Websites using Sprig

Okay, let s break down Sprig, covering its overview, revenue (with caveats), alternatives, pricing, and customer care.

Sprig Overview

Sprig is a user research platform designed to help product teams understand their users better. It focuses on gathering in-product feedback through various methods, including:

• Microsurveys: Short, targeted surveys that pop up within the application or website at specific moments.
• NPS (Net Promoter Score) Surveys: Gauges customer loyalty and likelihood to recommend your product.
• In-Product Feedback Forms: Allow users to provide free-form feedback on specific features or experiences.
• Prototype Testing: Integrates with design tools to gather feedback on prototypes before development.
• User Interviews: Allows for the management of user interview scheduling and the analysis of insights.
• Session Replay: Tracks user behavior, including mouse movements, clicks, and scrolls.

Key Features:

• Targeting: Highly specific audience targeting based on user behavior, demographics, or other criteria.
• Contextual Feedback: Gathers feedback within the user s workflow, making it more relevant and actionable.
• Automation: Automates the process of gathering and analyzing user feedback.
• Integrations: Integrates with various tools, including analytics platforms, CRM, and project management software.
• Analysis and Reporting: Provides data visualization and analysis tools to identify trends and patterns.

Sprig s primary focus is on enabling product teams to:

• Make data-driven product decisions.
• Improve user experience.
• Increase user engagement and retention.
• Validate product ideas and features before launch.

Revenue (Caveats and Estimates)

Sprig is a private company, so precise revenue figures are not publicly available. Here s what we can generally infer:

• Funding: Sprig has raised significant funding, indicating that they are a growing and well-backed company.
• Subscription-Based Model: Like most SaaS companies, Sprig operates on a subscription-based model, charging customers recurring fees for access to its platform.
• Tiered Pricing: Sprig offers tiered pricing plans based on usage, features, and the number of users.
• Estimated Revenue Range: Based on funding rounds and market position, it s safe to estimate that Sprig s annual recurring revenue (ARR) likely falls in the tens of millions of dollars. However, this is just an educated guess.

Alternatives to Sprig

Here are some of the main competitors and alternatives to Sprig, broken down by similarity in functionality:

Similar Focus on In-Product Feedback & User Research:

• Userpilot: A platform focused on product adoption with in-app onboarding and feedback tools.
• Pendo: Offers a comprehensive platform for product analytics, in-app guidance, and feedback.
• Appcues: Focuses on user onboarding and engagement with in-app messaging and surveys.
• Qualaroo: Specializes in targeted website and app surveys.
• Hotjar: Offers website behavior analytics, session recordings, and heatmaps, but also includes survey features.
• Maze: Focused on rapid prototype testing and user research.

Broader User Research Platforms:

• UserTesting: Provides a large panel of users for live user testing sessions.
• Optimal Workshop: Focuses on usability testing and information architecture.
• Lookback: Platform for remote user interviews and testing.

Analytics Focused Platforms:

• Mixpanel: Powerful product analytics focused on tracking user behavior and conversion.
• Amplitude: Comprehensive product analytics platform with advanced segmentation and analysis features.

Choosing an Alternative:

The best alternative for you depends on your specific needs and priorities. Consider:

• Specific Features: Do you need in-app surveys, session recording, or robust analytics?
• Scale of Research: Are you testing large prototypes or gathering quick feedback?
• Pricing: How much are you willing to spend on user research?
• Integrations: Does the platform integrate with your existing tools?
• Ease of Use: Is the platform easy for your team to use?

Pricing

Sprig uses a subscription-based pricing model with tiers based on the number of users, features, and usage. While they do not publicly display their pricing on the website, based on reviews and reports, it is generally understood that:

• Sprig Pricing: They offer multiple pricing tiers ranging from starter to enterprise.
• Customizable Plans: They likely offer custom pricing for larger organizations and specific needs.
• Variable Costs: Costs will vary depending on the number of users, survey responses, and features accessed.

It is essential to contact Sprig directly for specific pricing information. Most users report Sprig to be in the mid- to higher-end price point in this space.

Customer Care Details

Sprig generally has a good reputation for its customer care. Based on user reviews and publicly available information:

• Dedicated Support: Sprig typically provides dedicated customer support to its users.
• Documentation and Resources: They provide comprehensive documentation, tutorials, and knowledge bases.
• Onboarding Assistance: They offer assistance with onboarding and setting up the platform.
• Email and Chat Support: Commonly, support is provided via email and in-platform chat.
• Response Times: Users report quick response times and helpful support representatives.
• User Community: It appears Sprig is building a strong user community, where users can share insights and best practices.

How to Contact Sprig Support:

• Website: Visit the Sprig website and look for a Contact Us or Support section.
• In-App Support: Most platforms offer a direct chat functionality through the product interface.
• Email: You can often email their support team directly.

In Summary

Sprig is a well-regarded user research platform focused on in-product feedback. While revenue figures are not public, they are a growing company in the product feedback space. Sprig is used by many for their quick and context-aware surveys, prototype testing, and product analytics. When evaluating Sprig, look at competitor platforms based on budget, specific needs, and product stack. Customer support is a priority for Sprig with a focus on rapid response and quality onboarding.

It s always a good idea to request a demo and get a custom pricing quote from Sprig and other alternatives to see which platform best suits your business needs and budget.