Websites using Suiteshare

Okay, let s break down SuiteShare, a popular document management and collaboration platform.

What is SuiteShare?

SuiteShare is a secure document management and collaboration platform designed to help businesses organize, manage, and share their documents efficiently. It is particularly known for its focus on security and compliance, making it suitable for industries with strict regulatory requirements.

Key Features:

• Document Management:

  • Version control
  • Metadata tagging
  • Search functionality
  • Document indexing
  • Retention policies

• Collaboration:

  • Secure file sharing
  • Real-time co-editing
  • Workflow automation
  • User permissions and access control
  • Commenting and annotation

• Security:

  • Encryption
  • Access controls
  • Audit trails
  • Compliance features (HIPAA, GDPR, etc.)

• Workflow Automation: Automate tasks, such as approvals, reviews, and routing of documents.

• Integrations: Integrates with other business applications, such as CRM, ERP, and productivity tools.

Revenue

SuiteShare is a product offered by NetSuite and NetSuite is a business unit of Oracle so SuiteShare revenue is not disclosed.

Alternatives to SuiteShare:

There are numerous document management and collaboration platforms available, each with its strengths and weaknesses. Here s a comparison of the top alternatives:

| Feature | NetSuite SuiteShare | Alternatives | | ----------------- | ----------------------------------------------------- | ---------------------------------------------------------------------------------------------------------- | | Primary Focus | Document management and collaboration within NetSuite | Varies (general document management, collaboration, project management, etc.) | | Integration | Deeply integrated with NetSuite | Integrations vary; often include common cloud storage, productivity, and CRM systems. | | Target Audience | NetSuite users, businesses wanting to streamline workflows in NetSuite | Varies, from small businesses to enterprises. | | Price | Part of NetSuite pricing | Varies (per user, storage-based, flat fee) | | Key Alternatives | Microsoft SharePoint, Google Workspace, Box, Dropbox, Alfresco, OpenKM | - |

Alternative Breakdown:

• Microsoft SharePoint: (Part of Microsoft 365). Highly integrated with the Microsoft ecosystem. Suitable for organizations already heavily invested in Microsoft products. Strong collaboration features. Can be complex to configure and manage.

• Google Workspace (Google Drive): Easy to use and collaborate on documents, sheets, and slides. Works on most browsers and devices. Integrates with Google apps like Gmail, Google Calendar and Google Meet. Google is considered relatively less secure than competitors.

• Box: A secure, cloud-based content management and file-sharing service. It is popular for external collaboration.

• Dropbox: A file hosting service operated by the American company Dropbox, Inc. While it does offer some basic collaboration features, it may not be robust enough for complex workflow automation or stringent security/compliance requirements.

• Alfresco: An open-source document management platform with a focus on enterprise-level features, extensibility, and customization. Often requires technical expertise to set up and maintain.

• OpenKM: Another open-source option, OpenKM provides a range of document management features, including version control, workflow automation, and security.

Choosing an Alternative:

Consider these factors when selecting a SuiteShare alternative:

• Your organization s specific needs: What features are most important (collaboration, security, workflow automation, integration)?
• Budget: How much are you willing to spend per user, per month?
• Ease of use: How important is it that the solution is easy for your team to adopt?
• Integration with existing systems: Does the solution need to integrate with your CRM, ERP, or other business applications?
• Security and compliance requirements: Does the solution meet your industry s security and compliance regulations?
• Scalability: Can the solution scale as your business grows?

Pricing

SuiteShare is a module within NetSuite, a cloud-based ERP system. NetSuite s pricing is complex and based on various factors, including:

• Core Platform: The base NetSuite ERP system.
• Modules: Additional features and functionalities like SuiteShare, CRM, e-commerce, etc.
• Number of Users: Per-user fees.
• Contract Length: Typically annual contracts.
• Customizations: The level of customization and implementation services required.

To get an accurate price quote for NetSuite (including SuiteShare), you need to contact Oracle/NetSuite directly for a personalized assessment and proposal.

General Pricing Guidance (Keep in mind this is very general):

• NetSuite implementations can start in the tens of thousands of dollars and quickly rise depending on the scope and complexity.
• The per-user, per-month cost can range from hundreds of dollars per user, depending on the chosen modules and contract terms.
• Implementation services and support can add significant costs.

Customer Care Details

Being a module of the Netsuite ERP system it provides the same level of support. Oracle/NetSuite provides customer care services, but the experiences can be mixed. Here s a breakdown:

• Support Channels:

  • Online Knowledge Base: Extensive documentation, FAQs, and troubleshooting articles.
  • Support Tickets: Submit support requests through the NetSuite support portal.
  • Phone Support: Available, but typically for critical issues.
  • NetSuite Community: A forum where users can ask questions and share solutions.

• Support Tiers: NetSuite typically offers different support tiers with varying levels of service and response times. The higher the tier, the more personalized support you receive.

• Implementation Partners: NetSuite has a large ecosystem of implementation partners who can provide consulting, implementation, and support services. This is often the preferred route for businesses with complex needs or limited in-house expertise.

• Common Customer Feedback (regarding NetSuite Support, which applies to SuiteShare users):

  • Positive: The knowledge base is helpful. Some customers praise their assigned support representatives. Implementation partners are often highly regarded.
  • Negative: Response times can be slow, especially for lower support tiers. Navigating the support system can be frustrating. Some users find the support team lacks sufficient product knowledge. The cost of higher support tiers can be prohibitive.

• Tips for Getting Good Support:

  • Clearly define your issue: Provide detailed information about the problem you re experiencing.
  • Use the knowledge base: Search for solutions before contacting support.
  • Document your steps: Record the steps you ve taken to try to resolve the issue.
  • Consider a higher support tier: If you require fast and reliable support, invest in a higher support tier.
  • Work with an implementation partner: An experienced partner can provide ongoing support and guidance.

In Summary

SuiteShare is a solid document management and collaboration solution, especially if you are already using NetSuite ERP. However, it is important to carefully evaluate its pricing, features, and customer care to determine if it is the right fit for your business. Explore the alternatives to see if a different platform offers a better combination of features, value, and support for your specific requirements.