Websites using Paylocity

Okay, let s break down Paylocity, covering its overview, revenue, alternatives, pricing, and customer care.

Paylocity Overview

• What it is: Paylocity is a cloud-based human capital management (HCM) and payroll software provider. It primarily targets small to mid-sized businesses (SMBs), offering a comprehensive suite of tools to manage employees from hire to retire.
• Key Features:
  • Payroll Processing: Automated payroll calculations, tax filings, direct deposit, and wage garnishments.
  • HR Management: Employee record management, benefits administration, performance management, compensation planning, and HR reporting.
  • Time and Attendance: Time tracking, scheduling, leave management, and time-off requests.
  • Talent Management: Recruiting, onboarding, learning management, and career development.
  • Benefits Administration: Open enrollment, benefits tracking, and employee self-service.
  • Workforce Management: Scheduling, time tracking, and labor analytics.
  • Analytics and Reporting: Customizable dashboards and reports for insights into workforce data.
  • Mobile App: Employee self-service and manager access from mobile devices.
  • Community/Social Collaboration: Community platform for internal communication and knowledge sharing.
• Target Audience: Primarily SMBs (small to mid-sized businesses) across various industries. They emphasize a modern, user-friendly experience, often appealing to companies that want a more engaging employee platform.
• Unique Selling Points: Paylocity often emphasizes its focus on user experience, mobile accessibility, and social collaboration features, making it attractive to businesses wanting a more engaging employee experience and a modern, user-friendly platform. Their Community platform sets them apart from some competitors.
• Headquarters: Schaumburg, Illinois, USA.

Revenue

• Paylocity is a publicly traded company (PCTY). Therefore, its financial information is publicly available.
• Recent Revenue: For the fiscal year 2023, Paylocity reported total revenue of $1.079 billion, representing a 27% increase over the prior year.
• Where to Find Revenue Info: You can find detailed revenue information in Paylocity s quarterly and annual reports filed with the Securities and Exchange Commission (SEC). Look for filings like 10-Q (quarterly) and 10-K (annual). You can find these on the SEC s EDGAR database or on Paylocity s investor relations website.

Alternatives to Paylocity

Here s a list of common alternatives, categorized for clarity:

• Comprehensive HCM Platforms (similar scope):

  • ADP Workforce Now: A major player, offering a wide range of HCM solutions for various business sizes.
  • Workday: A more enterprise-focused solution known for its robust functionality and analytics. (Usually more expensive and complex than Paylocity).
  • Ceridian Dayforce: Another strong contender with a focus on continuous payroll and a unified platform.
  • UKG (Ultimate Kronos Group): Formed from the merger of Ultimate Software and Kronos. Offers a broad range of HCM and workforce management solutions.
  • BambooHR: Simpler, more user-friendly HCM platform designed for small to medium-sized businesses.
  • SAP SuccessFactors: Another enterprise-level HCM suite.

• Payroll-Focused Solutions:

  • Gusto: Popular for small businesses, known for its ease of use and integrated benefits administration.
  • Paychex: A long-standing provider of payroll and HR services, offering various plans for different business needs.
  • QuickBooks Payroll: Integrated with QuickBooks accounting software, a good option for businesses already using QuickBooks.

• Best of Breed (Specialized Solutions):

  • If you only need specific functionalities (e.g., just time tracking), you could consider standalone solutions like:
    • TSheets (now QuickBooks Time): Time tracking.
    • Greenhouse: Recruiting.
    • Lattice: Performance management.
    • Lessonly: Learning Management.

Choosing an Alternative:

The best alternative depends on your specific needs and priorities:

• Business Size: Some platforms are better suited for small businesses, while others are designed for larger enterprises.
• Budget: Pricing varies significantly between platforms.
• Required Features: Identify the core features you need (payroll, HR, time tracking, etc.).
• Ease of Use: Consider the user-friendliness of the platform for both administrators and employees.
• Integration: Ensure the platform integrates with your existing software (accounting, CRM, etc.).

Paylocity Pricing

• Not Publicly Available: Paylocity does not publicly disclose its pricing. Pricing is customized based on the size of the company, the specific modules selected, and the level of service required.
• Factors Affecting Pricing:
  • Number of Employees: Pricing is typically per employee per month (PEPM).
  • Modules Selected: The more modules you add (e.g., payroll, HR, time tracking, benefits), the higher the cost.
  • Service Level: Do you need basic support or a dedicated account manager?
  • Contract Length: Longer contracts may offer discounts.
• How to Get Pricing: The best way to get pricing is to contact Paylocity directly for a quote. Be prepared to provide information about your company size, industry, and required features. You should also get quotes from a few alternatives to compare.
• Expectation: Expect to pay a premium compared to basic payroll solutions, but less than enterprise-grade HCM systems like Workday.

Customer Care Details

• Customer Support Channels:
  • Phone Support: Paylocity offers phone support.
  • Email Support: Email support is typically available.
  • Online Knowledge Base/Help Center: They have a self-service portal with articles, FAQs, and guides.
  • Community Platform: The Community platform can also be a source of support and peer-to-peer assistance.
  • Dedicated Account Managers: Some customers may have assigned account managers, depending on the size of their company and the level of service they re paying for.
• Support Hours: Support hours vary depending on the service plan, but they typically offer extended hours during peak payroll processing times.
• Customer Reviews:
  • Overall Sentiment: Customer reviews of Paylocity s customer service are mixed. Some customers praise the responsiveness and helpfulness of the support team, while others report issues with long wait times, difficulty resolving complex issues, or inconsistent support quality.
  • Common Complaints: Common complaints include difficulty reaching support, long resolution times, and turnover of account managers.
  • Common Praises: Positive feedback often highlights the expertise of the support staff, the user-friendliness of the platform, and the value of the Community platform.
• Where to Find Reviews:
  • G2: A popular software review site.
  • Capterra: Another well-known review site.
  • TrustRadius: A review site focused on enterprise software.

Key Considerations Regarding Customer Care:

• Implementation Support: The quality of implementation support (during the initial setup of the system) is crucial. A smooth implementation can significantly impact your overall experience.
• Ongoing Support: Evaluate the availability and responsiveness of ongoing support.
• Training Resources: Check the availability of training materials (videos, webinars, documentation) to help your team learn how to use the platform effectively.
• Ask for References: Ask Paylocity for customer references in your industry and of a similar size to your company. Talk to these references about their experience with customer support.

In summary, Paylocity is a robust HCM solution, especially popular among SMBs. Carefully evaluate its features, pricing, and customer care reputation in relation to your specific needs and compare it with alternatives before making a decision. Good luck!