Websites using Socialplus

Okay, let s break down SocialPlus, covering its overview, revenue (where possible), alternatives, pricing, and customer care.

SocialPlus Overview

SocialPlus (now part of Khoros) was a community-based social media platform that helped brands create and manage online communities. It focused on fostering authentic engagement, building brand loyalty, and gathering valuable customer insights. It was primarily designed for larger enterprises looking to scale their community management efforts.

Key Features and Functionality (as it existed before being integrated into Khoros):

• Forums and Discussions: Facilitating threaded conversations, Q&A, and topic-based discussions.
• Moderation Tools: Providing robust tools for community managers to monitor content, manage user behavior, and enforce community guidelines. This included flagging, muting, banning, and content approval workflows.
• Gamification: Encouraging participation through points, badges, leaderboards, and other reward systems.
• User Management: Tools for managing user profiles, roles, permissions, and segmentation.
• Content Management: Tools for creating, organizing, and distributing content within the community.
• Analytics and Reporting: Providing data on community engagement, user behavior, and content performance.
• Integrations: Often integrated with other marketing and CRM platforms (Salesforce, etc.).
• Mobile-Friendly: Accessible on various devices.

Revenue

• Direct Revenue Information: It s difficult to find precise, publicly available revenue figures specifically for SocialPlus before its acquisition and integration into Khoros. SocialPlus was a privately held company before being acquired by Khoros.
• Indirect Revenue Generation: SocialPlus (and now Khoros communities) indirectly contributes to revenue through improved customer loyalty, increased customer lifetime value, lead generation, and enhanced brand reputation. Engaged communities often lead to increased product adoption and positive word-of-mouth marketing, which ultimately drive sales.

Alternatives to SocialPlus (now Khoros Communities) for Community Management

Here are some alternative platforms offering community management features. The best choice depends on your specific needs, budget, and the size of your community.

• Khoros Communities: This is now essentially the evolution of SocialPlus. If you were considering SocialPlus, Khoros Communities is the natural first place to look.
• Vanilla Forums: A popular option known for its flexibility and customization options. Suitable for a wide range of community types.
• Discourse: Open-source forum software with a modern interface and focus on ease of use.
• Higher Logic: A comprehensive community platform focused on member engagement and learning, often used by associations and membership organizations.
• Hivebrite: A platform for building branded communities, focusing on alumni networks, corporate communities, and professional networks.
• Circle.so: A community platform designed for creators and brands to build online communities around their content and products. Focused on courses and memberships.
• Mighty Networks: A platform that combines community features with course creation and membership management.
• Facebook Groups/Pages: While not a dedicated community platform, Facebook can be a viable option for smaller, less formal communities.
• Reddit: Can be considered for specific niches, but requires a different approach to moderation and engagement.
• Discord: Popular for gaming and niche communities, offering real-time chat and voice communication.
• Bettermode: Modern community platform tailored for SaaS and Product-led companies.
• Commsor: Community management software focused on analytics and insights to measure the impact of community initiatives.

Pricing

• SocialPlus (Pre-Khoros): SocialPlus pricing was typically enterprise-level and quote-based, meaning you had to contact them for a customized price based on your specific needs (number of users, features required, etc.).
• Khoros Communities: Khoros s pricing is also generally enterprise-level and quote-based. It is likely more expensive compared to alternatives geared toward smaller businesses. Contact Khoros directly for a quote. Expect to pay in the tens of thousands of dollars per year for a full-featured implementation.

Factors Influencing Pricing (For Enterprise Community Platforms Like Khoros):

• Number of Users/Members: The number of active users in your community.
• Features Required: The specific features you need (moderation tools, analytics, integrations, etc.).
• Support and Service Level Agreements (SLAs): The level of support you require from the vendor.
• Customization: The extent of customization needed to match your brand and specific requirements.
• Number of Communities: Whether you need to manage multiple communities.

Customer Care Details

• SocialPlus (Pre-Khoros): SocialPlus offered customer support through various channels, including:
  • Dedicated Account Managers: For enterprise clients.
  • Online Knowledge Base: Documentation, FAQs, and tutorials.
  • Email Support: For specific issues and inquiries.
  • Phone Support: May have been available, especially for enterprise clients.
• Khoros Communities: As part of Khoros, customer care is now handled through Khoros s support channels. Expect a similar range of support options:
  • Dedicated Account Managers: For larger accounts.
  • Khoros Knowledge Base: Extensive documentation and resources.
  • Support Tickets: Via email or the Khoros platform.
  • Phone Support: Likely available, especially for enterprise clients with premium support agreements.

Important Considerations:

• Khoros is an Enterprise Solution: Khoros is generally geared towards larger companies with significant budgets. If you re a small business, you may find it to be overkill and too expensive.
• Integration is Key: Choose a community platform that integrates well with your existing marketing and CRM systems.
• Focus on Community Strategy: The platform is just a tool. A successful community requires a well-defined strategy, active moderation, and engaging content.
• Trial Periods: Many of the alternatives listed above offer free trials or demos, so you can test them out before committing.

I hope this comprehensive overview is helpful! Let me know if you have any more questions.