Websites using Redhelper

Okay, let s break down RedHelper, focusing on its overview, revenue information (where available), alternatives, pricing structure, and customer care details.

RedHelper: Overview

RedHelper is a live chat and customer communication platform designed for businesses to interact with website visitors and customers in real-time. It helps businesses provide instant support, answer questions, guide users through the sales funnel, and improve overall customer experience. It offers features like:

• Live Chat: Real-time text-based communication with website visitors.
• Chatbots: Automation to handle common inquiries and qualify leads.
• CRM Integration: Connects with popular CRM systems (like Salesforce, amoCRM) to consolidate customer data.
• Analytics: Provides data on chat performance, agent activity, and customer behavior.
• Mobile Apps: Allows agents to manage chats on the go.
• Offline Messaging: Captures messages when agents are unavailable.
• Proactive Chat: Triggers chat invitations based on visitor behavior (e.g., time on page, pages visited).
• Customization: Allows branding and customization of the chat widget.

Revenue Information

• Private Company: RedHelper is a privately held company. This means their financial information, including specific revenue figures, is generally not publicly available.
• Indicators: Without explicit revenue numbers, we can look at indicators like:
  • Company Size: Estimates often place the company size in the small to medium range (e.g., 10-50 employees).
  • Market Position: It s positioned as a competitive player in the live chat software market, which is a growing sector.
  • Growth: Analyzing media sources and mentions can give insight to the health and growth of the company.
• Estimates: It s very difficult to provide an accurate revenue estimate without official data.

Alternatives to RedHelper

The live chat and customer communication software market is quite crowded. Here are some popular alternatives to consider, categorized by their focus:

• Broader Platforms (More Features):

  • Zendesk: A comprehensive customer service platform with live chat, ticketing, knowledge base, and more. It s a strong competitor and a larger player.
  • Salesforce Service Cloud: A robust CRM-integrated customer service solution.
  • Zoho Desk: Another CRM-integrated option offering a wide range of features.
  • HubSpot Service Hub: Part of the HubSpot CRM suite, focuses on inbound marketing and customer service.

• Live Chat Specialists:

  • Intercom: A popular choice for customer communication, marketing, and support.
  • LiveChat: A well-known and widely used live chat platform.
  • Tidio: Combines live chat with chatbots and email marketing features.
  • Olark: A simple and easy-to-use live chat solution.
  • Crisp: A customer messaging platform that unifies live chat, email, and chatbot functionalities.

• Budget-Friendly Options:

  • Tawk.to: A completely free live chat solution (with optional paid add-ons).
  • Smartsupp: A live chat platform that also includes video recordings of user sessions.

Factors to Consider When Choosing an Alternative:

• Budget: How much can you afford to spend on a monthly or annual basis?
• Features: What specific features do you need (e.g., CRM integration, chatbots, advanced analytics)?
• Ease of Use: How easy is the platform to set up and use for both agents and customers?
• Scalability: Can the platform grow with your business needs?
• Integration: Does it integrate with your existing tools and systems?
• Customer Support: How responsive and helpful is the vendor s customer support team?

Pricing

• Subscription-Based: RedHelper typically uses a subscription-based pricing model. This means you pay a recurring fee (monthly or annually) based on factors like:
  • Number of Agents: The more agents using the platform, the higher the cost.
  • Features: More advanced features (e.g., CRM integration, advanced analytics) often come with higher-priced plans.
  • Chat Volume: Some plans might have limits on the number of chats per month.
• Specific Plans: To get the exact pricing for RedHelper, you ll need to visit their official website (redhelper.ru).
• Trial: Many live chat platforms offer a free trial period so you can test the software before committing to a paid plan.

Customer Care Details

• Website: The primary source of information and support is their official website (redhelper.ru).
• Contact Form: Typically a contact form will be available on the website for submitting inquiries.
• Email: Look for a support email address (e.g., support@redhelper.ru) on their contact page.
• Knowledge Base/Help Center: Many platforms have a knowledge base or help center with articles and FAQs to help users troubleshoot issues and learn how to use the software.
• Live Chat (Ironically): Sometimes, you can use live chat on their website to get immediate assistance from their support team.
• Social Media: Check if they are active on social media platforms (e.g., LinkedIn) as a potential channel for communication.
• Phone Support: Some plans may include phone support, but this is less common for smaller platforms.
• Response Time: Response times can vary, but most companies aim to respond to inquiries within 24-48 hours.

In summary: RedHelper is a live chat platform that can help businesses connect with customers in real-time. When choosing a platform, consider your budget, specific feature needs, ease of use, and scalability. Check RedHelper s website for specific pricing and customer support details.