Websites using Survicate

Okay, let s break down Survicate, covering its overview, revenue (estimates), alternatives, pricing, and customer care.

Survicate Overview

Survicate is a customer feedback platform designed to help businesses collect, analyze, and act on insights from their customers. It s primarily used for:

• Website Surveys: Gathering feedback on user experience, identifying pain points, and understanding visitor behavior directly on a website.
• Email Surveys: Engaging customers after specific interactions (e.g., post-purchase, after a support ticket) to measure satisfaction and loyalty.
• In-Product Surveys: Gathering feedback within a SaaS product or application, allowing for real-time insights into feature usage and user preferences.
• NPS (Net Promoter Score) Tracking: Measuring customer loyalty and identifying brand advocates.
• CSAT (Customer Satisfaction Score) Tracking: Gauging customer satisfaction with specific touchpoints.
• CES (Customer Effort Score) Tracking: Measuring how much effort customers need to put in to interact with a product or service.
• Reporting and Analytics: Visualizing feedback data, identifying trends, and sharing insights across teams.
• Integration: Connecting with other tools like marketing automation platforms, CRMs, and help desks.

Key Features:

• Wide variety of survey types (NPS, CSAT, CES, etc.)
• Customizable survey design and branding
• Targeting and triggers to ensure surveys appear at the right time to the right users
• Advanced reporting and analytics
• Integrations with popular tools
• A/B Testing for surveys
• Mobile responsiveness

Survicate Revenue (Estimates)

Pinpointing the exact revenue of private companies like Survicate is tricky as they don t publicly share this data. However, using available sources and analysis, here s an estimated overview:

• Estimated Revenue Range: Most estimates place Survicate s revenue in the range of $10 million to $50 million annually. These figures are not official and are based on market analysis, customer base size estimates, and industry benchmarking.
• Funding: Survicate has raised a few rounds of funding, which indicates consistent growth and investor confidence. The last round of funding was in 2021 where they got seed funding of $1.2 million
• Growth: The customer feedback market is growing, and Survicate is likely experiencing a positive growth trend.

Alternatives to Survicate

The market for customer feedback platforms is quite competitive. Here are some of Survicate s main alternatives, categorized by focus:

Broader Feedback Platforms:

• Qualtrics: A large enterprise-level platform with a wide range of capabilities including market research, employee experience, and customer experience. Can be more expensive and complex than Survicate.
• Medallia: Another large enterprise platform focused on customer experience management with a strong analytics component. Also usually a higher-end solution.
• SurveyMonkey: A more general survey tool that s widely used for market research, academic research, and also customer feedback. It is easier to use than some other enterprise solutions, with less focus on dedicated customer journey insights.
• Typeform: Known for its conversational and engaging survey design. Offers a more visually appealing experience compared to basic surveys.

Platforms with similar focus to Survicate:

• Hotjar: Focuses on website heatmaps, session recordings, and feedback polls. Often used in conjunction with, or as an alternative to, surveys.
• Usabilla (Now part of SurveyMonkey): Provides in-app and website feedback tools with a strong focus on UX feedback.
• Userpilot: A SaaS-focused platform specializing in user onboarding, product adoption, and in-app feedback.
• GetFeedback (Now part of Momentive): Focuses on customer experience and has robust integration options.
• InMoment: Focuses on customer experience with a variety of solutions
• AskNicely: Specializes in Net Promoter Score (NPS) surveys and related feedback.

Key differentiators to consider when choosing an alternative:

• Ease of Use: How easy is it to create and deploy surveys?
• Specific Features: Does the platform offer the specific features you need (e.g., A/B testing, specific survey types, integrations)?
• Reporting: How robust are the reporting and analytics capabilities?
• Integrations: Does it integrate with your other business tools?
• Price: How does the pricing model fit your budget?
• Scale: Does the platform fit the size and needs of your company?

Survicate Pricing

Survicate uses a subscription-based pricing model, offering different tiers with varying features and usage limits. Here is a general overview of their pricing as of late 2023:

• Free Plan: A limited free plan for basic website surveys with minimal monthly responses.
• Basic/Startup Plan: A paid plan, typically targeting small businesses, that includes more response limits and features like integrations and targeting rules. Prices typically start around $65-$129 per month billed annually.
• Professional/Business Plan: A mid-tier plan for growing businesses, offering more surveys, response limits, advanced integrations and more customisation. Prices often range from $159-$299 per month billed annually.
• Enterprise Plan: A higher-end plan for large enterprises, offering even higher limits, premium support, white-labeling, and dedicated customer success. Prices are typically negotiated based on specific needs.

Factors that influence cost:

• Number of monthly/annual survey responses
• Number of users on the account
• The number of survey types or projects required
• Advanced features like white labeling, reporting, or advanced integrations
• Billing cycles (monthly vs. annual)

Customer Care Details

Survicate provides customer support through several channels:

• Email Support: You can usually reach their support team through email.
• In-App Chat: They typically offer chat support within their platform for quick assistance.
• Help Center: They have a knowledge base with articles, FAQs, and guides.
• Onboarding Assistance: For new users, they may offer some form of onboarding and training resources.
• Phone Support: This is not always offered in all plans and is more typical in the higher end plans.
• Dedicated Account Manager: For higher-tier accounts, a dedicated account manager may be provided.
• Community Forum: Sometimes they offer a community forum where users can interact, share best practices, and get help.

General Support Quality:

• Survicate is generally considered to have responsive and helpful support.
• The quality of support can depend on the plan level. Premium plans typically offer faster response times and more personalized support.
• The knowledge base is regularly updated and is very useful for self-service.

In Summary:

Survicate is a solid customer feedback platform suitable for a range of businesses. Its ease of use, wide array of survey options, and solid reporting capabilities make it a popular choice. However, it s crucial to evaluate its features and pricing against your specific needs and compare it with alternatives to find the best fit.

If you have any specific needs for your business, or want further details on a particular aspect (e.g. a specific competitor or feature set), just let me know!