Websites using Questback

Okay, let s break down Questback, covering its overview, revenue (where possible), alternatives, pricing, and customer care.

Questback Overview

Questback is a software company specializing in experience management (XM) solutions. Their platform helps organizations collect, analyze, and act on feedback from employees, customers, and other stakeholders. They offer a range of products and services designed to improve:

• Employee Engagement: Collecting feedback on employee satisfaction, performance, and organizational culture.
• Customer Experience (CX): Gathering insights into customer journeys, product usage, and service interactions.
• Market Research: Conducting surveys and analyzing market trends.

Key Features and Functionality:

• Survey Design: A user-friendly survey builder with a variety of question types, branching logic, and customization options.
• Data Collection: Distributing surveys via email, web links, mobile apps, and integrated channels.
• Reporting and Analytics: Real-time dashboards, data visualization, text analytics, and advanced reporting capabilities.
• Action Management: Tools to identify areas for improvement, assign tasks, and track progress on action plans based on feedback.
• Integration: Integration with CRM, HRIS, and other business systems.
• Mobile-First Design: Designed to work seamlessly on smartphones and tablets.
• Security: Focus on data security with GDPR compliance.
• Real-Time Feedback Quick identification of negative trends.
• Automated Workflow Automatically deliver insights to relevant stakeholders.

Target Audience:

Questback targets medium to large enterprises across various industries, including:

• Retail
• Healthcare
• Financial Services
• Technology
• Manufacturing

Revenue (Estimates and Challenges):

• Private Company: Questback is a privately held company. As such, they do not publicly disclose their revenue figures.
• Estimated Range: It s difficult to provide a precise estimate. However, based on its market position, size of operations, and industry benchmarks, annual revenue likely falls within the tens of millions of dollars range.
• Factors Affecting Revenue: Revenue is driven by factors like:
  • Subscription sales (SaaS model)
  • Number of clients
  • Size of client organizations
  • Additional services (consulting, training)
  • Market competition
  • Economic conditions

Alternatives to Questback:

The XM and survey platform market is competitive. Here are some prominent alternatives, categorized for easier understanding:

• Major XM Platforms:
  • Qualtrics: The leading player in the XM space, offering comprehensive solutions for CX, EX, and research. Often considered the most robust (and typically most expensive) option.
  • Medallia: Another major player focused on CX and employee experience. Strong analytics and action management capabilities.
  • SurveyMonkey Enterprise: A more accessible and widely known option, particularly for general survey needs.
  • InMoment: Focuses on integrated CX and EX, with robust analytics and AI capabilities.
• Employee Engagement Focused Platforms:
  • Culture Amp: Specifically designed for employee engagement surveys, feedback, and performance management.
  • Peakon (now Workday Peakon Employee Voice): Focuses on continuous listening and providing real-time insights into employee sentiment. (Now part of Workday).
  • Glint (now LinkedIn Glint): Another employee engagement platform offering pulse surveys, feedback, and analytics. (Now part of LinkedIn).
  • Officevibe: Provides a simple way to measure employee engagement and collect regular feedback.
• General Survey Platforms (often more affordable):
  • Typeform: Known for its visually appealing and conversational survey format.
  • Google Forms: Free and easy-to-use, but limited in features.
  • Zoho Survey: Part of the Zoho suite of business applications, offering a range of features at a competitive price.
• Niche or Specialized Platforms:
  • There are many specialized platforms focused on specific industries or types of feedback (e.g., patient experience in healthcare). These are too numerous to list exhaustively.

Key Considerations When Choosing an Alternative:

• Specific Needs: What are your primary goals? CX? EX? Market research? Choose a platform that aligns with your focus.
• Budget: Pricing varies significantly. Consider the total cost of ownership, including subscription fees, implementation costs, and training.
• Features and Functionality: Evaluate the features you need, such as survey design, reporting, analytics, integration, and action management.
• Ease of Use: Choose a platform that is easy to learn and use for both administrators and respondents.
• Scalability: Can the platform scale to meet your growing needs?
• Integration: Does the platform integrate with your existing business systems?
• Security and Compliance: Ensure the platform meets your security and compliance requirements.

Pricing:

• Subscription-Based: Questback operates on a subscription-based (SaaS) model.
• Custom Pricing: Pricing is generally not publicly available and is tailored to the specific needs of each customer. It depends on:
  • Number of users
  • Number of surveys
  • Features required
  • Level of support
• Request a Quote: The best way to get accurate pricing is to contact Questback directly and request a quote based on your specific requirements.

Customer Care:

• Support Channels: Questback typically offers customer support through various channels:
  • Email: For general inquiries and support requests.
  • Phone: For more urgent issues or personalized assistance.
  • Online Knowledge Base/Help Center: Self-service resources with articles, FAQs, and tutorials.
  • Training Programs: Training sessions to help users get the most out of the platform.
  • Dedicated Account Managers: For larger enterprise clients, a dedicated account manager may be assigned to provide personalized support and guidance.
• Service Level Agreements (SLAs): Enterprise customers often have SLAs that guarantee certain levels of support response times and uptime.
• Customer Reviews: Check online reviews (e.g., on G2, Capterra) to get insights into the quality of Questback s customer support. Keep in mind that reviews can be subjective.

In summary: Questback is a solid player in the experience management market, offering a range of solutions for gathering and acting on feedback. However, the market is competitive, and organizations should carefully evaluate their needs and compare Questback to alternatives like Qualtrics, Medallia, and others to find the best fit. The best way to get accurate pricing and understand the platform s capabilities is to contact Questback directly for a demo and custom quote.