Websites using Returnly

Okay, let s break down Returnly, covering its overview, revenue (estimates), alternatives, pricing, and customer care.

Returnly Overview

Returnly (now part of Afterpay) is a returns management platform designed to help e-commerce businesses streamline and improve their returns process. The core concept is to offer Instant Returns, allowing customers to immediately repurchase a new item before they ship back the original one. This aims to boost customer satisfaction, increase repurchase rates, and reduce the negative impact of returns on revenue.

• Key Features:

  • Instant Returns: Customers receive credit/refund immediately upon initiating a return, allowing them to purchase a replacement item right away.
  • Automated Returns Processing: Handles return requests, shipping label generation, and return tracking automatically.
  • Branded Returns Portal: Allows customers to initiate returns through a branded portal, providing a seamless experience.
  • Returns Analytics: Provides data and insights into return reasons, trends, and costs, helping businesses identify areas for improvement.
  • Exchange Management: Facilitates easy exchanges, allowing customers to swap items for different sizes, colors, or styles.
  • Integration: Integrates with popular e-commerce platforms (Shopify, BigCommerce, Magento, etc.) and other tools.
  • Returns Bar: A front-end widget that shows customers the return policy right on the product page.
  • Green Returns: Options to donate or keep returned items to reduce environmental impact.

• Value Proposition:

  • Improved customer experience (faster refunds/exchanges).
  • Increased repurchase rates and customer loyalty.
  • Reduced return processing costs.
  • Data-driven insights for optimizing return policies and product quality.

Revenue (Estimates)

• As Returnly is now owned by Afterpay, it is hard to find independent revenue figures. Before the acquisition, estimates placed their revenue in the tens of millions annually. Their revenue is now folded into Afterpay s overall performance.

Alternatives to Returnly

The returns management space is competitive. Here are some popular alternatives to Returnly, categorized for clarity:

• Comprehensive Returns Management Platforms:

  • Happy Returns (by PayPal): Offers box-free returns to physical locations (Return Bars) and integrates with PayPal. A strong competitor, especially in the physical return space.
  • Narvar: Provides a comprehensive post-purchase experience platform, including returns, order tracking, and customer communication. More enterprise-focused.
  • Loop Returns: Another popular and well-regarded returns management platform, known for its focus on exchanges and store credit.
  • AfterShip Returns Center: A comprehensive solution integrated with AfterShip s tracking capabilities.
  • ReturnLogic: Focuses on returns analytics and automation to reduce costs and improve efficiency.

• E-commerce Platform Specific Apps (e.g., Shopify Apps):

  • Several apps in the Shopify App Store (and similar marketplaces for other platforms) offer returns management features. Examples include:
    • Returnly (Shopify App) - Of course, they have a Shopify app.
    • Return Magic
    • Return Prime

• Basic Returns Tools (Often Included in E-commerce Platforms):

  • Shopify s built-in returns functionality (while limited)
  • BigCommerce s returns features

Choosing an Alternative: The best alternative depends on the specific needs and scale of your business. Consider factors like:

• Volume of returns: High-volume businesses need robust automation.
• Budget: Pricing varies significantly.
• Integration requirements: Ensure compatibility with your e-commerce platform and other tools.
• Desired level of customization: Some platforms offer more customization options than others.
• Focus on exchanges vs. refunds: If you prioritize exchanges, look for a platform with strong exchange management features.
• Need for physical return locations: Happy Returns excels here.

Pricing

• Returnly used to offer tiered pricing plans based on the number of returns processed per month. However, now that they are part of Afterpay, pricing is not readily available. You will need to contact their sales team for a custom quote. Factors influencing price include:

  • Volume of returns
  • Number of users
  • Specific features required.

• Important Considerations:

  • Be sure to inquire about setup fees, transaction fees, and any other hidden costs.
  • Understand the pricing structure and how it scales as your business grows.

Customer Care Details

• As Returnly is now part of Afterpay, customer care is likely handled through Afterpay s support channels.

• How to Find Customer Support:

  • Afterpay Website: Start by visiting the Afterpay website. Look for a Help Center, Support, or Contact Us section.
  • Knowledge Base: Check the knowledge base for answers to common questions.
  • Contact Forms: Many companies provide contact forms for specific issues.
  • Email Support: Search for an email address for customer support.
  • Phone Support: See if a phone number is available for immediate assistance.
  • Social Media: Some companies offer customer support through social media channels like Twitter or Facebook.

• Key Aspects of Customer Care:

  • Responsiveness: How quickly do they respond to inquiries?
  • Helpfulness: Are they able to resolve issues effectively?
  • Accessibility: Are they easy to reach through multiple channels?
  • Documentation: Is there a comprehensive knowledge base available?

I hope this comprehensive overview is helpful! Let me know if you have any other questions.