Websites using Service-now

Okay, let s break down ServiceNow.

What is ServiceNow?

ServiceNow is a leading cloud-based platform designed to streamline and automate various business processes. It s primarily known for its IT Service Management (ITSM) capabilities, but its platform extends far beyond that. Think of it as a central hub for managing workflows across different departments within an organization.

Key Capabilities & Areas of Focus:

• IT Service Management (ITSM): This is the core of ServiceNow. It includes incident management, problem management, change management, service catalog, knowledge management, and more. It helps organizations manage IT services efficiently and resolve issues quickly.
• IT Operations Management (ITOM): Monitors and manages the IT infrastructure, including servers, networks, and applications. Helps with automation, discovery of IT assets, and event management.
• IT Asset Management (ITAM): Tracks and manages IT assets throughout their lifecycle, from procurement to disposal. Ensures compliance and helps optimize asset utilization.
• Security Operations (SecOps): Automates security incident response, vulnerability management, and threat intelligence. Helps organizations proactively address security risks.
• Customer Service Management (CSM): Enables businesses to deliver seamless and personalized customer experiences. Includes case management, self-service portals, and field service management.
• Human Resources Service Delivery (HRSD): Streamlines HR processes, such as onboarding, employee requests, and benefits administration. Creates a better employee experience.
• Low-Code/No-Code App Development: The ServiceNow platform allows users to build custom applications and workflows with minimal coding, empowering citizen developers.
• Workflow Automation: Automates repetitive tasks and processes across various departments, improving efficiency and reducing errors.
• AI-Powered Features: Increasingly integrates AI and machine learning to enhance automation, provide predictive insights, and improve decision-making.

Revenue:

ServiceNow is a publicly traded company (NYSE: NOW). Their revenue is primarily subscription-based.

• Recent Revenue: For the full year 2023, ServiceNow reported total revenues of $8.968 billion, representing 23% year-over-year growth.

You can find their latest financial reports on their investor relations website (https://investors.servicenow.com/).

Alternatives to ServiceNow:

The best alternative depends on your specific needs and the size of your organization. Here s a breakdown by category:

• ITSM Alternatives:

  • Atlassian Jira Service Management: A popular choice, especially for organizations already using other Atlassian products like Jira Software and Confluence. More affordable for smaller teams.
  • Freshservice: Known for its user-friendly interface and competitive pricing, making it a good option for small to medium-sized businesses (SMBs).
  • Ivanti Neurons for ITSM: A comprehensive platform that offers a wide range of ITSM capabilities, including automation and AI-powered features.
  • BMC Helix ITSM: A robust and scalable platform suitable for large enterprises with complex IT environments.
  • ManageEngine ServiceDesk Plus: An on-premises and cloud-based ITSM solution that offers a good balance of features and affordability.

• Workflow Automation Alternatives:

  • Microsoft Power Automate: A cloud-based automation platform that integrates well with other Microsoft products.
  • UiPath: A leading robotic process automation (RPA) platform that automates repetitive tasks and processes.
  • Automation Anywhere: Another prominent RPA platform with a wide range of automation capabilities.

• Customer Service Management Alternatives:

  • Salesforce Service Cloud: A comprehensive CSM platform that is part of the larger Salesforce ecosystem.
  • Zendesk: A popular CSM platform known for its ease of use and customer-centric features.
  • Microsoft Dynamics 365 Customer Service: Another comprehensive CSM platform that integrates well with other Microsoft products.

Pricing:

ServiceNow s pricing is complex and based on several factors, including:

• Modules Selected: The specific ServiceNow modules (ITSM, CSM, HRSD, etc.) you choose to implement.
• Number of Users: The number of users who will access the platform.
• Contract Length: Longer contracts may result in better pricing.
• Customization: The extent of customization and integration required.
• Edition: ServiceNow offers different editions (e.g., Standard, Professional, Enterprise) with varying features and pricing.

Key things to know about ServiceNow pricing:

• It s Enterprise-Grade Pricing: ServiceNow is generally considered an enterprise-level solution, and its pricing reflects that. It can be expensive, especially for smaller organizations.
• Subscription-Based: Pricing is typically based on an annual subscription fee.
• Contact ServiceNow for a Quote: The best way to get accurate pricing is to contact ServiceNow directly and request a customized quote based on your specific needs. You ll typically need to go through a sales process.
• Hidden Costs: Be aware of potential hidden costs, such as implementation services, training, and ongoing support.

Customer Care/Support:

ServiceNow places a strong emphasis on customer success and offers a variety of support resources:

• ServiceNow Support Portal: A comprehensive online portal where customers can access documentation, knowledge articles, community forums, and support tickets.
• Knowledge Base: A vast library of articles, guides, and FAQs that provide answers to common questions and issues.
• Community Forums: A place where customers can connect with each other, share best practices, and ask questions.
• ServiceNow Technical Support: Provides technical assistance and troubleshooting for ServiceNow products. Support is typically tiered, with different levels of service based on the customer s support plan.
• Premier Support: A higher-level support offering that provides dedicated support resources and faster response times.
• Training and Certification: ServiceNow offers a variety of training courses and certifications to help customers develop their skills and expertise in using the platform.
• Professional Services: ServiceNow and its partners offer professional services to help customers implement, customize, and optimize their ServiceNow deployments.
• Success Programs: ServiceNow offers various success programs designed to help customers achieve their business goals with the platform.

In Summary:

ServiceNow is a powerful and versatile platform for automating workflows and managing services across the enterprise. It s particularly strong in IT Service Management, but it offers a broad range of capabilities for other departments as well. However, it s important to carefully consider the cost and complexity of the platform before making a decision. If you re looking to purchase the software, I highly recommend contacting their sales team for a tailored demo and pricing estimate.