Websites using Slaask

Okay, let s break down Slaask, covering its overview, revenue (as much as we can find), alternatives, pricing, and customer care.

Slaask Overview

Slaask is a live chat and customer messaging platform designed to help businesses connect with website visitors and customers in real-time. It aims to improve customer engagement, boost sales, and provide faster support. Key features include:

• Live Chat: Real-time conversations with website visitors.
• Chatbots: Automated responses to common queries and lead capture.
• Team Collaboration: Features for multiple agents to work together on chats.
• Integrations: Connects with other tools like CRM, email marketing, and analytics platforms.
• Customization: Branding options to match your website s look and feel.
• Mobile Apps: Enables agents to manage chats on the go.

Target Audience:

Slaask is aimed at small to medium-sized businesses (SMBs) across various industries that need to interact with their online customers efficiently. It s especially helpful for businesses that:

• Need to provide quick customer support.
• Want to engage with visitors proactively.
• Aim to increase sales through live assistance.
• Require a user-friendly chat platform.

Revenue (Information is limited):

Slaask was acquired by Aircall in 2020. Aircall is a much larger company that provides cloud-based phone systems. As a result, Slaask s standalone revenue information is not publicly available. We can t provide a precise revenue number for Slaask since it s now part of a larger organization.

• What we know:
  • Before the acquisition, Slaask was a growing SaaS company in the customer communication space.
  • Acquisition by Aircall suggests it was a strategic move to add chat functionality to Aircall s broader communication offerings.
  • Slaask likely contributes to Aircall s overall revenue, but it s not broken out separately.

Alternatives to Slaask:

Here are some popular alternatives to Slaask, categorized by functionality:

1. All-in-one Customer Communication Platforms:

• Intercom: A comprehensive platform that includes live chat, chatbots, email, and more, ideal for larger teams and advanced features.
• Zendesk Chat (formerly Zopim): A robust chat platform that s part of the Zendesk ecosystem, well-suited for businesses that need broader customer support solutions.
• HubSpot Live Chat: Free live chat tool that s part of the HubSpot CRM and marketing suite, great for businesses using HubSpot s other tools.

2. Live Chat Focused Platforms:

• Tawk.to: A completely free live chat platform with a good range of features, suitable for businesses on a tight budget.
• Olark: A user-friendly platform with a focus on simple live chat functionality and detailed reporting.
• LiveChat: A widely used platform known for its reliability, integrations, and features like chat routing and ticketing.
• Crisp: A multi-channel platform with a focus on small to medium-sized businesses.

3. Chatbots & AI Platforms:

• Chatfuel: A user-friendly chatbot platform, ideal for building chatbots without coding.
• ManyChat: Another leading chatbot platform with a focus on Facebook Messenger and Instagram chatbots.
• Landbot: A no-code chatbot platform for websites and messaging apps.

Pricing:

Slaask s pricing information is no longer displayed on its website, which now redirects to Aircall. However, from historical information we can gather the following:

• Previous Model: Prior to its acquisition, Slaask offered tiered pricing plans, typically with a free plan (limited) and paid plans based on features and usage (e.g. number of agents, features and usage).
• Now under Aircall: Since Slaask is integrated within Aircall’s service, its functionality is tied to Aircall s overall pricing. Aircall s pricing is structured around user counts, features, and add-ons. Therefore, to get details on Slaask’s current “price” you have to explore Aircall s pricing options, which are available on their website.
• Pricing factors: Aircall pricing varies on different factors such as number of licenses, call recording, CRM integrations etc. It s best to review their site for updated quotes.

Customer Care Details:

• Support Channels: Since Slaask is now part of Aircall, customer support is primarily handled by Aircall’s support team.
• How to Get Support: You can access Aircall s customer care through various methods:
  • Help Center: Aircall has a comprehensive knowledge base with articles and guides.
  • Support Tickets: Submit support requests through their website or platform.
  • Chat Support: You may be able to get assistance via chat through their site.
  • Phone Support: Aircall provides phone support, depending on your plan level.
• Quality of Support: Aircall is generally known for providing good customer support and has a dedicated team of specialists. The quality of service may vary depending on your chosen plan and region.

Key Takeaways:

• Slaask is now part of Aircall: It s no longer a standalone service. To use its chat features, you ll need an Aircall subscription.
• Revenue is not publicly reported: We don t have specific revenue figures for Slaask after the acquisition.
• Many Alternatives: There are plenty of live chat and communication platform alternatives, each with its own pros and cons. Consider your needs and budget when choosing one.
• Aircall Support: You ll receive support from the Aircall team now, not Slaask separately.

Recommendation:

If you re interested in Slaask’s functionality, explore Aircall s plans and reach out to their sales team. If you are just looking for live chat and want to explore other options, carefully consider the various alternatives based on your needs.

I hope this detailed overview is helpful! Let me know if you have any other questions.