Websites using Talkfurther

Okay, let s break down Talkfurther, covering its overview, revenue (where available), alternatives, pricing, and customer care. Keep in mind that specifics about privately held companies like Talkfurther can be difficult to find, especially regarding revenue.

Overview of Talkfurther

Talkfurther is a customer engagement platform designed primarily for sales and support teams. It aims to help businesses have more personalized and effective conversations with their customers and prospects. Key features usually include:

• Personalized Messaging: Tailoring messages based on customer data and behavior.
• Omnichannel Communication: Supporting communication across various channels like SMS, email, web chat, and potentially social media.
• Automation: Automating workflows, like sending follow-up messages or routing conversations to the appropriate agent.
• Integration: Connecting with other business tools like CRMs (e.g., Salesforce, HubSpot), help desks, and marketing automation platforms.
• Analytics & Reporting: Providing insights into conversation performance and team efficiency.
• Live Chat: Enabling real-time conversations between agents and website visitors.
• SMS Marketing: Sending targeted SMS campaigns for promotions and updates.
• VoIP integration: Connecting with a business telephone to be able to handle calls.

Revenue

Unfortunately, Talkfurther is a privately held company, and they don t publicly disclose their revenue. It s difficult to find reliable estimates without inside information.

Alternatives

The customer engagement platform market is crowded. Here are some well-known alternatives to Talkfurther, categorized for clarity:

• Broad Customer Engagement Platforms:

  • Salesforce Service Cloud: A comprehensive CRM platform that handles customer service, marketing, and sales.
  • HubSpot Service Hub: Part of the HubSpot CRM suite, focused on customer service and support.
  • Zendesk: A leading customer service platform.

• Chat-Focused Platforms:

  • Intercom: A popular platform for customer messaging, support, and lead generation.
  • Drift: A conversational marketing and sales platform.

• SMS Marketing Platforms:

  • Twilio: A developer-centric platform for building custom communication solutions, including SMS.
  • Attentive: Specifically focused on SMS marketing for e-commerce businesses.

• VoIP and Contact Center Platforms:

  • RingCentral: Cloud-based communication and collaboration.
  • 8x8: Cloud communications and contact center solutions.
  • Genesys: Customer experience platform.

• More Direct Competitors (Features Overlap): (Research is needed to confirm these are direct competitors, but based on features, they could be.)

  • Glia: Digital Customer Service Platform
  • Quiq: Conversational AI Platform

Choosing an Alternative: When selecting a platform, consider:

• Your specific needs: What features are most important to your business (e.g., SMS marketing, live chat, CRM integration)?
• Your budget: Pricing varies significantly between platforms.
• Ease of use: How easy is the platform to implement and use for your team?
• Scalability: Can the platform grow with your business?
• Integration: Does it integrate with your existing tools?
• Customer reviews: Check reviews on sites like G2, Capterra, and TrustRadius.

Pricing

As with revenue, specific pricing details for Talkfurther are not readily available publicly. Generally, customer engagement platforms use one or more of these pricing models:

• Subscription-based: A monthly or annual fee, often based on the number of users, the number of contacts, or the number of messages sent.
• Usage-based: Pay-as-you-go, based on the number of messages sent, calls made, or the amount of data used.
• Tiered pricing: Different packages with increasing features and capabilities.

To get accurate pricing information for Talkfurther, you ll need to contact their sales team directly through their website. I would strongly suggest you get a demo and trial before committing.

When comparing pricing, consider:

• Hidden fees: Are there any setup fees, overage charges, or charges for additional features?
• Contract length: Are you locked into a long-term contract?
• Scalability: How will the pricing change as your business grows?

Customer Care Details

Finding detailed information about Talkfurther s customer care approach is difficult without being a customer. However, here s a general approach to finding this info and what to expect:

• Website Support Pages: Look for a Support, Help, or Contact Us section on their website. This is a good place to find FAQs, documentation, and contact information.
• Contact Options: Most platforms offer multiple ways to contact support, such as:
  • Email: A common method for submitting support requests.
  • Phone: For more urgent issues.
  • Live chat: For quick questions and assistance.
  • Knowledge Base/Help Center: Self-service resources to answer common questions.
• Social Media: Check their social media profiles (LinkedIn, Twitter, Facebook) for potential customer service interactions or mentions.
• Third-Party Review Sites: Sites like G2, Capterra, and TrustRadius often include user reviews that mention customer support experiences. Pay attention to both positive and negative feedback.
• Service Level Agreements (SLAs): Enterprise-level plans often come with SLAs that guarantee a certain level of support responsiveness and uptime. Ask about SLAs if they re important to your business.

Typical Customer Care Expectations:

• Responsiveness: How quickly the support team responds to inquiries.
• Resolution time: How long it takes to resolve issues.
• Knowledgeability: The expertise of the support team.
• Friendliness and helpfulness: The overall customer service experience.

In summary, Talkfurther aims to be a comprehensive customer engagement platform, but detailed information on revenue, pricing, and customer care specifics requires direct contact with the company. Evaluating your business needs against the available features and comparing it to alternatives is key to making the right choice.