Websites using Ticketweb

Okay, let s break down TicketWeb. Here s an overview covering revenue, alternatives, pricing, and customer care details:

TicketWeb Overview

• What it is: TicketWeb is a self-service ticketing platform owned by Ticketmaster. It s geared towards smaller venues, promoters, and artists who want a more hands-on approach to managing their ticketing and events. It allows organizers to sell tickets online, track sales, manage guest lists, and promote events.
• Target Audience: Small to medium-sized venues, independent promoters, and artists. Think clubs, theaters, and small music venues.
• Key Features:
  • Self-Service Platform: Control over event setup, ticket pricing, and sales.
  • Online Ticket Sales: Accept payments online via credit card, debit card, etc.
  • Reporting and Analytics: Track ticket sales, revenue, and customer data.
  • Marketing Tools: Email marketing integration, social media promotion.
  • Guest List Management: Organize and track attendees.
  • Mobile Ticketing: Delivery of tickets to phones.
  • Box Office Capabilities: If the venue needs it, tools to help sell tickets at the door.
• Strengths:
  • Ease of Use: Designed for users with minimal technical expertise.
  • Affordable for smaller events: Generally less expensive than enterprise-level ticketing systems.
  • Integration with Ticketmaster s network (potential for increased visibility).
  • Control over ticket pricing.
• Weaknesses:
  • Fewer features compared to larger platforms.
  • Potentially less robust customer support than major providers.
  • May not be suitable for very large or complex events.
  • Can be difficult to get in contact with them.

Revenue

• TicketWeb s Revenue: TicketWeb itself does not publicly release revenue figures. Since it is a part of Live Nation Entertainment, revenue is rolled into the parent company s financial reports.
• How TicketWeb Generates Revenue: Primarily through transaction fees charged on each ticket sold through the platform. They can also generate revenue through add-on services.

Pricing

• TicketWeb s Pricing Model: Transaction fee model. It s crucial to confirm the most up-to-date pricing directly on TicketWeb s website as fees can vary.

Example of typical transaction fees (These are approximate and may change. Always verify directly with TicketWeb):

• A per-ticket fee. This fee is usually a percentage of the ticket price plus a flat fee.
• Potentially a fee charged to the customer or split between the event organizer and the customer.

Alternatives

• Eventbrite: A popular platform for events of all sizes, with strong marketing tools.
• Brown Paper Tickets: Known for its ethical ticketing practices and support for independent artists.
• Universe: (Owned by Ticketmaster) Similar to Eventbrite, offers a range of features for event management and ticketing.
• SeeTickets: (owned by Vivendi) A bigger platform offering a lot of the same features.
• SimpleTix: A good option if you need reserved seating and assigned seat maps.
• SeatGeek: Is a larger site, but also offers options to smaller venues and promoters.
• TicketLeap: Good option with a lot of support for marketing your event.
• Accelevents: Good all-in-one platform, especially for fundraising events.

When choosing an alternative, consider:

• Event size and complexity: Some platforms are better suited for larger or more complex events.
• Budget: Compare pricing models and fees.
• Features needed: Do you need marketing tools, reserved seating, or specific integrations?
• Customer support: Research the quality of customer support offered.

Customer Care Details

• Support Channels:
  • Help Center/Knowledge Base: TicketWeb provides an online help center with articles and FAQs.
  • Email Support: Generally, the primary method of contact is through email.
  • Phone Support: Phone support can be very limited or unavailable, especially for basic plans.
• Customer Service Reputation: TicketWeb s customer service receives mixed reviews. Some users report difficulty getting timely responses or resolving issues effectively. Response times can be slow. Many reviews suggest their customer support is lacking, and is often a source of frustration.
• Tips for Getting Support:
  • Check the Help Center first for answers to common questions.
  • Be clear and concise when submitting support requests.
  • Keep a record of all communication.
  • Be patient, as response times can vary.
  • Consider exploring online forums or communities for user-to-user support.

Key Considerations:

• TicketWeb is best for smaller events where self-service is desirable, and a low-cost solution is important.
• Be aware of the potential limitations in customer support and plan accordingly.
• Always compare pricing and features with alternative platforms before making a decision.
• Carefully read the terms of service and understand all fees involved.

I strongly recommend visiting the TicketWeb website directly for the most current and accurate information on pricing, features, and support options. Also, look at independent reviews of the platform.