Websites using Songkick

Okay, let s break down Songkick, covering its overview, revenue model, alternatives, pricing (if applicable), and customer care.

Songkick: Overview

• What it is: Songkick is a concert discovery service that helps users track their favorite artists and find live music events happening in their area or around the world. It aims to make it easy for fans to know when and where the artists they love are performing.

• Key Features:

  • Artist Tracking: Users can track artists via a Songkick account, by connecting their Spotify, Apple Music, or importing a music library.
  • Personalized Concert Recommendations: Based on tracked artists and location, Songkick provides personalized concert recommendations.
  • Location-Based Search: Search for concerts by city, venue, or date.
  • Ticket Links: Songkick provides direct links to official ticket vendors (e.g., Ticketmaster, Eventbrite, venue websites).
  • Tour Dates: Displays comprehensive tour dates for artists.
  • Integration with Streaming Services: Seamless integration with Spotify, Apple Music, etc., to discover concerts of artists you already listen to.
  • Event Reminders: Receive notifications when artists you track announce shows near you.
  • Website and Mobile Apps: Available on both web and mobile platforms (iOS and Android).

• Target Audience: Music fans of all genres, particularly those who actively attend live concerts.

Revenue Model

Songkick primarily generates revenue through affiliate marketing. Here s how it works:

• Affiliate Links: When a user clicks on a ticket link within Songkick and purchases a ticket from a partner vendor (e.g., Ticketmaster), Songkick receives a commission on that sale.
• Ticketing Partnerships: Songkick partners with ticket vendors and venues, earning a percentage of the ticket sales generated through their platform.
• Data and Analytics: Songkick can provide valuable data and analytics to artists, labels, and venues regarding fan demand, geographic trends, and tour planning, which can be sold as a service.

Alternatives to Songkick

Several other services offer similar concert discovery features. Here are some popular alternatives:

• Bandsintown: One of the most direct competitors, offering similar artist tracking and personalized concert recommendations. Often seen as the primary alternative.
• Ticketmaster: Although primarily a ticket vendor, Ticketmaster also has a strong concert discovery component, particularly for larger venues and mainstream artists.
• Live Nation: Similar to Ticketmaster, Live Nation is a major player in the live event industry and offers concert listings alongside ticket sales.
• Resident Advisor (RA): Geared more towards electronic music and club events, Resident Advisor is a great resource for finding underground and niche music scenes.
• Eventbrite: While not solely focused on music, Eventbrite lists a wide variety of events, including concerts and music festivals. Useful for finding smaller, local shows.
• Dice: A mobile-first ticketing platform known for its curated selection of events and anti-touting measures.
• Spotify/Apple Music: The official music streaming applications also provide concert information with geo-location details.

Pricing

• Free for Users: Songkick is generally free for users to track artists, receive concert recommendations, and search for events.
• Commission-Based for Partners: The pricing model for ticket vendors and other partners is commission-based, meaning Songkick earns a percentage of sales generated through its platform. The specific commission rates would be determined by individual agreements.

Customer Care Details

Finding direct customer care contact information for Songkick can be a bit tricky, as they primarily rely on self-service resources and community support. Here s what I ve found:

• Help Center/FAQ: The primary source of support is their help center, which addresses common questions and issues: https://help.songkick.com/hc/en-us

• Contact Form/Email: While they don t prominently display an email address, you can usually submit a request through their help center or contact form (often found within specific help articles). Look for options like Submit a request or Contact us.

• Social Media: You can try reaching out to them on social media platforms like Twitter or Facebook, although response times may vary.

• Community Forums (Less Active): In the past, they had more active community forums, but these seem less emphasized now. It s worth checking to see if your question has already been answered by another user.

Key Takeaways Regarding Customer Care:

• Self-Service Focus: Songkick leans heavily on self-service support through its help center.
• Email/Contact Form: Expect to primarily communicate through email or a contact form if you need direct assistance.
• No Phone Support: It s unlikely you ll find a phone number for customer support.
• Response Times: Be patient, as response times may vary depending on the volume of inquiries.

I hope this comprehensive overview of Songkick is helpful!