Websites using Onwebchat

Okay, let s break down OnWebChat, covering its overview, revenue information (as publicly available), alternatives, pricing, and customer care details.

OnWebChat Overview

OnWebChat is a cloud-based live chat software designed to help businesses connect with website visitors in real-time. It s aimed at improving customer engagement, providing instant support, and potentially boosting sales conversions. It offers features for:

• Real-time Chat: Enabling immediate communication between website visitors and support agents.
• Proactive Chat: Triggering chat invitations based on visitor behavior (e.g., time spent on a page, specific pages visited).
• Customization: Allows branding and personalization of the chat window to match the website s look and feel.
• Routing & Assignment: Directing chats to the appropriate agents or departments based on pre-defined rules.
• Reporting & Analytics: Tracking chat volume, agent performance, customer satisfaction, and other key metrics.
• Integrations: Connecting with other business tools like CRM systems, email marketing platforms, and help desks.
• Mobile Apps: Allowing agents to manage chats from their smartphones or tablets.

Revenue (and Company Information)

• Private Company: OnWebChat is a privately held company. Therefore, their exact revenue figures are not publicly available. Sites like Crunchbase might provide estimated revenue ranges, but these are often based on limited data.
• Founding Year: Often this is located on their website.
• Location: Check the contact or about section on the website.

Alternatives to OnWebChat

The live chat software market is quite competitive. Here are some popular alternatives, categorized by features and price points:

• Popular & Feature-Rich:

  • Zendesk Chat (formerly Zopim): A well-established and widely used solution.
  • Intercom: More than just live chat; it s a customer messaging platform with features for marketing, sales, and support. More expensive than some options.
  • LiveChat: Another very popular and feature-rich option, emphasizing speed and ease of use.
  • Tawk.to: Popular because of its free plan.
  • Crisp: Provides live chat, email marketing and a helpdesk.

• More Affordable/Smaller Business Focused:

  • Tidio: Known for its ease of use and affordability, especially for smaller businesses. Offers a free plan with limited features.
  • Olark: A simple and straightforward live chat solution.
  • Pure Chat: Focuses on affordability and ease of setup.

• CRM-Integrated:

  • HubSpot Live Chat: Integrated directly with the HubSpot CRM platform. Good if you re already using HubSpot.
  • Zoho SalesIQ: Part of the Zoho CRM suite.

• AI-Powered/Chatbots:

  • Ada: Specializes in AI-powered customer service automation.
  • Drift: Conversational marketing platform.

When evaluating alternatives, consider your specific needs, budget, team size, and desired integrations. Many providers offer free trials, which is the best way to see if a solution is a good fit.

Pricing

• Subscription-Based: OnWebChat, like most live chat software, uses a subscription-based pricing model. You typically pay a monthly or annual fee based on:

  • Number of Agents: The more agents you need to access the platform, the higher the cost.
  • Features: Higher-tier plans usually unlock more advanced features, such as advanced reporting, integrations, or customization options.
  • Chat Volume: Some providers may have limits on the number of chats you can handle per month.

• Check the Website: The most accurate and up-to-date pricing information will be found on the OnWebChat website. Look for a Pricing or Plans page.

• Free Trial/Free Plan: See if they offer a free trial or a limited free plan to test the software before committing.

Customer Care Details

• Website Resources: Look for a Help Center, Knowledge Base, or FAQ section on the OnWebChat website. This is often the first place to find answers to common questions.
• Contact Forms/Email Support: Most providers offer a way to submit support requests via email or a contact form.
• Live Chat Support (ironically): Some live chat companies use their own product for customer support. Check the website for a chat icon.
• Phone Support: Some will have a phone number listed.
• Social Media: Check their presence on platforms like Twitter or LinkedIn, as they may provide support or updates there.
• Response Times: The quality and speed of customer support can vary. Read online reviews to get a sense of other users experiences.

How to Find the Most Accurate Information:

1. Visit the OnWebChat website. This is always the best place to get the most accurate, up-to-date information on their features, pricing, customer support options, and contact details.
2. Read reviews. Sites like G2, Capterra, and TrustRadius offer customer reviews of OnWebChat and its competitors. Pay attention to reviews that discuss ease of use, customer support, and value for money.
3. Request a demo or free trial. This allows you to test the software hands-on and see if it meets your specific needs.
4. Contact their sales/support team directly. If you have specific questions, don t hesitate to reach out to their team.

By following these steps, you can make an informed decision about whether OnWebChat is the right live chat solution for your business.