Websites using Smartling

Okay, here s a comprehensive overview of Smartling, covering its purpose, revenue, alternatives, pricing, and customer care:

What is Smartling?

Smartling is a cloud-based translation management system (TMS) and language services provider. It helps businesses translate and localize their content across various platforms, including:

• Websites: Translating website content to reach global audiences.
• Mobile Apps: Localizing mobile applications for different regions.
• Documents: Translating documents like manuals, contracts, and marketing materials.
• Software: Localizing software interfaces and documentation.
• Marketing Materials: Adapting marketing campaigns for different languages and cultures.
• Multimedia: Translating and subtitling videos and other multimedia content.

Key Features and Benefits:

• Centralized Translation Management: Consolidates all translation projects in one platform.
• Workflow Automation: Automates translation workflows, reducing manual tasks.
• Translation Memory (TM): Stores previously translated segments for reuse, improving consistency and reducing costs.
• Terminology Management: Creates and manages glossaries to ensure consistent use of terminology.
• Quality Assurance (QA): Built-in QA tools to identify and correct errors.
• Integrations: Integrates with various content management systems (CMS), e-commerce platforms, and other tools. (Examples: Adobe Experience Manager, WordPress, Drupal, Marketo, Salesforce)
• API: Offers a robust API for custom integrations.
• Translation Services: Provides access to a network of professional translators.
• Reporting and Analytics: Tracks translation progress, costs, and quality.
• Machine Translation (MT): Integrates with various MT engines for faster translation.
• Contextual Translation: Provides translators with context to ensure accurate and culturally appropriate translations.

Revenue:

• Smartling is a private company, so its exact revenue is not publicly available. However, estimates suggest that it is a significant player in the TMS market. Estimates are in the 50-100 million dollar range.

Alternatives to Smartling:

Here s a list of popular Smartling alternatives, categorized for easier comparison:

• Comprehensive TMS Platforms:

  • Transifex: A strong competitor, known for its developer-friendly approach and collaboration features. Good for software and digital content.
  • Lokalise: A modern TMS platform with a focus on agility and integrations. Popular with startups and fast-growing companies.
  • Phrase (formerly PhraseApp): Another robust TMS with a strong feature set.
  • Crowdin: Popular for open-source projects and community-driven translations.
  • memoQ: A desktop-based TMS solution, also available in a server version.
  • SDL Trados Studio: A widely used desktop-based CAT tool.
  • Wordbee: A cloud-based TMS with a focus on project management.
  • Memsource: A cloud-based TMS with a flexible pricing model.
  • XTM International: Enterprise-level TMS with advanced features.

• More Basic Translation Management Tools:

  • POEditor: A simple and affordable translation management platform.
  • Webtranslateit: A basic TMS with a focus on simplicity.

• Website Translation Platforms (Often More Limited TMS Capabilities):

  • Weglot: Automatic website translation with manual editing options.
  • Localize.js: Website translation platform.
  • Bablic: Website translation with visual context editing.

Factors to Consider When Choosing an Alternative:

• Budget: Pricing varies significantly between platforms.
• Features: Consider the specific features you need, such as translation memory, terminology management, integrations, and reporting.
• Ease of Use: Choose a platform that is easy to learn and use for your team.
• Integrations: Ensure the platform integrates with your existing tools and systems.
• Scalability: Choose a platform that can scale with your business.
• Customer Support: Consider the level of customer support offered by the provider.
• Security: Ensure the platform meets your security requirements.

Pricing:

Smartling s pricing is typically based on a subscription model and can be complex, varying depending on the volume of content, the number of languages, features used, and the level of service required. They don t publish set pricing. You need to contact them for a custom quote.

• Factors Influencing Pricing:

  • Word Count: The primary driver of cost.
  • Number of Languages: More languages increase the price.
  • Features: Advanced features like API access and custom integrations may add to the cost.
  • Service Level Agreement (SLA): Higher levels of support and uptime guarantees can increase the price.
  • Translation Services: If you use Smartling s professional translation services, those costs are additional.

• Typical Pricing Structure:

  • Subscription Fee: A recurring fee for access to the platform.
  • Per-Word Fee: A charge for each word translated.
  • Project Management Fees: For managed translation services.
  • Other Fees: For specific features or services.

Because pricing is custom, it s crucial to get a detailed quote from Smartling and compare it carefully with alternatives, considering all your requirements.

Customer Care Details:

• Support Channels:

  • Email Support: A standard support channel for inquiries and issues.
  • Phone Support: May be available, particularly for enterprise clients.
  • Online Knowledge Base: A library of articles and documentation.
  • Training and Onboarding: May be offered to help users get started with the platform.
  • Account Management: Dedicated account managers for larger clients.

• Customer Reviews:

  • Customer reviews of Smartling s customer support are mixed. Some users praise the responsiveness and helpfulness of the support team, while others report issues with slow response times or difficulty resolving complex problems. Check review sites like G2 and Capterra for the latest feedback.

• Key Considerations for Customer Care:

  • Response Time: How quickly does the support team respond to inquiries?
  • Resolution Time: How long does it take to resolve issues?
  • Expertise: Does the support team have the knowledge and experience to address your needs?
  • Availability: What are the support team s hours of operation?
  • Proactive Support: Does the provider offer proactive support, such as training and onboarding?

In summary:

Smartling is a powerful TMS platform with a comprehensive set of features. It s best suited for larger organizations with complex translation needs. However, its pricing can be a barrier for smaller businesses. When evaluating Smartling, carefully consider your budget, feature requirements, and customer support needs and compare it with the alternatives available. Remember to get a custom quote to accurately assess the cost.