Websites using Pingidentity

Okay, let s break down Ping Identity:

Ping Identity: Overview

Ping Identity is a leading provider of identity and access management (IAM) solutions. They help organizations manage and secure access to applications, data, and APIs across hybrid and multi-cloud environments. Their focus is on providing secure, seamless, and personalized digital experiences for both employees and customers. They distinguish themselves by offering a broad range of deployment options (on-premises, cloud, hybrid) and strong support for complex enterprise use cases.

Key Features and Capabilities:

• Single Sign-On (SSO): Allows users to access multiple applications with a single set of credentials.
• Multi-Factor Authentication (MFA): Adds extra layers of security beyond passwords, using methods like push notifications, biometrics, and hardware tokens.
• Access Management: Controls who can access what resources based on roles, policies, and context.
• Identity Governance and Administration (IGA): Manages user identities and access rights throughout their lifecycle.
• API Security: Protects APIs from unauthorized access and attacks.
• Directory Services: Provides a central repository for user identities and attributes.
• Data Governance Manages identity data throughout its lifecycle and ensures that only those who need it have access.
• CIAM (Customer Identity and Access Management): Manages customer identities and provides secure and personalized experiences.
• Identity Verification: Confirms a user s identity through a variety of methods.

Target Audience:

Ping Identity primarily targets large and mid-sized enterprises with complex IAM requirements, particularly those in industries like:

• Financial Services
• Healthcare
• Retail
• Government
• Manufacturing

Revenue:

• Ping Identity was acquired by Thoma Bravo, a private equity firm, in 2022. As a private company, they no longer publicly report their financials. However, before the acquisition, in 2021, they reported revenue of approximately $299.4 million.
• Sources estimate their current ARR to be around $350-400M+ (this is an estimate).

Alternatives:

The IAM market is competitive, and Ping Identity faces several alternatives, including:

• Okta: A leading cloud-based IAM provider known for its ease of use and broad application integrations. Often favored by smaller to mid-sized businesses but increasingly competitive in the enterprise.
• Microsoft Entra ID (formerly Azure Active Directory): Part of the Microsoft ecosystem. A strong choice for organizations heavily invested in Microsoft products.
• CyberArk: Focuses primarily on Privileged Access Management (PAM) but also offers identity solutions.
• ForgeRock: Another comprehensive IAM platform with a strong focus on customer identity and access management (CIAM). Offers flexible deployment options.
• SailPoint: Specializes in Identity Governance and Administration (IGA).
• IBM Security Verify: A comprehensive IAM platform with a broad range of features.
• Auth0 (now part of Okta): A developer-focused identity platform, strong in CIAM scenarios.
• Keycloak: An open-source identity and access management solution.

Factors to Consider When Choosing an Alternative:

• Deployment Model: Cloud, on-premises, or hybrid.
• Specific Use Cases: Employee IAM, CIAM, PAM, IGA, API security, etc.
• Integration Requirements: Existing applications, infrastructure, and cloud platforms.
• Scalability: The ability to handle future growth.
• Ease of Use: For both administrators and end-users.
• Budget: Licensing costs, implementation costs, and ongoing maintenance.
• Compliance Requirements: Industry-specific regulations (e.g., HIPAA, GDPR).

Pricing:

• Ping Identity uses a variety of pricing models, typically based on factors like:
  • Number of Users: A common model, especially for employee IAM.
  • Number of Applications: For SSO and access management scenarios.
  • Number of Monthly Active Users (MAUs): Common for CIAM.
  • Features and Functionality: Different tiers may offer different capabilities.
• Because they are a private company it is difficult to ascertain their pricing, but it is typically enterprise-grade.
• Generally, Ping Identity is considered to be in the higher price range compared to some of its competitors, particularly those with simpler cloud-based offerings. However, they often justify this with their extensive feature set, flexibility, and ability to handle complex enterprise deployments.
• Negotiation is often possible. Enterprises should work with Ping Identity s sales team to understand their specific needs and obtain a customized quote.

Customer Care Details:

• Ping Identity is known for providing robust customer support, especially for enterprise clients.
• Support Channels:
  • Online Documentation: Extensive knowledge base, documentation, and tutorials.
  • Support Portal: Access to support tickets, FAQs, and community forums.
  • Phone Support: Available based on support agreements.
  • Email Support: Another standard channel for submitting support requests.
  • Professional Services: Ping Identity offers professional services to assist with implementation, configuration, and ongoing management.
  • Training: Training programs are available for administrators and users.
• Service Level Agreements (SLAs): Ping Identity typically offers SLAs that guarantee uptime and response times for their cloud services. These are clearly outlined in the contracts.
• Customer Success Programs: Ping Identity also offers customer success programs to help customers maximize the value of their investment and achieve their business goals.
• Community Forums: Ping has a strong community where customers can share knowledge, ask questions, and connect with other users.

Key Takeaways:

• Ping Identity is a powerful and flexible IAM platform suitable for large enterprises with complex requirements.
• They offer a comprehensive suite of features and deployment options.
• Their pricing is generally higher than some competitors.
• They are known for providing strong customer support.
• When evaluating Ping Identity, carefully consider your specific needs, deployment model, and budget.

I hope this detailed overview is helpful! Let me know if you have any more questions.