Websites using Proximis

Okay, let s break down Proximis, covering its overview, revenue (where available), alternatives, pricing, and customer care.

Proximis Overview

Proximis is a unified commerce platform designed to help retailers create seamless and personalized omnichannel experiences for their customers. In essence, it aims to bridge the gap between online and offline shopping, allowing retailers to offer a consistent brand experience across all touchpoints.

• Key Features & Functionality:

  • Order Management System (OMS): Centralized order management across all channels (online, in-store, mobile). This includes order routing, fulfillment optimization, and inventory visibility.
  • Product Information Management (PIM): A central repository for product data, ensuring consistent and accurate information across all channels.
  • Point of Sale (POS): In-store POS system integrated with the overall platform for real-time inventory updates and unified customer data.
  • Clienteling: Tools to empower store associates to provide personalized service to customers based on their purchase history and preferences.
  • eCommerce Integration: Connects to existing eCommerce platforms or provides its own eCommerce capabilities.
  • Mobile Commerce: Optimized for mobile shopping experiences.
  • Inventory Management: Real-time inventory visibility across all locations.
  • Analytics & Reporting: Provides insights into sales, customer behavior, and operational performance.
  • Cross-Channel Fulfillment: Enables options like Buy Online, Pick Up In Store (BOPIS), Ship from Store, and Return Anywhere.

• Target Audience: Mid-sized to large retailers, particularly those with a significant physical store presence. Industries served include fashion, apparel, footwear, sporting goods, home goods, and specialty retail.

• Value Proposition:

  • Improved Customer Experience: Provides a seamless and personalized omnichannel experience, leading to increased customer satisfaction and loyalty.
  • Increased Sales: By enabling cross-channel fulfillment and personalized marketing, retailers can drive more sales.
  • Operational Efficiency: Centralized order and inventory management streamlines operations and reduces costs.
  • Better Data Insights: Comprehensive analytics provide valuable insights into customer behavior and operational performance.

Revenue

Proximis is a privately held company. Therefore, specific revenue figures are generally not publicly available. You might find estimates from market research reports, but these should be treated with caution.

Alternatives

The unified commerce platform space is competitive. Here are some key alternatives to Proximis:

• Shopify Plus: A popular choice for businesses of all sizes, particularly strong in eCommerce but also offers POS and omnichannel capabilities. A very commonly used solution.
• Salesforce Commerce Cloud: An enterprise-grade platform with a wide range of features, including eCommerce, OMS, and CRM. Often used by large, complex organizations.
• SAP Commerce Cloud (formerly Hybris): Another enterprise-level platform known for its scalability and robust features.
• Magento Commerce (Adobe Commerce): A flexible and customizable platform that can be adapted to a variety of business needs. Strong in eCommerce and offers extensions for omnichannel functionality.
• NetSuite: An ERP system that also offers strong retail capabilities, including omnichannel commerce.
• Manhattan Associates: A major player in supply chain and omnichannel commerce solutions, often focused on larger enterprises.
• Brightpearl: A retail operations platform that combines order management, accounting, and CRM.
• Kibo Commerce: Offers a composable commerce platform with a range of modules for eCommerce, order management, and personalization.
• NewStore: Mobile-first omnichannel platform for retailers.
• Fluent Commerce: A cloud-native, distributed order management platform.

Factors to Consider When Choosing an Alternative:

• Business Size and Complexity: Smaller businesses might find simpler, more affordable solutions like Shopify Plus or Brightpearl suitable, while larger enterprises might need the robust features of Salesforce Commerce Cloud or SAP Commerce Cloud.
• Budget: Pricing varies significantly across platforms.
• Existing Technology Stack: Consider how well the platform integrates with your existing systems (e.g., ERP, CRM).
• Specific Business Needs: Evaluate the specific features and functionality that are most important to your business.
• Scalability: Choose a platform that can scale as your business grows.

Pricing

Proximis, like many enterprise-level software platforms, typically does not publish its pricing publicly. Pricing is usually customized based on the retailer s specific needs, including:

• Number of Stores:
• Transaction Volume:
• Number of Users:
• Specific Modules Required:
• Level of Customization:
• Service Level Agreements (SLAs):

To get accurate pricing, you will need to contact Proximis directly for a quote. Be prepared to provide details about your business requirements. In general, expect enterprise platforms like Proximis to be in the tens of thousands to hundreds of thousands of dollars per year range, depending on the scale and complexity.

Customer Care Details

Because Proximis provides enterprise-level software, they typically offer comprehensive customer support. Details can vary based on the service agreement, but here s generally what you can expect:

• Implementation Support: Assistance with setting up and configuring the platform.
• Training: Training for users on how to use the platform.
• Technical Support: Help with resolving technical issues.
• Account Management: A dedicated account manager to provide ongoing support and guidance.
• Documentation: Comprehensive documentation and knowledge base.
• Online Support Portal: Access to online resources, FAQs, and support tickets.
• Phone and Email Support: Contact information for phone and email support.
• Service Level Agreements (SLAs): Guarantees regarding response times and uptime.

How to Find Proximis Customer Care Information:

1. Proximis Website: Look for a Contact Us, Support, or Help section on their official website (https://www.proximis.com/).
2. Sales Representative: If you re already in contact with a Proximis sales representative, they can provide you with customer care information.
3. Existing Contracts/Agreements: Review your existing contract with Proximis for details about support services and contact information.
4. LinkedIn: Search for Proximis employees in customer support or account management roles on LinkedIn. You might be able to send them a message to inquire.

Remember to clearly state your issue or request when contacting customer care.