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Okay, let s break down an overview of SLI Systems, covering revenue, alternatives, pricing, and customer care details. It s important to note that SLI Systems was acquired by Rakuten and is now known as Rakuten Search. This information is based on publicly available data and may not reflect the most up-to-the-minute internal details.

SLI Systems / Rakuten Search Overview

• What It Was/Is: SLI Systems was a SaaS company specializing in e-commerce search and personalized product recommendations. It provided site search, navigation, merchandising, and SEO solutions to help online retailers improve their customer experience, increase conversion rates, and drive revenue. Since being acquired by Rakuten, the core technologies have been integrated and evolved as part of the larger Rakuten ecosystem, becoming Rakuten Search.
• Core Functionality (Now within Rakuten Search):
  • Site Search: Intelligent search that understands user intent and delivers relevant results.
  • Personalized Recommendations: Product recommendations based on user behavior, browsing history, and purchase patterns.
  • Navigation: Dynamic and intuitive navigation to help users find what they re looking for.
  • Merchandising: Tools to promote specific products and control product placement within search results and categories.
  • SEO: Features to improve search engine visibility.
  • Product Discovery: Helping customers find relevant products that they may not have explicitly searched for.

Revenue

• SLI Systems was publicly traded (SLI) on the New Zealand Stock Exchange (NZX) before its acquisition. Therefore, you could find historical revenue data in its annual reports leading up to the acquisition.
• After the acquisition by Rakuten, SLI Systems became part of a much larger, privately held entity. Revenue for Rakuten Search specifically is not publicly broken out. Rakuten s overall financial performance is publicly available.
• Key takeaway: It s difficult to find precise, current revenue figures specifically for Rakuten Search. You can find information about Rakuten s overall performance.

Alternatives

Many alternatives exist for e-commerce site search and product recommendations. The best alternative depends on your specific needs, budget, and technical requirements. Here s a breakdown by category:

• Comprehensive E-commerce Platforms with Built-In Search:
  • Shopify: Offers a basic search function and apps for enhanced search (e.g., Algolia, Searchanise).
  • Magento (Adobe Commerce): Has a built-in search, but often benefits from integration with a dedicated search provider.
  • BigCommerce: Similar to Shopify, with built-in search and app integrations.
• Dedicated Site Search and Product Recommendation Platforms:
  • Algolia: Powerful, highly customizable search-as-a-service.
  • Searchanise: Focuses on easy setup and integration with various e-commerce platforms.
  • Klevu: AI-powered search and personalization for e-commerce.
  • Celebros: Search with natural language processing (NLP) capabilities.
  • Findify: Personalization and search solution.
  • Bloomreach (formerly Exponea): Broader customer experience platform with search and recommendation capabilities.
• Open Source Search Engines (Requires Development and Hosting):
  • Elasticsearch: A powerful and flexible search engine used for many applications, including e-commerce.
  • Apache Solr: Another popular open-source search platform.

Pricing

• SLI Systems (Historical): SLI Systems traditionally used a subscription-based pricing model, often tied to the number of products in your catalog, the number of searches performed, or website traffic.
• Rakuten Search: As part of Rakuten, pricing is likely integrated into broader Rakuten services packages. It s best to contact Rakuten directly for specific pricing for your situation.
• Alternatives: Pricing models vary widely among the alternatives:
  • Tiered Subscription: Based on the number of products, searches, or traffic.
  • Usage-Based: Pay-as-you-go based on API calls or other usage metrics.
  • Enterprise Pricing: Custom pricing for large businesses with specific requirements.
  • Open Source: Free to use the software, but you pay for hosting, development, and maintenance.

Customer Care Details

• SLI Systems (Historical): SLI Systems was known for providing customer support through a variety of channels, including:
  • Dedicated Account Managers: For larger clients.
  • Online Documentation and Knowledge Base: Self-service resources.
  • Email Support:
  • Phone Support:
• Rakuten Search: Customer care is now integrated within the broader Rakuten support structure.
  • Contacting Rakuten: The best way to get customer care information for Rakuten Search is to:
    • Visit the main Rakuten website.
    • Look for Contact Us or Help links.
    • Search for support related to Rakuten Advertising or Rakuten Marketing as those areas are more closely aligned with the search and personalization solutions.
  • Expect: Rakuten will likely offer a mix of online resources, email support, and potentially phone or account management support depending on your specific agreement and level of service.

Important Considerations:

• Integration: Consider how easily the solution integrates with your e-commerce platform (Shopify, Magento, BigCommerce, etc.).
• Customization: How customizable is the search interface and the recommendation algorithms?
• Scalability: Can the solution handle your growing product catalog and traffic?
• Analytics: Does the solution provide detailed analytics to track performance and optimize your search and recommendations?
• AI/Machine Learning: How sophisticated are the AI and machine learning algorithms used for search and personalization?
• Relevance: The most important aspect - does the search engine return relevant results for your customers?

In summary, while SLI Systems as a standalone entity no longer exists, its technology lives on within Rakuten Search. If you are interested in leveraging its features, contacting Rakuten directly is the best approach. When evaluating alternatives, carefully consider your specific needs and budget to find the best fit for your e-commerce business. Remember to always check the latest pricing and support details directly with the vendor.