Websites using Productboard

Okay, let s break down productboard, covering its overview, revenue (though often estimated), alternatives, pricing structure, and customer care details.

Productboard: Overview

• What it is: productboard is a product management platform designed to help product teams understand user needs, prioritize features, and create product roadmaps that align with strategic goals. It serves as a central hub for collecting user feedback from various sources, organizing that feedback, identifying patterns and insights, and then translating those insights into actionable product plans.

• Key Features:

  • Centralized Feedback Collection: Aggregates feedback from customer interviews, support tickets, sales conversations, surveys, and other channels.
  • Insights Prioritization: Helps teams identify the most important user needs and opportunities based on data.
  • Roadmapping: Provides tools for creating and sharing product roadmaps that visually communicate product strategy and timelines.
  • Feature Prioritization: Enables teams to use frameworks and scoring models to prioritize features based on impact, effort, and alignment with strategic goals.
  • Collaboration: Facilitates collaboration among product managers, engineers, designers, and other stakeholders.
  • Integrations: Connects with popular tools like Jira, Intercom, Zendesk, Slack, and more.

• Target Audience: Primarily product managers, product owners, product teams, UX researchers, and other professionals involved in product development. It s suitable for companies of various sizes, from startups to large enterprises.

Revenue

• Public Information: productboard is a private company, so their exact revenue figures are not publicly available.

• Estimates: Estimating revenue for private SaaS companies is tricky. Various online sources might provide estimates based on funding rounds, employee counts, and general industry benchmarks, but these should be considered speculative. You might see ranges from tens of millions to over a hundred million USD annually.

• Factors Influencing Revenue: Revenue depends on factors like:

  • Number of paying customers
  • Average deal size (based on plan type and number of users)
  • Customer retention rate
  • Expansion revenue (customers upgrading to higher plans or adding more users)

Alternatives

Here s a list of productboard alternatives, categorized slightly to help you find a better fit:

• Similar Feature Sets (Comprehensive Product Management):

  • Aha!: A robust product roadmap and strategy tool. Often seen as a direct competitor to productboard, especially in the enterprise space.
  • ProductPlan: Another visual roadmap tool with a focus on strategic planning.
  • Jira Product Discovery: Atlassian s product discovery tool that integrates tightly with Jira Software.
  • Roadmunk: A roadmap software that emphasizes collaborative roadmapping and prioritization.

• Focus on Feedback Management/User Research:

  • UserVoice: Focused primarily on collecting and managing user feedback and feature requests.
  • Canny: Simple feedback collection and roadmap tool, often favored by smaller teams.
  • Qualtrics ProductXM: More enterprise-focused, offering a suite of product experience management tools.
  • Pendo: Product analytics and user feedback platform.

• Project Management with Some Product Management Features:

  • Asana: A popular project management tool that can be adapted for product roadmap management.
  • Monday.com: Similar to Asana, offering flexible project management and workflow automation.

• Lightweight/Basic Solutions:

  • Trello: Using Trello boards for basic roadmap visualization and task management.
  • Google Sheets/Excel: For very simple, manual roadmap creation. (Not recommended for serious product management).

Pricing

• Subscription-Based: productboard uses a subscription-based pricing model, typically charged monthly or annually.

• Tiered Plans: They typically offer multiple pricing tiers based on:

  • Number of users: The more users on your team, the higher the price.
  • Features: Higher tiers unlock more advanced features, integrations, and support.
  • Number of Insights (data analysis limits) and other usage metrics.

• Entry-Level Plans: Usually designed for smaller teams or startups, with limited features and users.

• Enterprise Plans: Custom pricing for larger organizations with specific needs, including dedicated support and advanced security features.

• Free Trial/Demo: Productboard typically offers a free trial or demo so you can evaluate the platform before committing to a paid plan.

• Where to Find Pricing (Though Subject to Change):

  • The best place to find the most up-to-date pricing is directly on productboard s website. Look for a Pricing page.
  • Be aware that pricing can change, so always verify the information on the official website.
  • Sometimes you may have to contact their sales team to get exact pricing, especially for enterprise plans.

Customer Care Details

• Support Channels: productboard usually provides support through a combination of the following:

  • Help Center/Knowledge Base: A comprehensive online resource with articles, tutorials, and FAQs. This is often your first point of contact for troubleshooting and finding answers to common questions.
  • Email Support: You can typically submit support requests via email.
  • Chat Support: Live chat support may be available, especially during business hours.
  • Phone Support: Phone support might be offered, particularly for higher-tier plans or enterprise customers.
  • Community Forum: A forum where users can connect with each other, share tips, and ask questions.
  • Onboarding and Training: For new customers, they may offer onboarding sessions and training resources to help you get started.
  • Dedicated Account Manager: Enterprise customers often receive a dedicated account manager to provide personalized support and guidance.

• Service Level Agreements (SLAs): Enterprise plans may come with SLAs that guarantee a certain level of uptime and support response times.

• How to Access Support:

  • Visit the productboard website and look for a Support, Help, or Contact Us link.
  • Log in to your productboard account and navigate to the help section.
  • Check the documentation for specific instructions on contacting support.

Key Takeaways

• Productboard is a powerful platform for product management, focusing on user insights, prioritization, and roadmapping.
• While revenue is not public, it s likely a substantial amount given their market position.
• Numerous alternatives exist, so evaluate your specific needs and budget when choosing a platform.
• Pricing is subscription-based, with tiered plans based on users, features, and usage.
• Productboard offers various customer support channels to assist users. Check their website for the most current details.