Websites using Skeepers

Okay, let s break down Skeepers, covering its overview, revenue, alternatives, pricing, and customer care.

Overview of Skeepers

Skeepers is a SaaS (Software as a Service) company specializing in customer experience management and user-generated content (UGC) solutions. They provide a suite of tools that help businesses collect, manage, and leverage customer reviews, ratings, photos, and videos. Essentially, they aim to help brands build trust, improve their online reputation, and drive sales through social proof.

Here s a summary of what Skeepers offers:

• Review & Rating Collection: Tools to gather customer feedback across various platforms (website, emails, SMS).
• Visual UGC Management: Enables brands to collect and showcase customer photos and videos on their sites and social media.
• Influencer Marketing Platform: Connects brands with influencers for collaborations.
• Social Commerce: Integration with social media platforms for direct sales.
• Analytics and Reporting: Provides insights into customer sentiment, feedback trends, and the impact of UGC.
• Reputation Management: Helps brands track and respond to customer feedback across multiple channels.

Revenue

• Private Company: Skeepers is a privately held company, so its exact revenue figures are not publicly disclosed.
• Funding: They have received significant funding, which indicates a substantial business operation. Their last announced funding round was in 2021, a $70 million Series B.
• Growth: Given its global presence and the increasing importance of customer experience and UGC, Skeepers is likely experiencing strong growth. They have expanded to several countries with 7 offices worldwide.
• Estimated Revenue: While exact numbers are unavailable, industry estimates and the size of their operations place them within the range of tens of millions of dollars in annual revenue.

Alternatives to Skeepers

There are several other platforms that offer similar functionalities to Skeepers. Here are some notable alternatives, categorized by primary focus:

1. Review and Rating Platforms:

• Bazaarvoice: A major player, known for its robust reviews and rating collection capabilities.
• Yotpo: Strong focus on e-commerce, offering reviews, ratings, visual UGC, and SMS marketing.
• Trustpilot: Focuses on reviews primarily from service-based businesses, with a strong emphasis on transparency and trust.
• Reviews.io: Offers similar review collection and management features, with options for more automation.
• G2: A business to business review platform

2. Visual UGC Platforms:

• Pixlee: Known for its strong visual UGC collection, curation, and display capabilities.
• Stackla: A content discovery platform for visual content and influencer marketing
• Curalate: Another strong platform for visual content with a focus on social media
• Photoslurp: Focuses specifically on visual UGC and its integration with ecommerce.

3. Influencer Marketing Platforms:

• AspireIQ (Formerly Aspire): Focus on influencer discovery, campaign management, and performance tracking.
• Upfluence: Provides a robust platform for discovering, managing, and tracking influencer campaigns.
• CreatorIQ: Provides sophisticated data and analytics, particularly focused on enterprise-level influencer marketing.
• Traackr: Focuses on influencer discovery, management, and relationship tracking for larger enterprises.

4. All-in-One Customer Experience Platforms:

• Qualtrics: Provides a broad range of solutions for customer surveys, feedback, and experience management.
• Medallia: Specializes in enterprise-level customer experience management with a variety of survey tools.

Pricing

• Tiered Pricing Model: Skeepers does not publically display pricing, they offer tiered pricing based on the size of the business, the volume of reviews and UGC, and the features required.
• Custom Quotes: Like most enterprise SaaS companies, Skeepers typically provides custom quotes after understanding the client s specific needs.
• Factors Influencing Cost: The primary factors are:
  • Number of SKUs (stock keeping units)
  • Number of reviews/submissions per month/year
  • The features and tools selected
  • The level of support needed
• Generally Higher End: Due to its comprehensive feature set, Skeepers is often considered a mid-to-high-tier solution and may be more suitable for medium to large businesses.
• Free Trial: Skeepers offers a 14-day free trial.

Customer Care Details

• Support Channels: Skeepers typically offers customer support through various channels:
  • Email Support: General inquiries and troubleshooting.
  • Phone Support: Direct communication for urgent issues.
  • Dedicated Account Managers: For larger clients, a dedicated manager for customized guidance and support.
  • Online Help Center/Knowledge Base: Self-service resources like FAQs, guides, and tutorials.
  • Live Chat Support: Usually available during business hours for immediate assistance.
• Support Hours: Support hours may vary depending on the service and the client s timezone.
• Training and Onboarding: They often provide training and onboarding to help users get started with the platform and make the most of its features.
• Commitment: Skeepers emphasizes support and a customer first approach.
• Reviews: Customer feedback about support quality can vary. It s a good idea to check third-party review sites and ask Skeepers directly about their support model when making an evaluation.

Key Takeaways

• Skeepers is a robust platform for businesses looking to leverage the power of social proof and customer feedback. They are a major player in this space and are continuing to grow.
• They provide a comprehensive suite of tools but are generally on the higher end of the cost scale.
• Consider your specific needs and compare them to the features and pricing of alternatives before making a decision.
• Always inquire about the support and training provided to ensure you are making the right choice for your business.

Do you have any specific questions or want to explore a particular aspect of Skeepers or any of its alternatives in more detail?