Websites using Peek

Okay, let s break down Peek, a platform focused on experiences and activities.

What is Peek? (Overview)

• Core Function: Peek is a technology platform designed to help tour and activity operators (e.g., kayaking tours, cooking classes, escape rooms) manage their business and sell their offerings online. It provides tools for online booking, scheduling, payment processing, marketing, and overall business operations.
• Target Audience: Small to medium-sized businesses (SMBs) in the tourism and experiences sector.
• Key Features & Benefits:
  • Online Booking: Enables customers to easily book activities directly from the operator s website or through Peek s marketplace.
  • Scheduling & Availability Management: Streamlines scheduling, prevents overbooking, and helps optimize resource allocation.
  • Point of Sale (POS): Processes in-person bookings and payments.
  • Payment Processing: Integrated payment gateway for secure online transactions.
  • Marketing Tools: Features to promote tours and activities, including email marketing and integration with online travel agencies (OTAs).
  • Reporting & Analytics: Provides data insights to track performance, identify trends, and make informed business decisions.
  • Channel Manager: Distributes inventory and manages bookings across multiple online channels (e.g., Viator, GetYourGuide).
  • Customer Relationship Management (CRM): Helps manage customer interactions and build relationships.
  • Mobile App: Allows operators to manage their business on the go.

Revenue

Peek s revenue comes from two primary sources:

1. Software Fees (Subscription): They charge operators a subscription fee for using their booking and management software. The pricing often depends on the features used and the volume of bookings processed.
2. Transaction Fees: They may also charge a percentage-based transaction fee on bookings made through their platform, especially if using Peek Pro.

Alternatives to Peek

The market for tour and activity booking software is competitive. Here are some popular alternatives:

• FareHarbor (owned by Booking.com): One of the largest and most established players in the market. Known for its robust features and integration with Booking.com.
• Checkfront: Another leading provider with a wide range of features and integrations.
• Xola: A platform focused on marketing automation and customer engagement.
• Rezdy: Popular booking software with channel manager capabilities.
• TrekkSoft: Suited for bigger operations and known for its focus on European markets.
• Bookeo: Affordable booking system great for small businesses.
• Regiondo: Focuses on experiences, and is a European competitor.
• Localistico: Helps manage local listings, reviews and online presence.
• Square Appointments: If you re a very small business already using Square for payment processing, this could be a simple option.

When choosing an alternative, consider:

• Your business size: Some platforms are better suited for small businesses, while others are designed for larger operations.
• Your specific needs: What features are most important to you (e.g., channel management, marketing automation, POS)?
• Your budget: Pricing varies significantly between platforms.
• Ease of use: Choose a platform that is intuitive and easy for you and your staff to use.
• Integration with other tools: Does the platform integrate with the other software you use (e.g., accounting software, email marketing platform)?

Pricing

Peek offers tiered pricing. While specific pricing details can change, here s a general idea:

• Peek Pro: A subscription-based model, typically with a monthly fee plus transaction fees (percentage of bookings). This gives you full access to all Peek Pro features. Peek Pro often has tiers based on the number of bookings or features used.
• Custom Solutions: For very large enterprises, they may offer custom pricing and dedicated support.
• Implementation Fees: There can be setup or onboarding fees.

Important: You should contact Peek directly or visit their website for the most up-to-date and accurate pricing information. They may offer demos or trials to help you evaluate the platform. Also, negotiate!

Customer Care Details

• Support Channels: Peek typically offers customer support through multiple channels:
  • Email: A standard way to reach their support team.
  • Phone: Often available for urgent issues or higher-tier customers.
  • Help Center/Knowledge Base: A self-service resource with articles, FAQs, and tutorials.
  • Live Chat: Some plans may include live chat support for real-time assistance.
• Training & Onboarding: Peek provides training and onboarding resources to help new customers get started.
• Account Management: Larger customers may have a dedicated account manager.

Customer Reviews & Reputation:

• General Sentiment: Reviews of Peek are mixed. Some users praise its ease of use, robust features, and customer support. Others complain about the cost, occasional glitches, or the learning curve.
• Common Pros: Comprehensive functionality, streamlined booking process, good reporting.
• Common Cons: Cost can be prohibitive for some small businesses, occasional bugs, can be challenging to set up initially.

How to Find Up-to-Date Information:

• Peek Website: Visit the official Peek website (peek.com) for the latest information on features, pricing, and customer support.
• Review Sites: Check out review sites like G2, Capterra, and TrustRadius for unbiased reviews from real users.
• Contact Peek Directly: Reach out to Peek s sales team for a demo and personalized pricing quote.

In summary, Peek is a powerful platform for tour and activity operators looking to streamline their business and sell more experiences online. However, it s essential to carefully evaluate your specific needs, budget, and technical expertise before making a decision. Compare it to alternatives and read reviews to ensure it s the right fit for your business.