Websites using Pollfish

Okay, let s break down Pollfish, covering its overview, revenue aspects, alternatives, pricing, and customer care.

Pollfish Overview

• What it is: Pollfish is a mobile survey platform that helps businesses gather feedback and insights from a global network of mobile users. It integrates directly into mobile apps and websites, offering a seamless survey experience to respondents. Think of it as a way to reach people in the moment when they re actively using their mobile devices.

• Key Features:

  • Mobile-First Design: Optimized for mobile devices, ensuring high completion rates.
  • Global Reach: Access to a large audience across various countries and demographics.
  • Real-Time Data: Receive survey results in real-time, enabling quick analysis and decision-making.
  • Advanced Targeting: Target specific demographics, interests, and behaviors of mobile users.
  • Various Question Types: Supports multiple choice, rating scales, open-ended questions, and more.
  • Logic and Branching: Implement survey logic to tailor the experience based on user responses.
  • Integration: Integrates with various analytics platforms and tools.
  • DIY platform: You can create and set up surveys on your own.

• Use Cases:

  • Market Research: Understanding consumer preferences, product testing, brand awareness.
  • Customer Satisfaction: Measuring customer satisfaction with mobile apps or services.
  • In-App Feedback: Gathering feedback on app features, usability, and user experience.
  • Advertising Effectiveness: Measuring the impact of mobile advertising campaigns.
  • Academic Research: Conducting surveys for academic studies and research projects.

Revenue Details

• Revenue Model: Pollfish s primary revenue comes from charging users (businesses and researchers) for conducting surveys on its platform.
• Revenue Estimates: As a private company, Pollfish doesn t publicly disclose its revenue figures. Estimates vary widely. You can find unverified revenue reports on sites like Owler and ZoomInfo.

Alternatives to Pollfish

Here s a list of alternatives, categorized for clarity:

• General Survey Platforms (with mobile capabilities):

  • SurveyMonkey: A well-known platform with a broad range of features, including mobile surveys.
  • Qualtrics: A powerful enterprise-level survey platform with advanced analytics and reporting.
  • Google Forms: A free and simple option for basic surveys.
  • Typeform: Focuses on a conversational and engaging survey experience.
  • Zoho Survey: Part of the Zoho suite of business applications.

• Mobile-Specific or Mobile-Focused Research Platforms:

  • TapResearch: Another platform specializing in mobile surveys and market research.
  • MobiPulse: (Formerly OpinionLab) Focuses on mobile feedback and customer experience.
  • **AskAttest: ** Provides quick consumer insights through targeted surveys.

• In-App Feedback Tools: (These are more focused on gathering feedback directly within an app, rather than broader market research)

  • Apptentive: Helps businesses engage with mobile app users and gather feedback.
  • Usabilla (now Contentsquare): Captures visual feedback and user behavior within apps and websites.
  • Instabug: Provides in-app bug reporting and feedback tools.

Pricing

• Cost-Per-Response (CPR) Model: Pollfish primarily uses a cost-per-response pricing model. This means you pay for each completed survey response you receive.

• Factors Affecting Pricing:

  • Target Audience: The more specific and niche your target audience, the higher the cost per response. Reaching a broad, general audience is typically cheaper.
  • Survey Length: Longer surveys typically cost more, as they require more time and effort from respondents.
  • Geographic Location: The cost per response can vary significantly depending on the country or region you are targeting. Developed countries generally have higher CPRs.
  • Survey Complexity: Surveys with complex logic or question types may be more expensive.
  • Incidence Rate: The lower the incidence rate (the percentage of people who qualify to take your survey), the higher the cost per completed response.
  • Survey Delivery: Depending on how you send out the survey, the price may vary. You could send out the survey using a QR code, email, or other ways.

• No Monthly Subscription (Typically): Pollfish generally doesn t have a monthly subscription fee. You pay only for the responses you collect. However, they may offer custom pricing or packages for enterprise clients with high-volume needs.

• Typical CPR Ranges: It s difficult to provide exact pricing, as it depends on the factors mentioned above. You can get an idea of the pricing by using the Pollfish cost calculator, or similar tools provided by competitors.

• Free Option: They have an option to test the platform for free, but they offer only 50 responses.

Customer Care Details

• Support Channels:

  • Email Support: Pollfish typically offers email support for customer inquiries.
  • Help Center/Knowledge Base: They have a help center with articles and FAQs to address common questions.
  • Documentation: API documentation and guides for developers.
  • Blog/Resources: They provide a blog with information on market research and survey best practices.
  • Contact Form: You can submit an inquiry via the website.

• Self-Service Resources: Pollfish has a robust knowledge base, along with a blog containing articles, guides, and tutorials.

• Customer Reviews: Customer reviews of Pollfish s customer service are mixed. Some users praise the responsiveness and helpfulness of the support team, while others have reported delays or difficulty resolving issues.
• Responsiveness: Response times can vary depending on the complexity of the issue and the support load. It s advisable to check their website or contact them directly for the most up-to-date information on their support hours and response times.

Summary Table

| Feature | Description | |----------------|------------------------------------------------------------------------------------------------------------| | Overview | Mobile survey platform for gathering insights from a global mobile audience. | | Revenue Model | Cost-per-response (CPR) pricing. | | Alternatives | SurveyMonkey, Qualtrics, TapResearch, Apptentive, and others. | | Pricing | Varies based on target audience, survey length, geography, and complexity. No monthly subscription in general. | | Customer Care | Email support, Help Center, Documentation. Reviews on support quality are mixed. |

Important Considerations When Choosing Pollfish (or an Alternative):

• Your specific research needs: What types of questions do you need to ask? How complex is your survey logic?
• Your target audience: Who are you trying to reach? Is your target audience primarily mobile users?
• Your budget: How much are you willing to spend per response?
• Data security and privacy: Ensure the platform meets your data security and privacy requirements.
• Reporting and analytics: Does the platform provide the reporting and analytics you need to analyze your data?
• Ease of use: Is the platform easy to use for both survey creators and respondents?

I hope this comprehensive overview is helpful! Let me know if you have any more questions.