Websites using Pingdom

Okay, let s break down Pingdom, covering its overview, revenue (as best as we can determine), alternatives, pricing, and customer care details.

Pingdom Overview

Pingdom is a website performance and availability monitoring service. It s primarily designed to help website owners, developers, and IT professionals keep a close eye on their websites and applications, ensuring they re up and running smoothly and performing well.

Here are the core features and what they do:

• Uptime Monitoring: Pingdom checks your website from various global locations at regular intervals (e.g., every minute) to detect if it s online and accessible.
• Transaction Monitoring: This feature tests user workflows, like logging in or adding items to a cart, to ensure critical site features are working correctly.
• Page Speed Monitoring: Pingdom analyzes your website s load time and performance, identifying areas that are slow and need improvement.
• Real User Monitoring (RUM): This captures data from real users browsing your website to provide a realistic view of performance and user experience.
• Alerts: Pingdom sends notifications via email, SMS, or other methods when it detects issues like downtime or performance slowdowns.
• Reporting: Provides detailed reports and dashboards that help you track website performance over time and identify trends.
• Integrations: Connects with other tools and services you use, like Slack, PagerDuty, or webhooks for customized workflows.

Revenue (Estimated)

Pingdom is part of SolarWinds, a large software company. SolarWinds does not break down individual product revenue numbers. Therefore, we can t know Pingdom s exact revenue. However, as Solarwinds is a publically traded company, we can derive some insights from their overall financial reports.

• Overall Solarwinds Revenue: In their latest annual report, Solarwinds s total revenue exceeds 700 million USD.
• Pingdom s Contribution: Pingdom is generally considered a solid part of the Solarwinds portfolio, but it s not their largest segment. Thus, while impossible to precisely say the exact figure, Pingdom s contribution to the overall revenue is a portion of the larger Solarwinds figure.

Alternatives to Pingdom

The market for website monitoring is fairly crowded. Here are some popular alternatives to Pingdom, categorized by general use:

• Comprehensive Monitoring Platforms:

  • UptimeRobot: A popular and affordable alternative known for its ease of use.
  • New Relic: A very powerful platform offering full observability, including APM, infrastructure, and log management.
  • Datadog: Another comprehensive observability platform with broad capabilities beyond just uptime monitoring.
  • Site24x7: Offers a wide range of monitoring tools, including server, network, and application monitoring.
  • Dynatrace: A high-end observability solution with advanced AI-powered analytics.
  • Catchpoint: Focuses on deep performance analysis and has a strong enterprise focus.

• More Focused Monitoring Solutions:

  • StatusCake: A straightforward website uptime and performance monitor.
  • Uptrends: Offers similar features to Pingdom, with emphasis on performance and synthetic monitoring.
  • Better Uptime: Focuses on quick incident resolution with integrations for on-call and status pages.

• Cloud Native Options:

  • Amazon CloudWatch: If you re running on AWS, CloudWatch is the native monitoring service.
  • Google Cloud Monitoring: Similar to CloudWatch, but for Google Cloud Platform.
  • Azure Monitor: The Microsoft Azure cloud monitoring service.

Pricing

Pingdom s pricing is based on a tiered subscription model, offering several plans:

• Starter Plan: Entry-level plan, suitable for individual website owners or small businesses. Includes limited monitoring checks and RUM.
• Professional Plan: Includes more checks, more features (transaction monitoring etc), suitable for small to medium businesses with multiple websites or more in depth needs.
• Advanced Plan: Tailored for larger businesses or corporations with advanced monitoring needs, more in depth transaction monitoring, uptime checks, and users.
• Enterprise Plan: Customized options and features, tailored for companies with very specific needs or large-scale monitoring requirements.

Key Pricing Factors:

• Number of Checks: The quantity of uptime, transaction, and real user checks you require will impact the price.
• Frequency of Checks: Monitoring frequency (e.g., every minute vs. every five minutes) can influence pricing.
• Real User Monitoring: The volume of RUM data collected can affect the cost.
• Data Retention: The duration for which your monitoring data is stored (longer retention usually means a higher cost).
• SMS/Call Credits: Most plans offer free SMS alerts. Any overuse will incur extra costs.
• Features: Different features, especially transaction monitoring, are only available with the higher tier plans

Customer Care Details

Pingdom provides customer support through various channels:

• Online Knowledge Base: A collection of articles, tutorials, and documentation to help users understand how to use Pingdom and resolve issues.
• Support Tickets: Users can submit tickets to Pingdom s customer support team through an online portal, who aim to respond promptly with tailored help.
• Email Support: Email addresses for direct contact with the customer support team.
• Live Chat: A live chat feature, depending on the plan, is provided for quick answers and solutions.
• Community Forum: Where you can discuss Pingdom and website performance related topics with other users, and get help from the community
• Phone Support: Limited for most tiers, but might be available to high-tier users.

Key Takeaways

• Pingdom is a solid website monitoring tool that can help you keep your site online and running well. It has a good reputation and a decent feature set for the majority of users.
• Pricing is tier-based and depends on your level of usage. Make sure you carefully review the tiers before purchasing.
• There are many good alternatives to Pingdom, ranging from simple, free uptime checks to advanced observability platforms. The optimal tool will depend on your specific requirements.
• Customer support is generally considered to be good. However, more real-time support options (such as phone or live chat) might be limited to higher tier users.

Before committing to any monitoring service, it s wise to take advantage of free trials to see which one best meets your needs.

If you have any more specific questions about Pingdom or its alternatives, feel free to ask!