Websites using Skilljar

Okay, let s break down Skilljar, covering its overview, revenue (if available), alternatives, pricing, and customer care.

Skilljar Overview

Skilljar is a cloud-based learning management system (LMS) specifically designed for customer, partner, and employee education. It focuses on external training to drive product adoption, customer success, and revenue growth. Key features include:

• Course Creation & Management: Tools to build and manage online courses, learning paths, and certifications. Supports various content formats (videos, documents, quizzes, etc.).
• Personalized Learning Experiences: Segmentation and targeting to deliver tailored training based on roles, industries, or product usage.
• Integration Capabilities: Connects with popular CRM, marketing automation, and customer success platforms (e.g., Salesforce, Marketo, Gainsight, Zendesk). This is a key selling point.
• Analytics & Reporting: Tracks learner progress, engagement, and the impact of training on business metrics.
• Branding & Customization: Allows organizations to customize the look and feel of the learning portal to match their brand.
• E-commerce: Enables selling courses and training programs.
• Certification Management: Tools to create, deliver, and manage certifications.

Target Audience:

• Software and Technology Companies: A strong focus on SaaS businesses.
• Manufacturing: Training for distributors, partners and end-users.
• Healthcare: Training for healthcare professionals and patients.
• Other Industries: Any business that needs to train external stakeholders.

Revenue

Skilljar is a private company, so its exact revenue figures aren t publicly available. However, based on its market position, customer base, and funding history, it s estimated to be in the tens of millions of dollars annually. Sources online suggest ARR (Annual Recurring Revenue) above $20 million.

Alternatives to Skilljar

Here are some popular alternatives, categorized by their strengths:

• For External Training Focus (Similar to Skilljar):
  • Northpass: A strong competitor with a focus on customer education.
  • Lessonly (by Litmos): Another solid option for customer and employee training. Now part of the Litmos suite.
  • Thought Industries: Designed for commercial training and selling courses.
  • LearnUpon: Strong LMS features suitable for external training.
• More Broadly Focused LMS (Suitable if you need internal and external):
  • Litmos (SAP Litmos): A comprehensive LMS with a wide range of features.
  • TalentLMS: User-friendly and affordable, suitable for various training needs.
  • Docebo: AI-powered learning platform, offering personalized learning paths.
  • Cornerstone OnDemand: Enterprise-level LMS with robust features.
  • Moodle: Open-source LMS, highly customizable but requires technical expertise.
• Specific Use Case Alternatives
  • For Customer Onboarding: Gainsight PX, Totango
  • For Internal Training only: Many options available, including those above, and dedicated employee training platforms.

Factors to Consider When Choosing an Alternative:

• Specific Training Needs: Are you primarily focused on customer, partner, or employee training?
• Integration Requirements: How important is it to integrate with your existing CRM, marketing automation, or customer success platforms?
• Budget: LMS pricing varies significantly.
• Ease of Use: Consider the user-friendliness for both administrators and learners.
• Reporting & Analytics: What level of reporting and analytics do you need?
• Scalability: Can the platform grow with your organization?

Pricing

Skilljar uses a subscription-based pricing model. However, they don t publicly disclose their pricing tiers. Pricing is typically customized based on:

• Number of active users (learners): This is a primary driver of cost.
• Features and functionality required: Specific integrations, advanced reporting, and e-commerce capabilities can impact pricing.
• Contract length: Longer contracts may offer discounts.

To get an accurate price quote, you need to contact Skilljar directly for a demo and consultation. Be prepared to discuss your specific training needs and the number of learners you expect to have. Competitor pricing information, such as Northpass, can provide a rough comparison starting around $2,000 per month and scaling up based on features and usage.

Customer Care Details

• Support Channels:
  • Email Support: A primary channel for resolving issues and getting assistance.
  • Knowledge Base/Help Center: A self-service resource with articles, tutorials, and FAQs.
  • Community Forum: A platform for users to connect, share knowledge, and ask questions.
  • Dedicated Account Manager: Typically provided for enterprise-level customers.
• Implementation Support: Skilljar offers implementation services to help customers set up and configure the platform.
• Training & Onboarding: They provide training resources and onboarding programs to help users get the most out of the platform.
• Customer Success Team: Proactive support to help customers achieve their training goals and maximize the value of Skilljar.

How to Contact Skilljar Customer Care:

• Website: Go to the Skilljar website and look for the Contact Us or Support section.
• Sales Contact: Reach out to a sales representative, who can connect you with the appropriate support resources.

Key Takeaways

• Skilljar is a strong LMS choice for organizations focused on customer and partner education.
• Its integration capabilities and customer success focus are key differentiators.
• Pricing is customized, so you need to contact them for a quote.
• Consider your specific training needs and compare Skilljar to alternatives before making a decision.