Websites using SiteVibes

Okay, let s break down SiteVibes, focusing on the points you requested:

Overview of SiteVibes

SiteVibes is a customer experience (CX) analytics and personalization platform designed to help businesses understand and improve the user experience on their websites and applications. It generally offers a suite of tools focused on understanding user behavior, identifying pain points, and enabling personalized experiences to boost engagement and conversions.

Key Features (Typically Included):

• Session Recording/Replay: Allows you to watch recordings of actual user sessions to see how they interact with your site, where they get stuck, and what they click on.
• Heatmaps: Visual representations of where users click, move their mouse, and scroll, highlighting popular areas and potential usability issues.
• Surveys and Feedback: Enables you to directly collect feedback from users through on-site surveys, polls, and feedback forms. Can be targeted to specific users or segments.
• A/B Testing: Facilitates running A/B tests to compare different versions of your website or app to see which performs better.
• Personalization: Offers capabilities to personalize content and experiences based on user behavior, demographics, or other data. This might include targeted offers, content recommendations, or adjusted layouts.
• Analytics Dashboards: Provides dashboards to track key metrics, identify trends, and measure the impact of changes.
• Funnel Analysis: Helps track users as they move through key steps on your website, identifying drop-off points and areas for improvement.
• Segmentation: The ability to group users based on shared characteristics for targeted analysis and personalization.

Revenue

• Revenue information for SiteVibes is not publicly available. SiteVibes is now part of Contentsquare and their revenue data is not broken out separately.

Alternatives

There are many alternatives to SiteVibes, depending on your specific needs and budget. Here are some popular options, categorized by their core strengths:

• Comprehensive CX Platforms (Similar Feature Sets):
  • Contentsquare: This is the company that now owns SiteVibes. They offer a broader and more comprehensive platform.
  • FullStory: Known for its robust session replay capabilities and developer-friendly features.
  • Glassbox: Another enterprise-level platform with strong analytics and replay features.
  • Decibel (formerly Decibel Insight): Focuses on quantifying user frustration and identifying areas for improvement.
• Heatmap and Session Recording Focused:
  • Hotjar: A very popular and affordable option for heatmaps, session recordings, and feedback surveys. A good starting point for many businesses.
  • Crazy Egg: Well-known for its heatmap technology and ease of use.
  • Mouseflow: Similar to Hotjar and Crazy Egg, offering heatmaps, session recordings, and form analytics.
• Survey and Feedback Focused:
  • Qualtrics: A powerful platform for enterprise-level survey and feedback management.
  • SurveyMonkey: A widely used tool for creating and distributing surveys.
  • Typeform: Known for its visually appealing and conversational survey format.
• A/B Testing Focused:
  • Optimizely: A leading platform for A/B testing and experimentation.
  • VWO (Visual Website Optimizer): Another popular A/B testing tool with a visual editor.
  • AB Tasty: A comprehensive platform for A/B testing, personalization, and feature management.

• Analytics Focused

  • Google Analytics: It is free, and can provide general data.
  • Mixpanel: Event tracking for digital applications.
  • Amplitude: Behavioural data analytics. When choosing an alternative, consider:

• Your budget: Prices vary significantly.

• Your technical expertise: Some tools are easier to implement and use than others.
• The specific features you need: Focus on the features that are most important to your business goals.
• Integration with your existing tools: Ensure the platform integrates with your CRM, marketing automation, and other systems.
• Scalability: Choose a platform that can grow with your business.

Pricing

• SiteVibes pricing information is not publicly available.
• It is now incorporated into Contentsquare s pricing.
• Typically, CX analytics and personalization platforms use usage-based pricing, charging based on the number of pageviews, sessions, or users tracked. Enterprise-level platforms often offer custom pricing based on specific requirements.
• You ll need to contact Contentsquare sales directly to get a quote.

Customer Care/Support

As SiteVibes is part of Contentsquare, customer care is managed by Contentsquare. Contentsquare generally offers customer support through the following channels:

• Documentation/Knowledge Base: A comprehensive online resource with articles, tutorials, and FAQs.
• Email Support: A standard channel for submitting support requests.
• Phone Support: Offered for certain subscription levels, especially for enterprise clients.
• Live Chat: May be available for certain support tiers.
• Account Management: Dedicated account managers are typically assigned to enterprise clients to provide personalized support and guidance.
• Community Forums: A place for users to connect, ask questions, and share knowledge.
• Training/Onboarding: Contentsquare typically provides training resources and onboarding assistance to help new users get started with the platform.

To get the most up-to-date information on Contentsquare s customer support options, it is best to visit their website and contact their sales or support team directly.

In summary: SiteVibes provided a strong suite of customer experience tools. Now part of Contentsquare, it s functionalities are rolled into Contentsquare s offerings. Given that information on its pricing and customer support are not publicly available, you should contact Contentsquare sales directly for more information.