Websites using Reviewtrackers

Okay, let s break down ReviewTrackers, covering its overview, revenue, alternatives, pricing, and customer care.

ReviewTrackers: Overview

• What it is: ReviewTrackers is a SaaS (Software as a Service) platform focused on online reputation management and customer feedback management. It helps businesses monitor, manage, and analyze online reviews from various sources across the web.
• Key Features:
  • Review Monitoring: Aggregates reviews from hundreds of sites (Google, Yelp, Facebook, industry-specific sites, etc.) into a central dashboard.
  • Review Response: Enables businesses to respond directly to reviews from within the platform (depending on the source s API).
  • Review Generation: Tools to solicit reviews from customers (email, SMS, etc.).
  • Customer Surveys: Allows creating and sending out surveys to gather more structured feedback.
  • Review Analytics & Reporting: Provides insights into review sentiment, trends, and customer experience.
  • Social Listening: Monitors social media mentions.
  • Competitor Analysis: Tracks competitor reviews and performance.
  • User Management: Role-based access control for managing team members.
  • Integrations: Integrates with other business tools like CRM systems, marketing automation platforms, and help desks.
• Target Audience: Businesses of all sizes, but often focuses on multi-location businesses, franchises, and enterprise-level organizations. Industries include:
  • Retail
  • Healthcare
  • Hospitality
  • Automotive
  • Financial Services
  • Real Estate

Revenue:

ReviewTrackers is a privately held company, so their exact revenue figures are not publicly available. However, industry estimates suggest that they are a significant player in the online reputation management space, likely generating tens of millions of dollars in annual revenue.

Alternatives:

The online reputation management space is competitive. Here are some alternatives to ReviewTrackers, categorized by focus and scale:

• Comprehensive Platforms (similar feature set):

  • Podium: A major competitor known for its strong focus on messaging and customer interaction. Often cited as more expensive.
  • Birdeye: Similar to ReviewTrackers and Podium in scope.
  • Reputation: (Formerly Reputation.com) An enterprise-grade platform with a broad range of features, including review management, social listening, and competitive intelligence. Typically more expensive and complex.
  • Yext: Primarily focused on local SEO and business listings management, but also includes review monitoring and generation features.
  • Chatmeter: Another strong competitor offering review management, social listening, and local SEO tools.

• More Focused/Budget-Friendly Options:

  • GatherUp: A strong platform for review generation and monitoring, often favored by smaller businesses.
  • Grade.us: Another good option for review generation and management, with a focus on simplicity.
  • Trustpilot: Primarily a review platform itself, but offers tools for businesses to manage their presence and solicit reviews.

• Free or Low-Cost Options (Basic Functionality):

  • Google My Business: Essential for local businesses; allows you to claim and manage your Google listing, respond to reviews, and post updates. (Free, but limited)
  • Yelp for Business: Manage your Yelp listing and respond to reviews. (Free, but limited)

Pricing:

ReviewTrackers pricing is not publicly available. It is typically quote-based and depends on several factors:

• Number of locations: The more locations you need to monitor, the higher the price.
• Number of reviews tracked per location: Some plans have limits on the number of reviews tracked.
• Features included: Different tiers offer different features (e.g., advanced analytics, survey tools, integrations).
• Contract length: Annual contracts may offer a discount compared to monthly contracts.

To get an accurate price, you need to contact ReviewTrackers directly for a quote.

Based on industry knowledge and competitor pricing, expect:

• Entry-level plans: Could start around $50-100/month per location for basic monitoring and response features, with limited review tracking.
• Mid-tier plans: More likely in the $200-$400/month per location range, with more features and higher review tracking limits.
• Enterprise plans: Can easily exceed $500+/month per location for comprehensive features and dedicated support.

Important Note: Always confirm the pricing model (per location, per user, etc.) and any setup fees or hidden costs before committing.

Customer Care Details:

• Support Channels:
  • Email Support: Generally available.
  • Phone Support: Typically offered for higher-tier plans or during onboarding.
  • Live Chat: May be available.
  • Help Center/Knowledge Base: ReviewTrackers should have a comprehensive knowledge base with articles, FAQs, and tutorials.
  • Dedicated Account Manager: Often provided for enterprise-level clients.
• Customer Service Reputation:
  • ReviewTrackers generally receives positive reviews for its customer service. However, as with any company, experiences can vary. Some users have reported issues with responsiveness or difficulty resolving specific problems.
  • Check online reviews on sites like G2, Capterra, and TrustRadius to get a broader perspective on customer service experiences. Pay attention to recent reviews.

Key Takeaways & Recommendations:

• ReviewTrackers is a robust platform for online reputation management, particularly well-suited for multi-location businesses.
• Get a custom quote to understand the specific pricing for your needs.
• Carefully evaluate the features offered in each plan to ensure they align with your requirements.
• Compare ReviewTrackers with alternatives like Podium and Birdeye to determine the best fit for your business.
• Check recent customer reviews to get an up-to-date view of their customer service quality.
• Consider your budget and the scale of your operation. If you re a small business with limited resources, simpler and more affordable options like GatherUp or Grade.us might be more suitable.

I hope this comprehensive overview is helpful! Let me know if you have any other questions.