Websites using Quandoo

Okay, let s break down Quandoo, covering its overview, revenue information (where available), alternatives, pricing model, and customer care details.

Quandoo Overview

• What it is: Quandoo is an online restaurant reservation platform. It allows users to discover and book tables at restaurants in various cities around the world. For restaurants, it provides tools to manage reservations, attract new customers, and optimize operations. Think of it as a competitor to OpenTable, Resy, and similar services.

• Key Features (for users):

  • Restaurant discovery: Search by cuisine, location, price range, and ambiance.
  • Real-time availability: See available time slots.
  • Online booking: Make reservations instantly.
  • Reviews and ratings: Read what other diners have to say.
  • Loyalty program: Quandoo had a points-based loyalty program where users could earn points for booking and dining, which could be redeemed for rewards. However, I don t see this mentioned on their current website, so it may be discontinued.

• Key Features (for restaurants):

  • Reservation management: Digital table management, reducing no-shows.
  • Customer relationship management (CRM): Gather data on diners to personalize service.
  • Marketing tools: Promote the restaurant through the Quandoo platform.
  • Reporting and analytics: Track performance and identify trends.
  • Table optimisation: Automatic table optimization to ensure maximum revenue.

• Geographic Reach: Quandoo operates in Europe, Asia-Pacific, and other regions. Its presence is particularly strong in Europe.

Revenue Information

• Private Company: Quandoo is a privately held company (owned by Recruit Holdings, a large Japanese company), so its exact revenue figures are not publicly available.

• Revenue Model: Quandoo generates revenue primarily through:

  • Commission fees: Charging restaurants a fee for each booking made through the platform.
  • Subscription fees: Restaurants pay a monthly or annual fee to access the full suite of Quandoo s reservation management and marketing tools. The subscription fee is tailored to the specific needs of the restaurant.

• Estimates and Historical Data: You might find estimates of Quandoo s revenue in market research reports or industry publications, but treat those with caution as they are often based on assumptions. Prior to being acquired by Recruit, some information may have been available, but post-acquisition, the financials are integrated into Recruit s overall reporting.

Alternatives to Quandoo

Here s a list of alternative platforms. The best choice will depend on the specific needs of the restaurant and the user s location.

• For diners:

  • OpenTable: One of the largest and most well-known platforms.
  • Resy: Known for its focus on higher-end restaurants and integrated payment options.
  • TheFork (formerly Restorando or Dimmi): A major player in Europe and Latin America, owned by TripAdvisor.
  • Tock: Focuses on ticketed events, pre-paid reservations, and experiences.
  • Google Maps / Google Reservations: Google integrates restaurant reservations directly into its search and maps experiences.
  • Eat App: growing reservation platform that has a focus on analytics and helping restaurants grow.
  • Local Restaurant Websites/Apps: Many restaurants have their own online booking systems.

• For restaurants (reservation management):

  • OpenTable: Also a major player in restaurant management software.
  • ResDiary: Another popular option, particularly in Europe and Asia-Pacific.
  • SevenRooms: Focuses on CRM and guest experience management.
  • Toast POS: A popular point-of-sale system for restaurants that also includes reservation management features.
  • Lightspeed Restaurant: Another POS system with reservation capabilities.
  • ResNexus: Another robust reservation platform with a wider reach.

Pricing

Quandoo s pricing for restaurants is typically structured in one or both of these ways:

• Subscription Fee: A monthly or annual fee to use the reservation management software and other features. The cost will vary depending on the size of the restaurant, the number of tables, and the specific features included in the plan.

• Commission Fee: A fee charged for each cover (diner) booked through the Quandoo platform. This is in addition to or instead of the subscription fee.

• Contact Sales: The best way to get accurate pricing information for Quandoo is to contact their sales team directly through their website. They will tailor a plan based on your restaurant s needs.

Customer Care Details

• Website: Start with the official Quandoo website (usually https://www.quandoo.com/). Look for Help, Support, or Contact Us links.

• Help Center/FAQ: Quandoo likely has a help center or frequently asked questions (FAQ) section that answers common questions about using the platform. Check this first.

• Contact Form/Email: There should be a contact form or email address where you can submit your questions or issues.

• Phone Support: Check the website for a phone number for customer support. Availability may vary depending on your region.

• Social Media: Sometimes, you can get a response by contacting Quandoo through their social media channels (Facebook, Twitter/X, etc.).

• For Restaurants: Restaurants that are partners with Quandoo typically have access to dedicated account managers or support teams. Reach out to your account manager for assistance.