Websites using Recurly

Okay, let s break down Recurly, covering its overview, revenue information (where available), alternatives, pricing, and customer care details.

Recurly: Overview

• What it is: Recurly is a subscription management and billing platform designed for businesses of all sizes that operate on a recurring revenue model. It provides a suite of tools to automate and manage subscriptions, billing cycles, payments, and customer retention.
• Core Functionality:
  • Subscription Management: Handles subscription creation, modification, and cancellation. Supports various subscription models (fixed, tiered, usage-based).
  • Recurring Billing: Automates invoice generation, payment processing, and dunning management (recovering failed payments).
  • Payment Gateway Integrations: Connects to various payment gateways (e.g., Stripe, Braintree, Adyen) to process payments globally.
  • Analytics and Reporting: Provides insights into subscription performance, revenue trends, customer lifetime value (CLTV), and churn.
  • Dunning Management: Automates the process of recovering failed payments, reducing involuntary churn.
  • Revenue Recognition: Helps businesses comply with revenue recognition standards (e.g., ASC 606).
  • Customer Portal: Allows customers to manage their subscriptions, update payment information, and view billing history.
  • Tax Management: Automates sales tax calculation and compliance.
  • Integrations: Integrates with CRM (e.g., Salesforce, HubSpot), accounting software (e.g., NetSuite, QuickBooks), and other business systems.
• Target Audience: Businesses with recurring revenue models, including:
  • Software-as-a-Service (SaaS) companies
  • Subscription box services
  • Membership organizations
  • Digital content providers
  • Media companies
  • E-commerce businesses with subscription options

Revenue Information

Recurly is a private company, so precise revenue figures aren t publicly available. However, based on industry analysis and estimates, Recurly is considered a significant player in the subscription management market. They ve likely raised significant funding, indicating substantial growth and market presence.

Alternatives to Recurly

The subscription management market is competitive. Here are some popular alternatives to Recurly, categorized by scale and feature set:

• For Mid-Sized to Enterprise Businesses:

  • Chargebee: A well-regarded alternative with a strong feature set, including advanced subscription logic, revenue recognition, and reporting. Often considered a close competitor to Recurly.
  • Zuora: A robust platform designed for enterprise-level businesses with complex subscription needs. Highly configurable and scalable.
  • Braintree: A PayPal service that provides payment processing and subscription management tools. Integrates tightly with the PayPal ecosystem.
  • Stripe Billing: A subscription management solution built on top of the Stripe payment processing platform. Good for businesses that already use Stripe.

• For Small to Medium-Sized Businesses:

  • SubscriptionFlow: Provides billing and subscription management functionality to businesses of all sizes. It is best known for its robust integration capabilities.
  • Zoho Subscriptions: Part of the Zoho suite, offering subscription management alongside CRM, accounting, and other business applications. A good option for Zoho users.
  • Pabbly Subscription Billing: A user-friendly platform with affordable pricing, suitable for startups and small businesses.
  • MoonClerk: Simple and easy to use and setup; great for solopreneurs and small businesses.

• Payment-focused Alternatives:

  • Stripe: (While Stripe Billing is a direct competitor, Stripe s core payment processing capabilities can be used to build a custom subscription system).
  • Authorize.net: Another established payment gateway that can be used for recurring billing (requires more custom development).

Factors to Consider When Choosing an Alternative:

• Business Size and Complexity: Enterprise solutions like Zuora can be overkill for small businesses.
• Pricing: Subscription management platforms have different pricing models (transaction-based, flat fee, usage-based).
• Payment Gateway Compatibility: Ensure the platform integrates with your preferred payment gateways.
• Features: Evaluate the features you need (e.g., dunning management, revenue recognition, reporting).
• Integrations: Check if the platform integrates with your existing CRM, accounting, and other business systems.
• Ease of Use: Consider the user interface and ease of setup and configuration.

Pricing

Recurly uses a subscription-based pricing model. While they don t publish exact pricing tiers on their website, their pricing is based on:

• Number of Subscribers: The more subscribers you have, the higher the price.
• Features: Different tiers offer different sets of features (e.g., advanced analytics, revenue recognition).
• Billing Volume: Some plans may factor in the total amount of revenue processed through the platform.

Important Considerations About Recurly Pricing:

• Custom Pricing: Recurly often provides custom pricing based on the specific needs of the business. You ll likely need to contact them for a quote.
• Hidden Fees: Be sure to ask about any potential hidden fees (e.g., setup fees, overage charges).
• Contract Length: Subscription management platforms often require a contract (e.g., annual contract).

To get accurate pricing, it s best to contact Recurly directly and discuss your specific requirements.

Customer Care Details

Recurly emphasizes customer support and provides various channels for assistance:

• Documentation: They have a comprehensive knowledge base with articles, guides, and tutorials.
• Email Support: You can contact their support team via email.
• Phone Support: They typically offer phone support for higher-tier plans.
• Live Chat: Live chat support may be available during business hours.
• Onboarding and Training: They often provide onboarding and training to help new customers get started.
• Account Management: Dedicated account managers are often assigned to larger customers.
• Community Forum: A place for users to ask questions and share tips.

Reputation for Customer Support:

• Recurly generally has a good reputation for customer support. Many users praise their responsiveness and helpfulness.
• However, like any company, some users have reported occasional delays or issues with support.

To assess the quality of Recurly s customer care, consider:

• Reading online reviews: Check reviews on sites like G2, Capterra, and TrustRadius.
• Contacting their support team: Ask them some questions to gauge their responsiveness and knowledge.
• Checking their documentation: Assess the quality and completeness of their documentation.

In summary, Recurly is a solid subscription management platform with a comprehensive feature set and a focus on customer support. However, it s important to carefully evaluate your specific needs and compare Recurly to its alternatives to find the best fit for your business. Don t forget to get a custom quote from Recurly to understand their pricing.