Websites using Swellcx

Okay, let s break down SwellCX, covering its overview, revenue information (as much as is publicly available), alternatives, pricing, and customer care details.

Overview of SwellCX

SwellCX is a customer experience (CX) platform designed to help businesses improve customer satisfaction and retention. It focuses on providing tools for:

• Customer Feedback Management: Collecting and analyzing customer feedback through various channels.
• Customer Journey Mapping: Understanding the customer s experience across different touchpoints.
• CX Analytics: Providing data-driven insights to identify areas for improvement in the customer experience.
• Automation & Orchestration: Automating workflows to personalize and improve customer interactions.
• Integration Capabilities: Connecting with other business systems like CRM, marketing automation, and support platforms.

Key features

• Collect and analyze customer feedback
• Track customer satisfaction (CSAT) score
• Send surveys
• Set alerts based on customer feedback
• Share feedback with your team
• Visualize customer journey
• Identify gaps in customer experience
• Measure and optimize across your customer journey
• Integrate with CRM, ticketing, and communication tools.

Revenue Information

SwellCX is a privately held company. Therefore, specific revenue figures are not publicly available. You won t find this information in standard financial databases.

Alternatives to SwellCX

The CX platform market is competitive. Here s a list of alternatives to SwellCX, categorized for clarity:

• Comprehensive CX Platforms (Similar Feature Sets):

  • Qualtrics CustomerXM: A very robust and popular platform with advanced analytics. Often used by larger enterprises.
  • Medallia: Another enterprise-grade platform focused on capturing and acting on customer signals.
  • Sprinklr: A unified customer experience management (Unified-CXM) platform for all customer-facing functions.
  • Contentsquare: Focused on digital experience analytics, providing insights into website and app behavior.
  • UserZoom: Focuses on user research and usability testing for digital products.
  • InMoment: Combines feedback, data, and expert services for improved CX.

• Customer Feedback & Survey Platforms (Focused on Data Collection):

  • SurveyMonkey: A widely used, general-purpose survey tool. Good for simple feedback collection.
  • Typeform: Known for its conversational and visually appealing surveys.
  • GetFeedback (by Momentive): Integrates well with Salesforce.
  • Delighted (by Qualtrics): Easy-to-use Net Promoter Score (NPS) platform.
  • Retently: Specifically focused on NPS and customer retention.

• Customer Journey Mapping Tools:

  • Custellence: A dedicated journey mapping platform.
  • Smaply: Another visual journey mapping tool.

Pricing

SwellCX typically employs a subscription-based pricing model. The exact cost will vary depending on the following:

• Number of Users: How many team members will need access to the platform?
• Number of Surveys/Responses: The volume of feedback you anticipate collecting.
• Features Required: Which features are essential for your needs? (e.g., advanced analytics, integrations).
• Contract Length: Discounts are often available for longer-term contracts (annual vs. monthly).

To get accurate pricing, it s crucial to:

1. Visit the SwellCX Website: Look for a pricing page or a Request a Demo/Quote option.
2. Contact SwellCX Sales Directly: This is the best way to get a customized quote based on your specific requirements. Be prepared to discuss your business needs and the number of users you ll need.

Customer Care Details

SwellCX typically offers customer care through the following channels:

• Email Support: A standard method for submitting support requests.
• Phone Support: May be available, especially for higher-tier subscription plans.
• Knowledge Base/Help Center: A self-service resource with articles, FAQs, and guides.
• Chat Support: Real-time assistance through their website or platform.
• Dedicated Account Manager: Larger accounts may receive a dedicated account manager for personalized support and onboarding.

To find the most up-to-date customer care information:

1. Check the SwellCX Website: Look for a Support or Contact Us page.
2. Review your Service Agreement: If you are a current customer, your service agreement should outline the support channels available to you.

In summary:

SwellCX is a CX platform designed to enhance customer satisfaction. While revenue information is private, alternatives abound, and pricing is subscription-based and dependent on your specific needs. Always check their website for the latest pricing and customer care details, or contact their sales team directly.