Websites using Salesfloor

Okay, let s break down Salesfloor, covering its overview, revenue information (where available), alternatives, pricing structure, and customer care details.

What is Salesfloor?

Salesfloor is a unified commerce platform designed to connect online and in-store shopping experiences. It empowers retail associates to engage with customers digitally, build relationships, and drive sales across channels. It bridges the gap between in-store expertise and the convenience of online shopping.

Key Features and Benefits:

• Clienteling: Retail associates can build personalized relationships with customers through targeted communication (email, text, video calls).
• Personalized Shopping Experiences: Associates can curate product recommendations, share style advice, and assist customers with online purchases, replicating the in-store experience online.
• Live Chat & Messaging: Enables real-time conversations between customers and store associates via a website or app.
• Product Recommendations & Catalogs: Allows associates to easily share product information, create wishlists, and send personalized recommendations.
• Order Management: Associates can assist customers with order tracking, returns, and exchanges.
• Performance Tracking & Analytics: Provides insights into associate performance, customer engagement, and sales attribution.
• Omnichannel Integration: Connects with existing e-commerce platforms, CRM systems, and other retail technologies.
• Appointment Scheduling: Allows customers to book appointments with associates for personalized consultations (in-store or virtual).
• Video Calling: Enables associates to provide virtual consultations and product demonstrations via video.

Who Uses Salesfloor?

Salesfloor is typically used by:

• Retail Chains: Companies with multiple brick-and-mortar stores looking to enhance their omnichannel strategy.
• Luxury Brands: Businesses that prioritize personalized customer service and high-touch interactions.
• Specialty Retailers: Stores with knowledgeable staff who can provide expert advice and guidance to customers.
• Brands that want to Increase Conversion: brands that see the value in clienteling

Revenue Information:

• Salesfloor is a privately held company, so specific revenue figures are not publicly available. However, industry reports and their press releases suggest they are a significant player in the retail technology space.

Alternatives to Salesfloor:

Here are some of the main competitors and alternatives to Salesfloor, each with its strengths and weaknesses:

• Hero (Hero.app): Focuses heavily on live video shopping and connecting online customers with in-store experts. A strong video-first approach.
• Endear: CRM for retail used for clienteling, email and SMS marketing, and customer data management.
• NuOrder: (Now part of Lightspeed) Primarily a B2B e-commerce platform with some features for connecting with retail buyers.
• Plobal Apps: Focuses on creating native mobile apps for e-commerce brands, which can include clienteling and personalized communication features.
• Bambuser: Live video shopping platform for retailers.
• Talkshoplive: Live streaming e-commerce platform for retailers.

Choosing an Alternative:

The best alternative depends on your specific needs and priorities:

• Video Focus: Hero, Bambuser, and Talkshoplive are strong choices if live video shopping is a core requirement.
• Mobile App Focus: Plobal Apps is suitable if you want a dedicated mobile app experience.
• B2B Focus: NuOrder might be relevant if you re primarily selling to other businesses.

Salesfloor Pricing:

Salesfloor s pricing is not publicly available. It is typically structured as a subscription-based model with costs that depend on:

• Number of Store Locations: The more stores you have, the higher the cost.
• Number of Users (Associates): Pricing may be per user or based on tiers of user numbers.
• Features and Modules: The specific features you need (e.g., appointment scheduling, video calling) will affect the price.
• Contract Length: Longer contracts might offer discounted rates.

To get accurate pricing, you will need to contact Salesfloor directly for a quote based on your specific requirements.

Salesfloor Customer Care and Support:

Salesfloor typically offers a range of customer support options:

• Dedicated Account Managers: Larger clients often receive dedicated account managers to assist with onboarding, training, and ongoing support.
• Online Knowledge Base/Help Center: A self-service resource with articles, FAQs, and tutorials.
• Email Support: A standard channel for submitting support requests.
• Phone Support: May be available, especially for critical issues.
• Training and Onboarding: Salesfloor usually provides training programs to help associates and administrators learn how to use the platform effectively.
• Implementation Services: Assistance with integrating Salesfloor with your existing systems.

How to Contact Salesfloor Customer Support:

The best way to reach Salesfloor customer support is through their website. Look for a Contact Us or Support link, which should lead you to a form or contact information.

In summary: Salesfloor is a powerful omnichannel platform that connects online and in-store shopping experiences. Pricing is customized, so contact them directly. Consider alternatives based on your specific needs, particularly regarding video shopping and mobile app features.