Websites using Springshare

Okay, let s break down Springshare, covering its overview, revenue (estimates), alternatives, pricing, and customer care.

Springshare Overview

Springshare is a software company specializing in library-focused technology solutions. Their products are widely used by academic, public, school, and special libraries worldwide to enhance their online presence, manage resources, and improve patron services. They re known for a suite of integrated tools that address many common library needs.

Key Products:

• LibGuides: A popular platform for creating subject guides, resource lists, and online learning modules.
• LibAnswers: A comprehensive reference and customer service platform with ticketing, chat, FAQs, and knowledge base management.
• LibCal: A calendar, event management, room booking, and equipment reservation system.
• LibStaffer: Staff scheduling and time tracking software.
• LibInsight: A data analytics platform for gathering and visualizing library usage statistics.
• LibWizard: A tool for creating online forms, surveys, quizzes, and tutorials.
• CampusGuide: A directory for campus resources and services.

Revenue (Estimates)

Springshare is a privately held company, so their exact revenue is not publicly disclosed. However, based on industry reports, the size of their customer base, and the pricing of their products, it s estimated that their annual revenue is likely in the $20 million - $50 million range. It s important to note that this is an estimated range and the actual figure could be different. The company has been around for a long time and they re deeply embedded in the library market, suggesting a stable and significant revenue stream.

Alternatives

The specific alternative depends on which Springshare product you re considering replacing. Here s a breakdown by product category:

• LibGuides Alternatives (Subject Guides/Resource Lists):

  • Content Management Systems (CMS): WordPress, Drupal, Joomla (require more setup and customization, but offer greater flexibility)
  • ResearchGate or Academia.edu: (For researchers creating public profiles, not ideal for general library guides)
  • Google Sites: Free and easy to use for simple guides, but lacks advanced features.
  • Plain HTML/CSS Websites: Requires coding knowledge but provides full control.
  • Evergreen ILS: Some ILS systems have the capacity for creating subject guides.
  • Guru.com: A popular knowledge management software with AI capabilities.

• LibAnswers Alternatives (Reference/Customer Service):

  • Help Desk Software: Zendesk, Freshdesk, Zoho Desk, HappyFox (more general-purpose, may require customization)
  • Live Chat Platforms: Olark, Tawk.to, LiveChat (focused primarily on chat, may lack other features)
  • Email Management Systems: Gmail, Outlook (suitable for basic email support, not ideal for complex ticketing)
  • Dedicated Library Reference Tools: QuestionPoint (OCLC), Chatstaff
  • Discord/Slack: For informal communication, and simple questions.

• LibCal Alternatives (Calendar/Room Booking):

  • Google Calendar: Free and easy to use for basic scheduling, but lacks advanced features for room booking.
  • Microsoft Outlook Calendar: Similar to Google Calendar, integrated with Microsoft Office suite.
  • Skedda: A dedicated room and resource booking platform.
  • Mazévo: Event scheduling software, mainly used for larger-scale events, and venues.
  • EMS Software: Similar to Mazevo but with features for room booking, events, and resource management.

• LibStaffer Alternatives (Staff Scheduling):

  • When I Work: A popular staff scheduling software for businesses of all sizes.
  • Homebase: Designed for small businesses and hourly employees.
  • Deputy: A workforce management platform with scheduling, time tracking, and HR features.

• LibInsight Alternatives (Data Analytics):

  • Google Analytics: Website traffic analysis (requires integration).
  • Tableau, Power BI: Data visualization and business intelligence tools (require data extraction).
  • Library ILS Reporting: Most ILS systems have some built-in reporting capabilities.

• LibWizard Alternatives (Forms/Surveys):

  • Google Forms: Free and easy to use for simple surveys.
  • SurveyMonkey: A popular online survey platform.
  • Qualtrics: A comprehensive survey and research platform.
  • Jotform: An online form builder that allows you to create custom forms.

Pricing

Springshare s pricing is subscription-based and varies depending on the specific products and the size of the institution (e.g., student population for academic libraries). They typically offer bundled packages or individual product subscriptions.

• General Pricing Model: Tiered pricing based on institution size (small, medium, large).
• Custom Quotes: Libraries usually need to request a custom quote from Springshare to get an accurate price.

Factors Affecting Pricing:

• Number of Products: Subscribing to multiple products usually results in a discounted bundle price.
• Institution Size: Larger institutions generally pay more.
• Contract Length: Longer contracts might offer price discounts.
• Add-ons and Customizations: Any additional features or customizations will increase the price.

To get accurate pricing information, contact Springshare directly for a quote.

Customer Care Details

Springshare is generally considered to have good customer support, particularly within the library community. Here are the key aspects of their customer care:

• Support Channels:

  • Online Help Documentation: Extensive knowledge base, FAQs, and tutorials.
  • Email Support: A common method for submitting support requests.
  • Phone Support: May be available, but email is often the preferred method for initial contact.
  • Community Forums: Springshare hosts community forums where users can ask questions, share tips, and interact with each other. This is a valuable resource for peer support.
  • Training and Webinars: They offer regular training sessions and webinars on their products.

• Reputation:

  • Generally positive feedback regarding responsiveness and helpfulness.
  • They are known for being active in the library community and listening to user feedback.

• Self-Service Resources:

  • Their website offers comprehensive documentation and training materials.

• Points to Note:

  • Response times can vary depending on the complexity of the issue and the support load.
  • For complex technical issues, providing detailed information and screenshots is crucial.

In summary, Springshare offers a suite of valuable tools for libraries, with customer care being a priority. While pricing can vary, they tailor their solutions to meet the diverse needs of libraries worldwide.