Websites using Social9

Okay, let s break down Social9, covering its overview, revenue (where available), alternatives, pricing, and customer care.

Social9 Overview

Social9 is a marketing automation platform designed primarily for the hospitality industry. It helps restaurants, cafes, and similar businesses engage with customers, increase loyalty, and boost sales.

• Core Focus: Customer relationship management (CRM) and marketing automation specifically tailored to the needs of restaurants and hospitality businesses.

• Key Features:

  • Customer Data Management: Collect and organize customer data (names, contact information, order history, preferences, etc.) to build customer profiles.
  • Email Marketing: Send targeted email campaigns based on customer segments and behaviors (e.g., birthday offers, promotions for frequent customers, welcome emails).
  • SMS Marketing: Engage customers via SMS messages for promotions, reminders, and updates.
  • Loyalty Programs: Create and manage loyalty programs to reward repeat customers.
  • Feedback Collection: Gather customer feedback through surveys and reviews.
  • Analytics & Reporting: Track campaign performance and customer engagement to optimize marketing efforts.
  • Automation: Automate repetitive tasks like sending welcome emails or birthday promotions.
  • Integrations: Integrates with Point of Sale (POS) systems, online ordering platforms, and other relevant tools.
  • Target Audience: Restaurants, cafes, bars, hotels, and other hospitality businesses.
  • Value Proposition: Aims to help hospitality businesses improve customer relationships, increase revenue, and streamline marketing operations.

Revenue

• Private Company: Social9 is a privately held company. As such, they do not publicly disclose their revenue figures. You won t find reliable revenue information available.

Alternatives

There are numerous marketing automation and CRM platforms available, some with specific features for the hospitality industry, and others that can be adapted. Here are some notable alternatives:

• Dedicated Hospitality CRM/Marketing Platforms:

  • Bloomreach: powerful platform with lots of customization options.
  • Yotpo: Specializes in loyalty programs, reviews, and visual marketing.
  • Klaviyo: Strong e-commerce marketing automation, often used by restaurants with online stores or delivery services.
  • HubSpot: A general-purpose CRM and marketing automation platform.
  • LoyaltyPlant: CRM and loyalty program for restaurants.
  • Thanx: Customer engagement and loyalty for restaurants.

• General Marketing Automation Platforms:

  • Mailchimp: A popular email marketing platform with automation features.
  • Sendinblue: An all-in-one marketing platform with email, SMS, chat, and CRM capabilities.
  • ActiveCampaign: A robust marketing automation platform suitable for businesses with more complex needs.
  • Brevo (formerly Sendinblue): All-in-one marketing platform that offers a wide range of features, including email marketing, SMS marketing, CRM, chat, and marketing automation.

• Considerations When Choosing Alternatives:

  • Specific needs of your business: What are the most important features for you (e.g., loyalty program, SMS marketing, POS integration)?
  • Budget: Pricing varies significantly between platforms.
  • Ease of use: Choose a platform that your team can easily learn and use.
  • Integrations: Ensure the platform integrates with your existing systems (POS, online ordering, etc.).
  • Scalability: Choose a platform that can grow with your business.

Pricing

• Varies: Social9 s pricing is not publicly available. Like many similar platforms, they likely offer tiered pricing based on the number of customers in your database, the features you need, and the volume of emails/SMS messages you send.
• Request a Demo/Quote: The best way to get accurate pricing information is to contact Social9 directly through their website and request a demo or quote. Be prepared to discuss your business needs and the size of your customer base.
• General Pricing Expectations for Alternatives: Expect to pay somewhere between $20 per month for basic plans, up to $1,000+ per month for plans that have all the bells and whistles.

Customer Care Details

• Website: The Social9 website (search on Google) is the primary source of information. Look for contact forms, email addresses, and phone numbers.
• Contact Form: Most likely, they will have a Contact Us form on their website where you can submit inquiries.
• Email: Search their website for a support or general inquiry email address.
• Phone: Check the website for a phone number, though many companies prefer to handle initial inquiries via email or contact form.
• Social Media: You may find them on social media platforms like LinkedIn, Facebook, or Twitter. While social media isn t typically the primary support channel, it can be a way to reach out.
• Documentation/Help Center: Look for a knowledge base or help center on their website. This may contain articles and FAQs that answer common questions.
• Demo/Onboarding: They likely offer demos and onboarding assistance to help new customers get started.

To get precise and up-to-date information about Social9 s pricing and customer care, your best bet is to visit their official website and contact them directly.