Websites using Poloriz

Okay, let s break down Poloriz, covering its overview, revenue (if available), alternatives, pricing, and customer care details. Keep in mind that information on privately held companies like Poloriz can be limited.

Overview

Poloriz (formerly known as UserKnow) is a customer intelligence platform that helps businesses understand user behavior, collect feedback, and improve their product or service. It focuses on collecting and analyzing user data to provide actionable insights.

Key features typically include:

• User Feedback Collection: Surveys, in-app feedback forms, and user interviews.
• Behavioral Analytics: Tracking user actions within a website or application.
• Segmentation: Grouping users based on behavior, demographics, or other characteristics.
• Reporting and Dashboards: Visualizing data to identify trends and patterns.
• Integrations: Connecting with other tools like CRM systems, marketing automation platforms, and product management tools.

Target Audience:

Poloriz generally targets product managers, UX researchers, marketers, and customer success teams in various industries, especially SaaS and digital products.

Revenue

As a privately held company, Poloriz does not publicly disclose its revenue. Estimating its revenue would be speculative without access to internal data.

Alternatives

The market for user feedback and analytics tools is crowded. Here are some of the prominent alternatives to Poloriz, grouped by their core strengths:

• All-in-One Platforms:

  • Qualtrics: A comprehensive survey platform with advanced analytics. (Often used by larger enterprises)
  • Medallia: Another enterprise-grade customer experience management platform.
  • SurveyMonkey: A widely known and versatile survey tool, suitable for a broad range of users.

• Product-Focused Feedback:

  • Productboard: Helps product teams understand user needs, prioritize features, and build roadmaps.
  • UserVoice: A dedicated feedback platform for feature requests and product ideas.
  • Pendo: Product analytics and in-app guidance platform.
  • FullStory: Session replay and analytics for web and mobile apps.

• UX Research Specific:

  • UserTesting: Platform for conducting user research with real people.
  • Lookback: Facilitates remote user interviews and usability testing.

• Behavioral Analytics (more analytics focused):

  • Mixpanel: Event-based analytics for tracking user interactions.
  • Amplitude: Another strong event analytics platform with advanced segmentation.
  • Heap: Automatically captures user interactions for analysis.

• Customer Support Focused Feedback:

  • Delighted: Simple and fast NPS surveys.
  • Retently: Focuses on NPS and customer loyalty.

Factors to consider when choosing an alternative:

• Specific needs: What type of data do you need to collect? What kind of analysis are you looking to perform?
• Budget: Pricing varies significantly between platforms.
• Ease of use: How easy is the platform to set up and use?
• Integrations: Does the platform integrate with your existing tools?
• Scalability: Can the platform scale as your business grows?
• Reporting requirements - What type of reports are needed by the business

Pricing

Poloriz s pricing is typically based on a subscription model, with different tiers depending on the number of users, the amount of data collected, and the features included. However, pricing is not readily available on their website. You would likely need to contact them directly for a customized quote.

Generally, SaaS pricing models include:

• Free Trial/Free Plan: A limited version of the platform to try before you buy.
• Entry-Level Plan: Basic features for small businesses or individuals.
• Mid-Tier Plan: More advanced features and higher usage limits.
• Enterprise Plan: Custom solutions for large organizations with specific needs.

To get an accurate quote, you should:

• Visit the Poloriz website (if they have pricing information available).
• Contact their sales team directly and explain your needs.
• Ask about any discounts or special offers.

Customer Care Details

Finding specific customer care details for smaller companies can be challenging. Here s a general approach to finding the information you need:

• Website: Check the Poloriz website for a Contact Us, Support, or Help section. Look for:
  • Email Address: A general support email or specific email addresses for different types of inquiries.
  • Phone Number: A phone number for customer support.
  • Live Chat: A chat window for real-time assistance.
  • Help Center/Knowledge Base: Articles and FAQs that answer common questions.
• Social Media: Check their social media profiles (LinkedIn, Twitter, etc.) for mentions of customer support or ways to contact them.
• Online Reviews: Look for reviews of Poloriz on sites like G2, Capterra, or TrustRadius. Customer comments may mention the quality of customer support.
• Sales Contact: If you re considering purchasing Poloriz, ask the sales representative about their customer support options and service level agreements (SLAs).

Typical customer support options include:

• Email Support: Submitting inquiries via email and receiving responses within a certain timeframe.
• Phone Support: Speaking with a support representative over the phone.
• Live Chat Support: Real-time assistance through a chat window.
• Knowledge Base: A self-service resource with articles and FAQs.
• Onboarding and Training: Assistance with setting up and using the platform.

Key questions to ask about customer support:

• What are the hours of operation for customer support?
• What is the average response time for email and chat support?
• Do you offer phone support?
• Do you have a knowledge base or help center?
• Do you offer onboarding and training?
• What is your customer satisfaction rating?

In summary, Poloriz aims to help businesses understand and leverage user feedback. While detailed information on revenue and specific pricing is not publicly available, you can obtain this information by contacting them directly. When evaluating Poloriz, it is important to compare its features, pricing, and customer support options against those of its many competitors in the customer intelligence and user feedback space.