Websites using Shoper

Okay, let s break down Shoper, covering its overview, revenue (where publicly available), alternatives, pricing, and customer care.

What is Shoper?

Shoper is a popular Polish e-commerce platform that provides a comprehensive solution for businesses to create and manage online stores. It s known for its ease of use, robust features, and focus on the Polish market, although it supports multiple languages and currencies. Shoper is a hosted platform, meaning they handle the technical infrastructure, security, and updates, allowing users to focus on their business.

Overview:

• Target Market: Primarily small and medium-sized businesses (SMBs) in Poland, but used by businesses selling to customers globally.
• Key Features:
  • Storefront Builder: Drag-and-drop interface for designing and customizing your online store.
  • Product Management: Tools to add, organize, and manage products, including variations, attributes, and pricing.
  • Order Management: Process orders, track shipments, and manage customer communication.
  • Payment Gateway Integration: Supports popular payment methods in Poland and internationally (e.g., PayU, Przelewy24, PayPal, credit cards).
  • Shipping Integration: Integrates with major shipping carriers for automated shipping label generation and tracking.
  • Marketing Tools: SEO tools, email marketing integration, coupon and discount management, and social media integration.
  • Analytics and Reporting: Provides insights into store performance, sales trends, and customer behavior.
  • Mobile-Responsive Design: Ensures stores look good on all devices.
  • App Store: Offers a marketplace of extensions and integrations to add functionality to your store.
  • Multilingual and Multi-Currency Support: Enables selling to international customers.
  • Customer Management (CRM-lite): Basic tools to manage customer information.

Revenue:

Shoper is a privately held company, so its exact revenue figures are not publicly available. However, based on its market share in Poland and the pricing of its plans, it s estimated to be a significant player in the Polish e-commerce market. You d likely have to rely on industry reports from market research firms to get a sense of their revenue range.

Alternatives to Shoper:

Here s a list of alternative e-commerce platforms, categorized for clarity:

• Global Platforms (Larger Scale):

  • Shopify: The leading global e-commerce platform, offering a wide range of features and apps. Excellent for scalability.
  • WooCommerce (WordPress): A flexible, open-source platform that integrates with WordPress. Requires more technical knowledge.
  • BigCommerce: A robust platform focused on larger businesses with complex needs.
  • Squarespace: Known for its beautiful design templates and ease of use, but less extensive features than some others.
  • Wix eCommerce: A user-friendly website builder with e-commerce capabilities. Good for simple stores.

• Platforms with a Stronger European Presence:

  • PrestaShop: An open-source e-commerce platform popular in Europe. Highly customizable but can require technical expertise.
  • Sylius: An open-source e-commerce platform built on Symfony. Excellent for developers and complex projects.
  • Shopware: A German e-commerce platform known for its scalability and flexibility.

• Other Polish E-commerce Platforms:

  • IdoSell (formerly IAI-Shop.com): A competitor in the Polish market.
  • Click Shop: Another Polish option.

When choosing an alternative, consider:

• Your budget: Open-source platforms like WooCommerce and PrestaShop can be cheaper initially but may require more development costs.
• Your technical skills: Some platforms are easier to use than others.
• Your business needs: Do you need a lot of customization? Specific integrations?
• Scalability: Can the platform grow with your business?
• Payment gateway preferences: Ensure the platform supports the payment methods you want to offer.

Pricing:

Shoper uses a subscription-based pricing model. The exact pricing tiers and features included can vary, so it s best to check their official website (https://www.shoper.pl/) for the most up-to-date information. Typically, the plans are structured based on:

• Number of products: Higher plans allow for more products.
• Storage space: More storage for product images and files.
• Features: Access to advanced features like abandoned cart recovery, advanced SEO tools, or dedicated support.
• Transaction fees: Some plans may have transaction fees, while others do not.

General Pricing Structure (Likely):

• Entry-Level Plan: Basic features, suitable for small businesses with a limited number of products. Likely to have some limitations.
• Mid-Tier Plan: More features and higher limits on products and storage. A good balance of cost and functionality.
• Advanced Plan: Full feature set, high limits, and potentially dedicated support. Suitable for larger businesses with complex needs.
• Custom/Enterprise Plan: Tailored solutions for very large businesses with specific requirements.

Keep in Mind:

• Free Trial: Shoper typically offers a free trial period so you can test the platform before committing.
• Setup Fees: Check if there are any setup fees.
• Add-on Costs: Consider the cost of any apps or integrations you might need.

Customer Care Details:

Shoper provides customer support through various channels:

• Knowledge Base/Help Center: A comprehensive collection of articles, tutorials, and FAQs to help users find answers to common questions.
• Email Support: Users can submit support requests via email.
• Phone Support: Phone support might be available, especially on higher-tier plans. Check their website for contact numbers.
• Live Chat: Live chat support might be offered during business hours.
• Community Forum: A forum where users can ask questions, share tips, and get help from other Shoper users and the Shoper team.
• Dedicated Account Manager: Higher-tier plans may include a dedicated account manager for personalized support.

How to Find Specific Customer Care Information:

1. Visit the Shoper Website: Go to https://www.shoper.pl/ and look for a Support, Help, or Contact section (usually in the footer or header).
2. Check the Pricing Page: The pricing page often outlines the level of support included with each plan.
3. Look for a Contact Us Form: This is a common way to submit support requests.

In summary, Shoper is a strong e-commerce platform, particularly for businesses targeting the Polish market. Evaluate your specific needs, compare pricing and features with alternatives, and test the platform with a free trial before making a decision.