Websites using Trekksoft

Okay, let s break down TrekkSoft, covering its overview, revenue, alternatives, pricing, and customer care.

TrekkSoft: Overview

TrekkSoft is a cloud-based booking and management software solution specifically designed for tour and activity providers. It helps businesses streamline operations, manage inventory, take online bookings, process payments, and market their services. It caters to a wide range of businesses in the tourism sector, from small independent operators to larger, multi-location companies.

Key Features:

• Online Booking Engine: Allows customers to book and pay directly through the tour operator s website or through online travel agencies (OTAs).
• Channel Manager: Connects to OTAs (like Viator, GetYourGuide, Expedia) to automate inventory updates and booking synchronization.
• Inventory Management: Tracks availability and prevents overbooking.
• Payment Processing: Integrates with various payment gateways to accept online payments.
• Customer Relationship Management (CRM): Stores customer data and allows for communication (email marketing, automated notifications).
• Reporting and Analytics: Provides insights into sales, customer behavior, and operational performance.
• Point of Sale (POS): For in-person bookings and sales.
• Mobile App: Allows staff to manage bookings and check-in customers on the go.
• Resource Management: Manage your Guides, Transport and Equipment in one place.
• Voucher Management: Offer and manage gift vouchers and promo codes

Revenue:

TrekkSoft is a privately held company, so their exact revenue figures are not publicly available. However, based on industry analysis and market position, it s estimated to generate millions of dollars in annual revenue.

Alternatives:

The tour and activity booking software market is competitive. Here s a look at some of the top alternatives to TrekkSoft:

• Peek Pro: A well-regarded platform with a strong focus on user experience and marketing tools.
• FareHarbor: Another popular choice known for its comprehensive features and integrations with various OTAs.
• Checkfront: A flexible system offering various features, including resource management, packages and flexible pricing.
• Rezdy: A widely used platform known for its channel management capabilities.
• Regiondo: Provides tour operators, activity providers and leisure facilities with cloud-based booking solutions.
• Xola: Is another alternative that s easy to use, mobile and provides a lot of flexibility.
• Bookeo: Caters to a range of service-based businesses, including tours and activities, with a focus on scheduling and automation.
• Bókun (part of Tripadvisor): Specifically designed for tours and activities, integrated into the Tripadvisor ecosystem.
• SimplyBook.me: While primarily a booking system for appointments, it can be adapted for some tour and activity businesses.
• Orioly: is suitable for small and mid-sized tour operators, offering a range of solutions that can cater to many different business needs.

When choosing an alternative, consider:

• Your specific needs: What features are most important to your business?
• Your budget: Pricing varies significantly between platforms.
• The size of your business: Some platforms are better suited for small businesses, while others are designed for larger enterprises.
• Ease of use: How easy is the platform to learn and use?
• Integration capabilities: Does the platform integrate with the other tools you use (e.g., accounting software, marketing automation)?

Pricing:

TrekkSoft uses a tiered pricing model. Exact pricing can vary based on specific needs and negotiated terms. It s generally recommended to contact TrekkSoft directly for a custom quote. Here are some general points about their pricing structure:

• Subscription-based: You pay a monthly or annual fee to use the software.
• Tiered Plans: The price usually depends on the number of users, the number of bookings processed, the features included, and the level of support provided.
• Transaction Fees: Some plans might also include transaction fees on bookings.

To get accurate pricing, you should:

1. Contact TrekkSoft directly: Visit their website and request a demo or pricing information.
2. Be prepared to discuss your business needs: The more information you can provide about your business, the more accurate the quote will be. This includes the number of tours/activities you offer, the volume of bookings you process, and the features you need.

Customer Care Details:

TrekkSoft offers various customer support channels:

• Knowledge Base/Help Center: A comprehensive online resource with articles, tutorials, and FAQs. This is often the first place to look for answers.
• Email Support: You can submit support requests via email.
• Phone Support: They typically offer phone support during business hours, particularly for higher-tier plans. Check their website for contact numbers.
• Live Chat: Available via their website, in some cases only on certain plans.
• Onboarding and Training: They often provide onboarding assistance to help new users get started, as well as training resources.
• Account Manager: Depending on the plan, you may have a dedicated account manager who can provide personalized support.
• Community Forums/User Groups: They may have online forums or user groups where you can connect with other TrekkSoft users and get help.

Key Factors to Consider Regarding Customer Care:

• Response Time: How quickly does TrekkSoft respond to support requests?
• Knowledge and Expertise: Are the support staff knowledgeable and able to resolve your issues effectively?
• Availability: What are the support hours? Is support available in your time zone?
• Customer Reviews: Check online reviews to get an idea of other users experiences with TrekkSoft s customer support.

To get a feel for their customer care quality, consider reading reviews on sites like Capterra, G2, and Trustpilot, specifically focusing on comments about support experiences. Also, don t hesitate to ask about their support options and service level agreements (SLAs) during your initial contact with TrekkSoft.