Websites using Secutix

Okay, let s break down Secutix, focusing on the key aspects you ve requested: overview, revenue, alternatives, pricing, and customer care.

Secutix Overview

• What is it? Secutix (by Skidata) is a ticketing and audience relationship management (CRM) platform designed for venues, events, and organizations that sell tickets online and offline. It s a comprehensive solution that aims to handle everything from ticket sales and marketing to customer relationship management and operations.

• Key Features:

  • Ticketing: Online sales, box office sales, mobile ticketing, print-at-home, reserved seating, timed entry.
  • CRM: Customer database management, segmentation, email marketing, loyalty programs, reporting, analytics.
  • Access Control: Integration with access control systems (turnstiles, scanners) for entry management.
  • Reporting & Analytics: Sales reports, attendance statistics, customer behavior analysis.
  • Membership & Subscriptions: Management of memberships, season tickets, and subscriptions.
  • Point of Sale (POS): Integrated POS system for merchandise and food/beverage sales.
  • API & Integrations: Integration with other systems like payment gateways, accounting software, and marketing platforms.
  • White-Labeling: Ability to customize the platform with your own branding.

• Target Audience: Secutix is geared towards larger organizations with complex ticketing needs, such as:

  • Museums and cultural attractions
  • Sports venues (stadiums, arenas)
  • Performing arts centers
  • Theme parks
  • Festivals
  • Large-scale events

• Key Benefits (as advertised): Increased revenue, improved customer experience, streamlined operations, data-driven decision-making.

Revenue

• Private Company: Secutix is a subsidiary of Skidata AG, which in turn is part of the Kudelski Group (a publicly traded company). As a result, precise, standalone revenue figures for Secutix are not publicly released. It s folded into Skidata s and ultimately Kudelski s overall financial reporting. Therefore, it s impossible to provide an exact revenue number.

• General Impression: Given the size and types of clients Secutix serves, and the breadth of their platform, it s reasonable to assume they are a significant player in the ticketing solutions market and generate substantial revenue.

Alternatives

Here are some alternative ticketing and CRM platforms, categorized by scale and focus:

• Enterprise-Level (Similar Scope to Secutix):

  • Ticketmaster Archtics: A very robust, enterprise solution often used by major sports teams and large venues.
  • SeatGeek Enterprise (formerly TopTix SRO): Another comprehensive platform for large organizations.
  • accesso: A suite of solutions including ticketing, eCommerce, and guest experience technology, particularly strong in the attractions market.
  • Tessitura: A CRM-focused platform popular in the arts and culture sector.

• Mid-Range (Suitable for growing organizations):

  • accesso ShoWare: A more accessible solution from accesso, targeting venues with less complex needs than their flagship product.
  • AudienceView Professional: Ticketing and CRM aimed at performing arts and entertainment organizations.
  • Ticketsolve: Cloud-based ticketing and CRM.

• Smaller Venues/Events & DIY (Easier to use, often more affordable):

  • Eventbrite: Widely used for a variety of events, known for its ease of use.
  • Universe: Similar to Eventbrite, geared towards smaller to medium-sized events.
  • Ticketleap: Another option for smaller venues and events.
  • Brown Paper Tickets: A no-fee ticketing option (they charge the buyer).
  • Square Appointments: Can be used for timed entry and appointment-based ticketing.

• Open Source:

  • Odoo Events: All-in-one business platform with an events app that provides ticketing, CRM, and marketing capabilities.

When choosing an alternative, consider:

• Your organization s size and complexity: Do you need a full enterprise solution, or will a mid-range or simpler platform suffice?
• Your budget: Pricing varies significantly.
• Your specific needs: What features are most important to you (e.g., CRM, access control, reporting)?
• Ease of use: How easy is the platform to learn and use for your staff?
• Integration capabilities: Does it integrate with your existing systems?
• Customer support: What level of support is offered?

Pricing

• Not Publicly Available: Secutix does not publish its pricing online. They use a custom pricing model.

• Likely Factors Influencing Price:

  • Number of tickets sold per year: This is usually a primary driver.
  • Number of users: The number of staff members who will be using the system.
  • Features required: The specific modules and features you need (e.g., CRM, access control).
  • Level of support and training: The amount of support and training you require.
  • Contract length: Longer contracts may come with better pricing.

• Expected Pricing Structure: Secutix likely uses a combination of:

  • Upfront implementation fees: For setup, configuration, and training.
  • Annual license fees: For access to the platform.
  • Transaction fees: A fee charged per ticket sold (less common with enterprise systems).

To get accurate pricing, you will need to contact Secutix directly for a quote. Be prepared to provide details about your organization s ticketing volume, requirements, and budget.

Customer Care Details

• Contact Methods:
  • Website: The Secutix website is the main point of contact. Look for Contact Us or Support sections.
  • Phone: They likely have phone support, but you ll need to find the specific number on their website or through your account manager.
  • Email: They will have email support options for technical issues.
  • Account Manager: If you are a client, you ll be assigned an account manager.
• Support Levels: Enterprise-level systems like Secutix typically offer different tiers of support, with varying response times and levels of service. The level of support you receive will likely depend on the size of your organization and the terms of your contract.
• Training: Secutix usually offers training programs to help users learn the system.
• Online Resources: They may have a knowledge base, FAQs, or user forums.

How to Evaluate Customer Care:

• Response Time: How quickly do they respond to inquiries?
• Knowledge & Expertise: Are the support staff knowledgeable and able to resolve your issues effectively?
• Proactive Support: Do they offer proactive support and guidance?
• Documentation: Is the documentation clear, comprehensive, and up-to-date?
• Personalization: Do they provide personalized support tailored to your needs?
• Reviews: Check online reviews and forums to see what other customers are saying about their customer support.

Important Considerations Before Choosing Secutix (or any ticketing platform):

• Scalability: Can the platform handle your future growth?
• Security: Does the platform meet your security requirements? (Especially important for handling sensitive customer data).
• Compliance: Does it comply with relevant regulations (e.g., GDPR, PCI DSS)?
• User Experience: Is the platform easy to use for your staff and customers?
• Mobile Friendliness: Is the platform optimized for mobile devices?

To summarize, Secutix is a robust ticketing and CRM platform for large, complex organizations. While revenue and pricing details are not public, it s a significant player in the market. Consider your specific needs, budget, and desired level of support when evaluating Secutix and its alternatives. I strongly advise contacting Secutix directly to get a tailored quote and discuss your requirements.