Websites using Simplesat

Okay, let s break down SimpleSat, covering its overview, revenue (as best as can be estimated), alternatives, pricing, and customer care.

SimpleSat Overview

• What it is: SimpleSat is a customer feedback platform designed primarily for B2B SaaS businesses and managed service providers (MSPs). It specializes in measuring and improving customer satisfaction (CSAT) and Net Promoter Score (NPS). It s known for being easy to use and integrate with various tools.

• Key Features:

  • CSAT and NPS Surveys: Create and send quick, visually appealing surveys.
  • Automated Surveys: Schedule surveys to be sent based on triggers (e.g., after a support ticket is closed).
  • Integrations: Connects with popular help desk, CRM, and communication tools (e.g., Zendesk, Salesforce, HubSpot, Slack, Microsoft Teams, ConnectWise).
  • Reporting and Analytics: Real-time dashboards to track scores, identify trends, and understand customer sentiment.
  • Customer Segmentation: Analyze feedback based on customer segments (e.g., plan type, industry, account size).
  • Alerts: Get notified when a customer provides negative feedback so you can take action.
  • Role-Based Access Control: Allows different team members to access relevant data.
  • Customization: Brand surveys with your logo and colors.
  • White Label Option: For some plans, remove SimpleSat branding.

• Target Audience: B2B SaaS, Managed Service Providers (MSPs), IT Service Providers, and other businesses that rely on recurring revenue and customer relationships.

Revenue (Estimated)

• Private Company: SimpleSat is a privately held company, so precise revenue figures are not publicly available.
• Estimation Challenges: Estimating revenue is difficult without insider information. Factors influencing revenue would include:
  • Number of paying customers
  • Average subscription plan cost
  • Customer churn rate
  • Growth rate
• Possible Range: It s speculated that SimpleSat has over 1,000 active customers. Considering their pricing tiers, annual revenue could be in the several million dollar range, but this is purely speculative.

Alternatives

Here s a list of some SimpleSat alternatives, categorized for easier understanding:

• General Customer Feedback Platforms:

  • Qualtrics: (Enterprise-level, very robust, expensive)
  • SurveyMonkey: (Very popular, versatile, good for a range of surveys)
  • Typeform: (Focus on visually appealing and interactive surveys)
  • Google Forms: (Free, basic survey tool, integrates with Google Workspace)
  • Microsoft Forms: (Free with Microsoft 365, similar to Google Forms)
  • Delighted (by Qualtrics): (Simpler, more focused on NPS, owned by Qualtrics)
  • Retently: (Another NPS-focused platform)
  • AskNicely: (Focuses on frontline feedback)

• Platforms Integrated with Help Desks/CRMs:

  • Zendesk (with Zendesk Surveys or third-party apps): If you already use Zendesk, this can be a convenient option.
  • HubSpot Service Hub: Integrated with the HubSpot CRM.
  • Zoho Survey: Integrates with Zoho CRM and other Zoho apps.

• Platforms specifically for MSPs:

  • SmileBack: (Specifically designed for MSPs, integrates with popular PSA tools)
  • Invarosoft: (Focuses on improving customer experience for MSPs)

• Factors to Consider When Choosing an Alternative:

  • Budget: Pricing varies significantly.
  • Features: What specific features do you need (e.g., advanced analytics, integrations)?
  • Ease of Use: How easy is the platform to set up and use?
  • Integrations: Does it integrate with the tools you already use?
  • Scalability: Can it scale with your business?
  • Specific MSP Needs: If you re an MSP, platforms designed for MSPs often have advantages.

Pricing

• SimpleSat uses a tiered subscription model, typically based on the number of responses/surveys sent per month.
• Free Plan: SimpleSat provides a free plan, and is a great option to use and test out the solution for small businesses, or for teams that just need one user.
• Paid Plans: Details will be on the SimpleSat website, but here s a general idea of what pricing factors in:
  • The number of monthly/annual responses: The higher the response volume, the higher the cost.
  • Features: Access to advanced features (e.g., white labeling, API access, advanced integrations) is usually reserved for higher-tier plans.
  • Number of Users: Some plans may limit the number of users who can access the platform.
• Custom/Enterprise Plans: May be available for larger organizations with specific needs.

Customer Care Details

• Support Channels: SimpleSat typically provides customer support through the following channels:
  • Email Support: A standard method for getting assistance.
  • Knowledge Base/Help Center: A collection of articles, FAQs, and tutorials to help users troubleshoot issues themselves.
  • Chat Support: Real-time chat support for faster assistance (availability may vary depending on the plan).
  • Phone Support: Phone support might be available on higher-tier plans or for specific issues.
• Self-Service Resources: The knowledge base is usually the first place to look for answers.
• Response Times: Response times can vary depending on the support channel and the complexity of the issue. Check SimpleSat s website or contact them directly for specific SLAs (Service Level Agreements) regarding support response times.

In Summary

SimpleSat is a customer feedback platform that is easy to use, and integrates well with other solutions. The company is geared towards B2B SaaS and MSPs. While exact revenue figures aren t public, its pricing and feature set are competitive within the customer feedback space. Alternatives abound, so evaluating your specific needs and budget is crucial when choosing a platform.