Websites using Reviewpro

Okay, let s break down ReviewPro, covering its overview, revenue, alternatives, pricing, and customer care.

What is ReviewPro?

ReviewPro (now part of Shiji Group and often referred to as Shiji ReviewPro) is a SaaS (Software as a Service) company focused on providing online reputation management (ORM) and guest experience improvement solutions for the hospitality industry. Their platform aggregates and analyzes online reviews, guest feedback, and social media mentions to provide hotels and other hospitality businesses with actionable insights.

Key Features and Functionality:

• Online Reputation Monitoring: Collects and analyzes reviews from hundreds of online sources (OTAs like Booking.com and Expedia, review sites like TripAdvisor and Google, and social media).
• Sentiment Analysis: Uses natural language processing (NLP) to understand the sentiment (positive, negative, neutral) expressed in guest feedback. This helps identify specific areas of strength and weakness.
• Guest Satisfaction Surveys: Allows hotels to create and distribute their own surveys to gather direct feedback from guests during and after their stay.
• Competitive Benchmarking: Enables hotels to compare their online reputation and performance against competitors.
• Actionable Insights & Reporting: Provides dashboards, reports, and alerts to help hotels prioritize areas for improvement and track progress over time. Often includes suggestions for operational changes.
• Case Management: Allows teams to track and manage guest feedback from all channels in one location.

Revenue:

ReviewPro, being a part of the Shiji Group, doesn t publicly disclose its exact revenue figures as a separate entity. Shiji Group is a large technology provider to the hospitality, food service, retail, and entertainment industries. Revenue figures for Shiji group as a whole can be located on financial news sites.

Alternatives:

The ORM and guest experience management space is competitive. Here are some leading alternatives to ReviewPro:

• Medallia: A broader customer experience management (CXM) platform that caters to various industries, including hospitality. Offers robust analytics and personalization capabilities.
• Qualtrics: Another enterprise-level CXM platform known for its survey capabilities, analytics, and integration options.
• TrustYou: A direct competitor to ReviewPro, focusing specifically on the hospitality industry. Offers similar features for reputation management, survey management, and guest feedback analysis.
• Reputation.com: Provides solutions for a wide range of industries, including hospitality. Focuses on brand reputation and online presence management.
• Birdeye: Caters to smaller businesses, including hotels, and offers a user-friendly platform for managing reviews, surveys, and customer communication.
• Revinate: Focuses on direct guest communication and marketing automation, in addition to reputation management.
• Clarabridge (Now part of Qualtrics): Focuses on text and sentiment analytics.
• ForSight: (Now part of Fuel) Offers reputation management and digital marketing solutions specific to hospitality.

Factors to consider when choosing an alternative:

• Scale and Complexity: Large hotel chains with complex needs might prefer Medallia or Qualtrics. Smaller hotels may find Birdeye or TrustYou more suitable.
• Specific Features: Consider which features are most important to your business (e.g., advanced analytics, survey customization, social media monitoring).
• Integration: Ensure the platform integrates with your existing PMS (Property Management System) and other hospitality software.
• Budget: Pricing varies considerably.

Pricing:

ReviewPro s pricing is not publicly available. Like many SaaS platforms, they use a customized pricing model based on:

• Number of properties/rooms: The more rooms/properties you manage, the higher the cost.
• Features: The more modules and features you select, the higher the price.
• Contract length: Longer-term contracts may offer discounted rates.
• Support level: Premium support packages typically cost more.

To get an accurate quote, you ll need to contact ReviewPro directly and provide details about your specific needs. It s crucial to compare quotes from multiple vendors to ensure you re getting the best value. Expect pricing to be on a subscription basis (monthly or annual).

Customer Care Details:

As part of Shiji Group, ReviewPro benefits from a more extensive customer support network. Here s what to expect:

• Dedicated Account Managers: Larger clients are typically assigned a dedicated account manager who serves as the main point of contact.
• Online Support Portal/Knowledge Base: A comprehensive collection of articles, FAQs, and tutorials to help users troubleshoot issues and learn how to use the platform.
• Email and Phone Support: Access to support staff via email and phone during business hours (may vary by region).
• Training and Onboarding: ReviewPro typically provides training and onboarding services to help new customers get up to speed.
• Response Times: Response times can vary depending on the support plan and the complexity of the issue.

How to Find Customer Care Information:

1. ReviewPro Website: Look for a Contact Us, Support, or Help section on the ReviewPro website.
2. Shiji Group Website: Given ReviewPro s integration with Shiji, you may also find relevant contact information on the Shiji Group website.
3. During the Sales Process: Ask about customer support options and service level agreements (SLAs) during the sales process.

In summary:

ReviewPro (Shiji ReviewPro) is a well-established player in the hospitality ORM and guest experience space. They offer a comprehensive platform with a wide range of features. While their pricing is not transparent, they have a support structure in place. Carefully evaluate your needs and compare ReviewPro with other alternatives to make the best choice for your business.