Websites using Streamone

Okay, let s break down StreamOne, focusing on its overview, revenue (where possible), alternatives, pricing, and customer care. Keep in mind that precise financial details for specific products within Ingram Micro are often not publicly released.

StreamOne: Overview

StreamOne is Ingram Micro s cloud marketplace and platform. It s designed to help IT service providers (MSPs, VARs, etc.) and resellers procure, manage, and deliver cloud services to their clients. It acts as a single pane of glass for accessing and managing various cloud solutions from different vendors.

• Key Features/Functionality:

  • Centralized Management: Provides a single platform to manage multiple cloud subscriptions, billing, and reporting.
  • Cloud Marketplace: Access to a wide range of cloud services, including Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS).
  • Automation: Streamlines provisioning, billing, and customer management through automation features.
  • Billing & Invoicing: Simplifies cloud billing with consolidated invoicing and usage-based billing options.
  • Partner Enablement: Offers resources, training, and support to help partners grow their cloud business.
  • Multi-Vendor Support: Supports cloud services from various vendors, such as Microsoft (Azure, Microsoft 365), Amazon Web Services (AWS), Google Cloud Platform (GCP), Acronis, and many others.
  • Integration: Integrates with popular business tools and platforms (e.g., PSA systems, CRM systems) to further streamline operations.

• Target Audience:

  • Managed Service Providers (MSPs)
  • Value-Added Resellers (VARs)
  • IT Solution Providers
  • System Integrators
  • Cloud Service Providers (CSPs)
  • Businesses looking to offer cloud services to their clients.

Revenue (Information is Limited)

As StreamOne is a platform within Ingram Micro, its specific revenue figures are not typically broken out publicly. Ingram Micro is a large, privately held company (owned by Platinum Equity), so it doesn t have the same reporting requirements as publicly traded companies. You can infer its importance by the emphasis Ingram Micro places on it in its overall cloud strategy and marketing materials. It s a significant driver of Ingram Micro s cloud business.

Alternatives to StreamOne

The cloud marketplace space is competitive. Here are some alternatives to StreamOne:

• Pax8: A cloud marketplace focused on serving MSPs. Known for its user-friendly interface and strong partner support.
• AppDirect: A broader platform that supports not only cloud services but also other digital products and subscriptions. Geared towards larger organizations.
• Sherweb: Offers a curated selection of cloud solutions with a strong emphasis on Microsoft products. Also provides robust partner support.
• ConnectWise Marketplace: (Now Asio) Part of the ConnectWise ecosystem, primarily for MSPs using ConnectWise s PSA and RMM tools.
• Dicker Data: A distributor with its own marketplace offering cloud and other IT solutions. (Primarily in Australia and New Zealand)
• TD Synnex (formerly Tech Data) StreamOne: Note that TD Synnex ALSO uses the StreamOne name. This can be confusing. Be sure you are comparing the correct platforms.
• Direct from Cloud Providers: MSPs can work directly with AWS, Azure, Google Cloud, etc., but this requires managing multiple relationships and billing systems.

Factors to Consider When Choosing an Alternative:

• Vendor Selection: Does the marketplace offer the cloud services your clients need?
• Pricing & Margins: What are the pricing models, and what margins can you achieve?
• Automation Capabilities: How much does the platform automate provisioning, billing, and management?
• Integration: Does it integrate with your existing tools (PSA, RMM, CRM)?
• Support: What level of support is provided to partners?
• User Interface: Is the platform easy to use and navigate?
• Billing Flexibility: Does it offer flexible billing options (e.g., usage-based, fixed-price)?
• Training & Enablement: What training and resources are available to help you sell and support cloud services?

Pricing

StreamOne s pricing model is typically based on a combination of factors:

• Subscription Fees: Some services may have a monthly or annual subscription fee for access to the StreamOne platform.
• Consumption-Based Pricing: For IaaS and PaaS services, pricing is often based on the consumption of resources (e.g., compute, storage, bandwidth).
• Margin on Cloud Services: Partners typically earn a margin on the cloud services they sell through StreamOne. The margin varies depending on the vendor and the specific service.
• Tiered Pricing: Ingram Micro may offer tiered pricing based on the volume of cloud services purchased.

It is important to note: Due to the nature of Ingram Micro s relationships and agreements with vendors, pricing is customized and not publicly available. You need to contact Ingram Micro directly to get specific pricing information relevant to your business.

Customer Care Details

Ingram Micro provides customer care and support to its partners using StreamOne. The specific channels and levels of support may vary depending on the partner s agreement and the region.

• Common Support Channels:

  • Online Portal: A self-service portal with knowledge base articles, FAQs, and documentation.
  • Phone Support: Direct phone support for technical issues, billing inquiries, and other questions.
  • Email Support: Email support for less urgent inquiries.
  • Account Management: Dedicated account managers for larger partners.
  • Training and Enablement Programs: Training courses, webinars, and other resources to help partners learn about StreamOne and cloud services.
  • Community Forums: Online forums where partners can connect with each other and share best practices.

• Key Considerations for Customer Care:

  • Response Times: How quickly does Ingram Micro respond to support requests?
  • Technical Expertise: Are the support staff knowledgeable about the cloud services offered through StreamOne?
  • Proactive Support: Does Ingram Micro offer proactive support to help partners avoid problems?
  • Escalation Process: What is the process for escalating issues that require more advanced support?
  • Support Hours: What are the hours of operation for the support team?

How to Get More Specific Information

To get the most accurate and up-to-date information about StreamOne, including pricing and specific support options, you should:

1. Visit the Ingram Micro Website: Look for the StreamOne section on the Ingram Micro website for your region.
2. Contact Ingram Micro Directly: Reach out to Ingram Micro s sales or partner support team. They can provide personalized information based on your needs and location.
3. Talk to Other MSPs/Resellers: Get insights from other IT service providers who use StreamOne or its competitors. Their experiences can be valuable in making an informed decision.
4. Request a Demo: Ask for a demo of the StreamOne platform to see its features and functionality firsthand.

Remember to compare several options before committing to a cloud marketplace platform. Consider your business needs, budget, and long-term goals. Good luck!