Websites using Percona

Okay, let s break down Percona, covering its overview, revenue, alternatives, pricing, and customer care details.

Percona Overview

• What it is: Percona is a company that provides open-source database software, support, consulting, and managed services, primarily focused on MySQL, PostgreSQL, and MongoDB. They aim to improve database performance, scalability, security, and availability for businesses. They are NOT just a MySQL support company, though that s where they started. They are a leading player in the open-source database ecosystem.

• Key Products and Services:

  • Percona Server for MySQL: A drop-in replacement for MySQL Community Edition, with enhanced performance, scalability, and instrumentation.
  • Percona XtraDB Cluster: A high-availability, synchronous replication solution for MySQL.
  • Percona Server for MongoDB: A drop-in replacement for MongoDB Community Edition, offering improved performance and features.
  • Percona Distribution for PostgreSQL: A comprehensive distribution of PostgreSQL with tools and extensions for enhanced performance and management.
  • Percona Monitoring and Management (PMM): A free and open-source platform for database monitoring and management. Considered a VERY strong offering.
  • Percona Kubernetes Operators: Automate the deployment and management of Percona database solutions on Kubernetes.
  • Percona Support: 24/7 support for MySQL, PostgreSQL, and MongoDB, including proactive monitoring, incident response, and performance optimization.
  • Percona Managed Services: Fully managed database services, where Percona handles the day-to-day operations and maintenance of your databases.
  • Percona Consulting: Expert consulting services for database design, implementation, performance tuning, and migration.
  • Percona Training: Training courses for database administrators and developers.

• Target Audience: Businesses of all sizes that rely on MySQL, PostgreSQL, or MongoDB for their applications. This includes e-commerce companies, SaaS providers, financial institutions, and many others. Companies that want open-source without being completely on their own are ideal customers.

Revenue

• Percona is a privately held company, so they don t publicly disclose their exact revenue figures. However, industry estimates suggest that Percona s annual revenue is in the range of $50 million to $100 million USD. This is based on their market position, employee count, and the pricing of their services.

Alternatives

Here s a breakdown of alternatives, categorized by what they offer:

• MySQL Alternatives:
  • MariaDB: A community-developed fork of MySQL, known for its open-source nature and compatibility.
  • Oracle MySQL: The commercial version of MySQL, offered by Oracle.
  • Amazon Aurora (MySQL-compatible): A cloud-native database service from AWS that is compatible with MySQL.
• PostgreSQL Alternatives:
  • EnterpriseDB (EDB): A company that provides commercial support and enhancements for PostgreSQL.
  • Amazon Aurora (PostgreSQL-compatible): A cloud-native database service from AWS that is compatible with PostgreSQL.
  • TimescaleDB: A time-series database built on PostgreSQL.
• MongoDB Alternatives:
  • MongoDB Atlas: MongoDB s own cloud database service.
  • DocumentDB (AWS): A cloud-native document database service from AWS that is compatible with MongoDB.
  • Couchbase: Another NoSQL document database.
• Database Support and Services Alternatives:
  • Severalnines: Provides automation and management software for open-source databases.
  • OpenSCG: Offers open-source database support, consulting, and managed services.
  • DBA as a Service providers: Many smaller firms offer remote DBA services. Search for remote DBA services MySQL/PostgreSQL/MongoDB
• Monitoring Alternatives:
  • Datadog: A comprehensive monitoring platform that supports databases and other infrastructure.
  • New Relic: Another popular monitoring platform with database monitoring capabilities.
  • SolarWinds Database Performance Monitor: A tool specifically designed for database performance monitoring.
  • Prometheus: An open-source monitoring solution, often used with Grafana for visualization.

Pricing

Percona s pricing varies depending on the specific products and services you need:

• Software: Percona Server for MySQL, Percona Server for MongoDB, Percona Distribution for PostgreSQL, and Percona Monitoring and Management (PMM) are all free and open-source. You can download and use them without paying any licensing fees.

• Support: Percona Support is offered through various subscription plans. Pricing is typically based on the number of database instances you need to support, the level of service (e.g., basic, premium, enterprise), and the response time guarantees. Contact Percona directly for a custom quote. Expect to pay several thousand dollars per year for even basic support for a small number of instances. It can easily scale up to tens or hundreds of thousands for larger deployments.

• Managed Services: Percona Managed Services are priced based on the complexity of your database environment, the resources required to manage it, and the level of service you need. This is generally a monthly fee. This will be significantly more expensive than just buying support, as it includes Percona actually doing the work of managing the database.

• Consulting and Training: Consulting and training are typically billed on an hourly or project basis.

Key takeaway about Pricing: Percona s open-source software is free, but their value is in their expertise and support. The pricing reflects that. If you re comfortable managing databases yourself, you can use their software for free. If you need help, you ll pay for their expertise.

Customer Care Details

• Support Channels:
  • Phone Support: Available 24/7 for customers with support subscriptions (depending on the service level).
  • Online Ticketing System: A web-based portal for submitting support requests and tracking progress.
  • Email Support: For less urgent issues.
  • Knowledge Base: A comprehensive collection of articles, FAQs, and documentation.
  • Community Forums: A place to ask questions and get help from other Percona users.
• Service Level Agreements (SLAs): Percona offers SLAs that guarantee response times for support requests, depending on the severity of the issue and the customer s service level.
• Customer Portal: Customers have access to a portal where they can manage their subscriptions, submit support requests, and access other resources.
• Dedicated Account Managers: Larger customers may be assigned a dedicated account manager to provide personalized support and guidance.

Reputation:

• Percona is generally well-regarded in the open-source database community. They are known for their expertise, their contributions to open-source projects, and their commitment to customer satisfaction. They have a strong technical reputation.
• They actively participate in conferences and events, sharing their knowledge and expertise.
• Online reviews and testimonials are generally positive, with customers praising their responsiveness, their technical expertise, and the quality of their support.

In summary: Percona is a strong player in the open-source database ecosystem, providing valuable software and services to businesses that rely on MySQL, PostgreSQL, and MongoDB. They offer a range of options to suit different needs and budgets, from free software to comprehensive managed services. Their focus on open source, combined with their expertise, makes them a popular choice for organizations looking to leverage the benefits of these powerful database technologies.