Websites using Shopperapproved

Okay, let s break down Shopper Approved, covering its overview, revenue, alternatives, pricing, and customer care.

Shopper Approved Overview

Shopper Approved is a platform focused on collecting and displaying customer reviews, primarily for online businesses. They aim to help businesses build trust, improve their online reputation, and ultimately increase conversions. Their core features include:

• Review Collection: They gather both customer reviews and ratings from various touchpoints after a purchase (e.g., post-purchase emails, in-app prompts).
• Site Seals & Badges: They provide trust seals and badges to display on a business s website, showcasing the collected reviews and ratings. This is designed to build confidence with potential customers.
• SEO Optimization: They aim to boost a business s search engine rankings by using structured data markup for reviews.
• Review Syndication: They may syndicate reviews to Google and other platforms to enhance visibility.
• Analytics & Reporting: They provide data and reports on customer reviews, sentiment, and trends.
• Third-Party Verification: Shopper Approved also provides 3rd party verification, to ensure review validity.

Target Audience:

Shopper Approved mainly targets:

• E-commerce businesses
• Businesses with an online presence
• Service providers looking to build trust through reviews

Revenue (Information is Limited)

• Private Company: Shopper Approved is a privately held company, so specific revenue figures are not publicly released.
• Subscription-Based: Their revenue model is primarily based on monthly or annual subscription fees.
• Size: While not pinpointed, it s generally considered a medium-sized player in the customer review space.

Alternatives to Shopper Approved

The market for customer review platforms is quite competitive. Here are some prominent alternatives, broken down by general type:

1. Broad, Popular Platforms:

• Trustpilot: A well-established player with a large global reach and a robust feature set. Known for its free tier and community engagement.
• Google Reviews: Integrated into Google Maps and search results. Widely used and difficult to ignore. While not a dedicated platform, it s essential for local businesses and SEO.
• Yotpo: Popular for e-commerce, with strong features for visual reviews (photo and video) and integration with various e-commerce platforms.
• Bazaarvoice: Enterprise-level solution with advanced features, serving larger businesses with complex needs.

2. E-Commerce Focused Platforms:

• Reviews.io: Specifically built for e-commerce businesses, with automated review collection and integration features.
• Stamped.io: Another popular e-commerce platform known for its user-friendly interface and social media integration.
• Loox: Popular choice among Shopify merchants, focusing on visual reviews and customer-generated content.

3. Niche & Specific Use Cases:

• Birdeye: Strong for local businesses and multi-location organizations, focusing on reputation management.
• Podium: Also aimed at local businesses, with a focus on messaging, customer interactions, and payment collection.
• Feefo: Known for its robust, verified review collection process, catering to businesses with a need for transparency.
• G2: Focused on software and technology reviews.

Key Considerations When Choosing an Alternative:

• Budget: Pricing varies significantly.
• Features: Consider the specific features your business needs (e.g., visual reviews, SMS messaging, API access).
• Integration: Ensure compatibility with your website and existing tools (e.g., e-commerce platforms, CRM).
• Ease of Use: The platform should be user-friendly for both your team and your customers.
• Customer Support: Good support is crucial for resolving issues and maximizing the platform s value.
• Reputation & Credibility: Look for platforms with a solid track record and positive user reviews.

Shopper Approved Pricing

• Subscription Model: Shopper Approved uses a subscription-based pricing model.
• Tiered Plans: They offer different plans, typically based on the volume of orders or review requests.
• Customized Quotes: Often, businesses need to contact Shopper Approved directly for a customized quote based on their needs.
• Hidden Costs: Be aware of potential add-on costs for features or higher review volumes.
• Free Trials: They may offer a free trial or demo to test the platform before committing.
• Varies Widely: Due to the need for customized quotes, published pricing information is limited. It s advisable to compare with competitor quotes for an accurate comparison.

Customer Care Details

• Support Channels: Shopper Approved generally provides support via:
  • Email: A common channel for inquiries and technical support.
  • Phone: Support via phone calls is frequently available.
  • Support Portal/Knowledge Base: They likely have an online resource with articles and FAQs.
  • Live Chat: Live chat support may be available during business hours.
• Response Times: Response times and the quality of support can vary. Reading independent user reviews may give you a feel for their customer service.
• Training & Onboarding: Shopper Approved may provide onboarding support to new customers to help them set up their platform.
• Account Managers: Businesses with higher-tier plans might have dedicated account managers.
• Consider User Reviews: Check online reviews to gain insight into the real-world experiences of other users.

In Summary

Shopper Approved is a dedicated customer review platform aiming to build trust and boost conversions. While it offers essential features like review collection, display, and syndication, it competes in a market with many other viable options. When considering Shopper Approved or alternatives, carefully weigh your specific needs, budget, and integration requirements. Always request a customized quote and explore user reviews to understand real-world customer experiences with support and platform usability.