Websites using Screeb

Okay, let s break down Screeb, covering its overview, revenue (though this is tricky to nail down precisely for a private company), alternatives, pricing, and customer care.

Screeb Overview

Screeb is a platform designed for customer feedback management and voice-of-the-customer (VoC) analysis. It helps businesses understand their customers needs, pain points, and preferences through surveys, feedback forms, and more. Key features of Screeb include:

• Survey Creation: Enables the design of customizable surveys with various question types (e.g., NPS, CSAT, multiple-choice, open-ended).
• Feedback Collection: Supports multiple channels for collecting feedback, including on-site widgets, in-app surveys, email, and SMS.
• Segmentation & Targeting: Allows businesses to target specific customer segments based on user behavior, demographics, or other criteria.
• Data Analysis & Reporting: Provides dashboards and reports to analyze collected feedback, identify trends, and track key metrics.
• Integrations: Integrates with other platforms, such as CRM systems, analytics tools, and marketing automation software.
• Real-time insights: Gathers feedback in real-time, allowing you to react quickly to customer feedback.
• AI powered analysis: Utilizes AI to analyze unstructured data and provide actionable insights.

Key Strengths of Screeb:

• User-Friendly Interface: Screeb is often praised for its intuitive platform that is easy to set up and use, even for non-technical users.
• Powerful Features: It offers robust features for feedback collection, analysis, and action taking.
• Customer Feedback Automation: The platform offers features to automate the collection and analysis of customer feedback.
• Flexibility: Screeb is versatile and can be used by various types of businesses across different industries.

Screeb Revenue

It s difficult to provide an exact revenue figure for Screeb as it s a privately held company, and they do not publicly disclose their revenue numbers. However, we can make some observations:

• Growth: Screeb has been growing steadily, adding features and acquiring more clients over time. This would indicate a trend of increased revenue.
• Funding: Screeb has secured multiple rounds of funding, suggesting investors see strong potential in the platform and anticipate financial growth.
• Customer Base: The platform serves a range of clients, including both SMBs and large enterprises. A diverse client base likely contributes to a healthy revenue stream.

Alternatives to Screeb

There are several other platforms that offer similar capabilities. Here are some of the most prominent alternatives:

• Qualtrics: A very powerful, enterprise-grade platform for experience management (XM) with extensive features, including surveys, feedback collection, and analytics. (A more complex and higher-cost option)
• SurveyMonkey: A popular tool for survey creation and data collection with an easy-to-use interface. (Primarily focused on surveys)
• Typeform: Known for its visually appealing, interactive forms and surveys. (Emphasis on a better user experience)
• Medallia: Another enterprise-level XM platform focused on customer experience management with in-depth analytics. (Similar to Qualtrics but often used in specific industries)
• UserVoice: A platform focused on gathering and acting upon product feedback. (More geared towards product teams)
• Delighted (by Qualtrics): Designed for easy NPS and customer satisfaction surveys with a focus on simplicity. (Simpler than Qualtrics)
• Hotjar: A tool focused on understanding user behavior on websites through heatmaps, session recordings, and feedback widgets. (More focused on website user behavior)
• Zendesk: Offers customer service and support tools but also includes survey capabilities, especially if you already use it for support.

Pricing

Screeb offers a subscription-based pricing model. While they don t publicly list their pricing, you can expect a tiered structure based on:

• Number of users/team members: Pricing often increases as you add team members who need access.
• Number of responses: Plans may be limited by the number of survey responses you can collect each month or year.
• Number of features: More advanced features, like custom integrations and advanced analytics, may be part of higher-tier plans.
• Support: Access to customer support may vary across different plans.

To get precise pricing, it s best to contact Screeb directly through their website and request a demo or quote.

Customer Care Details

Screeb typically offers several channels for customer support:

• Email: You can usually reach their support team via email for assistance.
• In-App Chat: Many platforms provide live chat support directly within the product.
• Help Center/Knowledge Base: Screeb should have a documentation library to help customers solve common issues on their own.
• Support Teams: Screeb should offer a customer success team, that can help you get the most value out of their solution.
• Onboarding and Training: Depending on the plan, Screeb may provide onboarding assistance and training to help users get started with the platform.

How to Access Customer Care:

1. Check the Website: The Contact Us or Support page on the Screeb website will be the best starting point to find specific support details.
2. Login to Your Account: If you re an existing customer, you ll likely find access to support resources within your user account.
3. Check the documentation: Before contacting the support team, you can look for an answer on their knowledge base.

In Summary

Screeb is a promising platform for customer feedback management, offering a user-friendly interface, robust features, and flexible capabilities. While they do not disclose their revenue, they appear to be experiencing growth. When choosing between Screeb and its alternatives, carefully assess your specific needs, budget, and the size of your organization to find the best fit. Always reach out to the company directly for the most up-to-date pricing and support details.