Websites using Percussion

Okay, let s break down Percussion, focusing on the aspects you requested: Overview, Revenue, Alternatives, Pricing, and Customer Care.

Percussion: Overview

Percussion Software, also known as Percussion CMS, is a content management system (CMS) focused on enabling marketers and content creators to build and manage websites and digital experiences. It differentiates itself with features such as workflow automation, personalization, and integration capabilities. Its target audience is typically mid-sized to large enterprises needing a platform for complex content needs.

• Key Features & Strengths:

  • Workflow Automation: Streamlines content creation, review, and publishing processes.
  • Personalization: Allows content to be tailored to different user segments.
  • Digital Asset Management (DAM): Integrates capabilities to manage and organize digital assets like images, videos, and documents.
  • Integration: Connects with other marketing and business systems (CRM, marketing automation, analytics platforms).
  • Headless CMS options: Can be used as a headless CMS, providing content via APIs for delivery across multiple channels.
  • Content Reuse: Facilitates the reuse of content across different areas of a website or multiple websites.
  • Security Features: Robust features for managing access control and protecting content from unauthorized access.
  • Scalability: Designed to handle the demands of large websites and high traffic volumes.

• Core Functionality:

  • Content Creation and Editing
  • Content Workflow Management
  • Digital Asset Management
  • Content Personalization
  • Multi-Site Management
  • User Management and Permissions
  • Search Engine Optimization (SEO) tools
  • Reporting and Analytics

Revenue

• Private Company: Percussion is a private company. This means that its financials aren t publicly reported. Therefore, precise revenue figures are not available.
• Estimated Revenue: You can find estimates online from various business intelligence platforms (e.g., ZoomInfo, Owler, etc.), but these are just estimates and should be treated with caution.
• Revenue Model: Percussion generates revenue primarily through software licensing fees and potentially from services like implementation, training, and ongoing support.

Alternatives

The CMS market is very competitive. Here s a breakdown of some notable alternatives to Percussion, categorized for clarity:

• Enterprise-Level CMS (Similar Complexity & Scope):

  • Adobe Experience Manager (AEM): A comprehensive digital experience platform with a strong focus on personalization and integration with other Adobe products. It s typically more expensive than Percussion.
  • Sitecore: Another powerful DXP (Digital Experience Platform) known for its personalization capabilities, marketing automation features, and robust analytics.
  • Optimizely (formerly Episerver): Combines CMS, digital commerce, and marketing automation. Strong in the ecommerce space.
  • Kentico Xperience: All-in-one digital experience platform (DXP) with CMS, e-commerce, and online marketing capabilities.
  • Bloomreach: A composable DXP with a strong focus on AI-powered personalization and search.

• Mid-Market CMS:

  • Drupal: An open-source CMS known for its flexibility and powerful content modeling. Requires technical expertise.
  • WordPress VIP: A managed WordPress platform designed for enterprise-level content management.
  • Umbraco: A .NET-based open-source CMS known for its developer-friendly nature and flexibility.

• Simpler, More User-Friendly CMS:

  • Contentful: Headless CMS that focuses on providing content through APIs, with a focus on omnichannel delivery.
  • Sanity: Another popular headless CMS that emphasizes structured content and real-time collaboration.
  • ButterCMS: A headless CMS designed for ease of use and fast content delivery.
  • Storyblok: Headless CMS, visual editor and commerce-ready
  • WordPress.com Business/Enterprise: If the features of the regular WordPress.com plans aren t enough, these are more complex and capable.

• Headless CMS Only

  • Strapi: Open-source headless CMS
  • Directus: Open-source headless CMS
  • GraphCMS: Headless CMS

Choosing an Alternative Considerations:

• Budget: What is your available budget for licensing fees, implementation, and ongoing maintenance?
• Technical Expertise: Do you have in-house developers or will you need to rely on external consultants?
• Required Features: What are the must-have features for your specific content management needs?
• Scalability: Do you anticipate significant growth in content volume or website traffic?
• Integration Needs: What other systems (CRM, marketing automation, etc.) do you need to integrate with?
• Ease of Use: How important is user-friendliness for content creators and marketers?

Pricing

• Custom Pricing: Percussion s pricing is not publicly available. It s typically custom-quoted based on your specific needs and the size of your organization.
• Factors Influencing Price:
  • Number of Users: The more users who need access to the system, the higher the price.
  • Features Required: The specific features and modules you need will impact the cost.
  • Deployment Model: Whether you choose a cloud-based or on-premise deployment can affect the price.
  • Support and Service Level Agreements (SLAs): The level of support you require (e.g., 24/7 support, dedicated account manager) will influence the price.
• Requesting a Quote: To get accurate pricing, you ll need to contact Percussion directly through their website and request a demo and a quote.

Customer Care Details

• Support Channels: Percussion typically provides customer support through multiple channels:

  • Phone Support: Phone support is often available, particularly for enterprise-level customers.
  • Email Support: Email support is a standard channel for submitting support requests.
  • Online Documentation: Percussion provides online documentation, including user guides, tutorials, and FAQs.
  • Knowledge Base: A searchable knowledge base with articles and solutions to common problems.
  • Community Forum: A community forum where users can ask questions and share knowledge.
  • Training Programs: Percussion may offer training programs to help users learn how to use the system effectively.
  • Professional Services: Consulting services for implementation, customization, and ongoing support.

• Support Levels: Percussion likely offers different support levels (e.g., standard, premium) with varying response times and service levels.

• Service Level Agreements (SLAs): Enterprise customers may have SLAs that guarantee specific response times and uptime.
• Contact Information: To find the most up-to-date contact information for customer support, visit the Percussion Software website. Look for a Contact Us or Support section.

To Get More Specific Information

• Contact Percussion Directly: The best way to get precise pricing, the latest feature information, and customer support details is to contact Percussion Software through their website.
• Read Reviews: Look for reviews of Percussion CMS on reputable software review sites like G2, Capterra, and TrustRadius. Pay attention to what users say about customer support, ease of use, and value for money.

I hope this comprehensive overview is helpful!