Websites using ResDiary

Okay, let s break down ResDiary, covering its overview, revenue, alternatives, pricing, and customer care.

ResDiary: Overview

ResDiary is a cloud-based restaurant reservation and table management system designed to streamline operations, improve customer experience, and boost revenue for restaurants of all sizes. It s a software-as-a-service (SaaS) platform.

Key Features:

• Online Reservations: Allows customers to book tables directly through the restaurant s website, social media, or ResDiary s booking portal.
• Table Management: Provides a visual representation of the restaurant layout, enabling staff to efficiently allocate tables, manage waitlists, and optimize seating.
• Customer Relationship Management (CRM): Gathers customer data, including booking history, preferences, and contact information, to personalize service and marketing efforts.
• Reporting & Analytics: Offers detailed reports on key performance indicators (KPIs) like table turnover, booking trends, and customer behavior, helping restaurants make data-driven decisions.
• Point of Sale (POS) Integration: Integrates with various POS systems for seamless data synchronization and streamlined billing.
• Marketing Tools: Enables restaurants to create and manage email marketing campaigns, promotions, and loyalty programs.
• Automated Confirmation & Reminders: Sends automated confirmations and reminders to customers, reducing no-shows.
• Waitlist Management: Digital waitlist, SMS notifications, and estimated wait times.

Target Audience:

• Restaurants (fine dining, casual dining, cafes, bars)
• Hotels with restaurants
• Groups of restaurants

Revenue:

ResDiary is part of Accor Group since 2018. Accor does not separate the revenue specifically generated by ResDiary, but rather include it in their Management & Franchise revenue stream. It is estimated, given the size of the business, that ResDiary generates tens of millions of US dollars in revenue annually.

Pricing:

ResDiary uses a subscription-based pricing model. The specific pricing structure varies depending on the restaurant s size, needs, and the features required. Usually based on monthly subscription cost + variable fees for bookings.

Generally expect the pricing to be structured as follows:

• Subscription Fee: A monthly or annual fee based on the number of covers (seats) the restaurant has.
• Booking Fees: May charge a small fee per online booking made through ResDiary s platform.
• Add-on Features: Additional features, such as advanced marketing tools or POS integrations, may incur extra charges.

It s crucial to contact ResDiary directly for a custom quote tailored to your restaurant s specific requirements.

Alternatives to ResDiary:

There are many reservation and table management systems available. Here s a list of some notable alternatives, categorized for clarity:

• Major Competitors:

  • OpenTable: One of the largest and most well-known reservation platforms.
  • Tock: Popular for high-end restaurants and experiences, offering prepaid reservations and events.
  • SevenRooms: Focuses on CRM and personalized guest experiences.

• Other Solid Options:

  • Resy: Owned by American Express, often integrated with their cardmember benefits.
  • eatOS: All-in-one restaurant management system with POS, online ordering, and reservations.
  • Lightspeed Restaurant: Well-regarded POS system with integrated reservation capabilities.
  • Toast: (Primarily a POS, but offers reservation features)
  • Tablein: Focuses on simplicity and affordability, especially for smaller restaurants.
  • Yelp Reservations (Now SeatMe): Integrates with Yelp s vast user base.
  • Carbonara App: Free basic reservation system with paid upgrades

• Smaller/Niche Options:

  • Many smaller, region-specific reservation systems exist. Search for options specific to your country or area.

When choosing an alternative, consider:

• Your Restaurant Size: Some systems are better suited for large chains, while others are ideal for smaller, independent restaurants.
• Your Budget: Pricing varies significantly.
• Integration Needs: How well does the system integrate with your existing POS, accounting software, and other tools?
• Features: What specific features are most important to you (e.g., CRM, marketing tools, waitlist management)?

Customer Care Details:

• Website: The primary source of information is often the ResDiary website. Look for Contact Us or Support sections.
• Support Tickets: ResDiary usually offers a ticketing system where users can submit support requests online.
• Email Support: They will have a dedicated email address for support inquiries.
• Phone Support: Depending on the subscription plan, phone support may be available.
• Knowledge Base/Help Center: ResDiary will offer a self-service knowledge base or help center with articles, FAQs, and tutorials.
• Training: ResDiary will provide training on how to use the platform, especially during the initial setup.
• Account Management: For larger accounts, ResDiary may assign a dedicated account manager to provide ongoing support and guidance.

How to Contact ResDiary Support:

1. Visit the ResDiary Website: Start by going to the official ResDiary website.
2. Look for Contact, Support, or Help : Find the link that leads to their customer support resources.
3. Explore the Options: You ll typically find options for:
   • Submitting a Support Ticket: This is often the preferred method.
   • Finding Email Addresses: Look for an email address like support@resdiary.com or help@resdiary.com.
   • Finding Phone Numbers: If phone support is available, the number will be listed.
   • Searching the Knowledge Base: Try searching for answers to your questions in their help articles.

Important Considerations:

• Read Reviews: Check online reviews of ResDiary and its alternatives on sites like G2, Capterra, and TrustRadius to get insights from other users.
• Request a Demo: Before committing to a subscription, request a demo of the software to see how it works and whether it meets your needs.
• Check Integrations: Ensure that ResDiary integrates with your existing systems, especially your POS system.

By carefully evaluating your restaurant s needs and comparing ResDiary with its alternatives, you can choose the reservation system that best suits your business.