Websites using Timetrade

Okay, let s break down TimeTrade, covering its overview, revenue (though limited public information exists), alternatives, pricing models, and customer care.

TimeTrade: Overview

TimeTrade (now Engageware Scheduling) is a provider of appointment scheduling solutions designed to help businesses optimize customer engagement and streamline operations. They focus on industries like banking, retail, and healthcare, where scheduled interactions are crucial for customer service, sales, and service delivery.

• Core Functionality: At its heart, TimeTrade allows customers or prospects to schedule appointments with staff members based on availability, skills, and other criteria. This eliminates phone tag and email back-and-forth, improving the customer experience.
• Key Features:
  • Online Appointment Scheduling: Customers can book appointments through a website, mobile app, or other channels.
  • Automated Reminders: Reduces no-shows with email and SMS reminders.
  • Calendar Integration: Syncs with popular calendars like Google Calendar, Outlook, and others.
  • Resource Management: Allocates resources (rooms, equipment) to appointments.
  • Reporting and Analytics: Provides insights into appointment volume, staff performance, and customer behavior.
  • Workflow Automation: Automates tasks associated with appointment scheduling, such as sending follow-up emails or updating CRM systems.
  • Routing: The system can automatically route appointments to the best available staff member based on the customer s needs or preferences.
  • Integration: TimeTrade Scheduling integrates with CRM, marketing automation, and other business systems.
• Target Industries: Primarily targets financial services, retail, healthcare, education, and other service-based businesses.
• Recent History: TimeTrade was acquired by Engageware in recent years. The solution is now marketed as Engageware Scheduling.

Revenue Information

• Privately Held: TimeTrade, as a standalone company, was privately held. Engageware is also privately held. Therefore, precise revenue figures are not publicly available.
• Estimates: Before the acquisition, some estimates placed TimeTrade s annual revenue in the tens of millions of dollars range. However, these are only estimates.
• Engageware: Engageware s overall revenue is also not publicly disclosed.

Alternatives to TimeTrade Scheduling (Engageware Scheduling)

The appointment scheduling market is crowded. Here are some prominent alternatives, categorized by general suitability:

• Enterprise-Focused Alternatives:
  • Acuity Scheduling (by Squarespace): Robust, feature-rich, and suitable for larger organizations. Highly customizable.
  • Salesforce Scheduler: Part of the Salesforce ecosystem, ideal for companies heavily invested in Salesforce.
  • Microsoft Bookings: Integrated with Microsoft 365, a good option if you re already using Microsoft s suite of products.
  • Calendly: Simpler user interface, but has integrations, including Google Calendar, Microsoft Outlook and Salesforce.
• Small to Medium Business (SMB) Alternatives:
  • Setmore: Free plan available; good for smaller businesses with basic scheduling needs.
  • SimplyBook.me: Focuses on service-based businesses like salons, spas, and fitness studios.
  • Appointlet: Free and paid options; integrates well with Google Calendar and other tools.
  • Square Appointments: Integrated with Square s payment processing system, a good choice for businesses already using Square.
• Healthcare-Specific Alternatives:
  • Many EHR/EMR systems (e.g., Epic, Cerner, Allscripts) have built-in appointment scheduling modules.
  • Solutionreach: Focuses on patient communication and engagement.

Pricing

• Custom Pricing: TimeTrade/Engageware Scheduling typically uses custom pricing based on the number of users, features required, and the size and complexity of the implementation. You ll need to contact them for a quote.
• Factors Influencing Price:
  • Number of Users/Staff: The more staff members using the system, the higher the cost.
  • Features: Advanced features like resource management, complex routing, and custom integrations will increase the price.
  • Support Level: Premium support packages will add to the cost.
  • Contract Length: Longer-term contracts may offer discounts.
• Likely Pricing Structure: Subscription based (monthly or annual).

Customer Care Details

• Support Channels: TimeTrade/Engageware generally provides customer support through these channels:
  • Phone Support: Direct phone access to support representatives.
  • Email Support: For less urgent issues.
  • Online Knowledge Base: A self-service portal with articles, FAQs, and tutorials.
  • Training: Onboarding and training services to help users get started.
  • Account Management: Dedicated account managers for larger enterprise customers.
• Service Level Agreements (SLAs): Enterprise customers may have SLAs that guarantee specific response times and uptime.
• Reviews and Reputation: It s important to research recent customer reviews of Engageware Scheduling to get a sense of the current quality of their customer support. Look for reviews on sites like G2, Capterra, and TrustRadius.

Key Takeaways:

• TimeTrade is now Engageware Scheduling, an appointment scheduling solution focused on larger organizations, especially in finance, retail, and healthcare.
• Revenue figures are not publicly available.
• Many alternatives exist, ranging from SMB-focused solutions to enterprise-grade platforms.
• Pricing is custom and depends on several factors. Contact Engageware for a quote.
• Customer care typically includes phone, email, a knowledge base, and potentially dedicated account managers.

To get the most up-to-date and accurate information, it s always best to visit the Engageware website directly and contact their sales team for a demo and pricing details. Also, read recent customer reviews before making a decision.