest experience. They do this primarily by:

• Aggregating & Analyzing Guest Feedback: Pulling reviews and feedback from various online sources (OTAs, social media, surveys, etc.) into a single dashboard.
• Providing Actionable Insights: Using natural language processing (NLP) to analyze the sentiment and content of feedback, identifying strengths and weaknesses, and highlighting key trends.
• Enabling Proactive Engagement: Allowing businesses to respond to reviews, communicate with guests, and implement improvements based on the insights.
• Boosting Online Presence: Helping businesses improve their ratings and visibility across platforms, influencing potential guests booking decisions.

Key Features & Functionality:

• Review Management: Consolidates reviews from hundreds of sources.
• Sentiment Analysis: Understands what guests feel about specific aspects of their experience.
• Competitive Benchmarking: Compares your performance against competitors.
• Guest Surveys: Allows you to collect feedback directly from guests.
• Reporting & Analytics: Provides comprehensive reports on guest satisfaction and trends.
• Direct Messaging: Enables direct communication with guests.
• Widgets & APIs: Integrates with other systems and platforms.
• Semantic Analysis: Identifies specific topics and themes within the feedback.
• Case Management: Allows teams to collaboratively manage and resolve guest issues.

Revenue Model:

TrustYou operates on a SaaS (Software as a Service) subscription model. This means businesses pay a recurring fee to access and use the platform. Their revenue is primarily driven by:

• Subscription Fees: Based on the chosen plan, the size of the business (number of rooms, properties), and the features included.
• Add-on Services: They might offer additional services for an extra fee, such as consulting, custom integrations, or advanced reporting.

Alternatives to TrustYou:

The hospitality reputation management space is competitive. Here are some notable alternatives:

• Revinate: A strong competitor focused on CRM and guest engagement. Known for its robust marketing automation features.
• ReviewPro: Similar to TrustYou in functionality, offering review management and guest surveys. A well-established player.
• Medallia: A broader customer experience platform that caters to various industries, including hospitality. Highly scalable but potentially more expensive.
• Clarabridge (now part of Qualtrics): A robust platform focusing on voice of the customer (VoC) analytics.
• Guesty: Primarily a property management system that also includes review management capabilities.
• Sojern: While primarily an ad platform, it offers hospitality-specific solutions including reputation management.
• Reputation.com: A broader reputation management platform covering various industries.
• Localistico: Focuses on local search and online visibility, including reviews.
• Tripadvisor Management Center: Free platform that allows businesses to manage their Tripadvisor profile.

Factors to Consider When Choosing an Alternative:

• Specific Needs: What are your primary goals? Review management, surveys, guest engagement, competitive analysis?
• Budget: Prices vary significantly between platforms.
• Scalability: How well does the platform scale as your business grows?
• Integration: Does it integrate with your existing systems (PMS, CRM, etc.)?
• Ease of Use: How user-friendly is the platform for your team?
• Customer Support: What kind of support is provided?

TrustYou Pricing:

TrustYou s pricing is not publicly available. It is typically determined based on:

• Number of Properties/Rooms: Larger businesses generally pay more.
• Features Included: More advanced features lead to higher costs.
• Contract Length: Longer contracts may come with discounts.
• Negotiated Terms: Pricing is often negotiable.

You will need to contact TrustYou directly for a personalized quote.

Customer Care Details:

TrustYou offers various channels for customer support, including:

• Dedicated Account Managers: For larger clients, a dedicated account manager provides personalized assistance.
• Online Help Center: A resource for tutorials, articles, and troubleshooting.
• Email Support: A standard way to submit support inquiries.
• Phone Support: They generally offer phone support for urgent issues.
• Training & Onboarding: They usually provide training to help new clients get started.

General Customer Support Reputation:

• Mixed Feedback: While many users praise their features and data insights, some users have reported occasional delays in support response times.
• Account Management Emphasis: TrustYou tends to emphasize support through dedicated account managers, especially for larger accounts.

In Conclusion:

TrustYou is a well-regarded solution for hospitality businesses looking to manage their online reputation, understand guest feedback, and improve their overall guest experience. It s a powerful tool for driving bookings and improving performance. However, it s important to compare it against alternatives and get a personalized quote to determine if it s the best fit for your specific needs and budget.

Recommendations for You:

1. Assess your specific needs and budget.
2. Request demos from TrustYou and a few of its alternatives.
3. Compare pricing quotes carefully.
4. Talk to their sales and support teams to gauge responsiveness and expertise.
5. Read user reviews and case studies to get an unbiased perspective.

By following these steps, you can make an informed decision about the best hospitality reputation management platform for your business. Good luck!