Websites using Onlyoffice

Okay, let s break down ONLYOFFICE, covering its overview, revenue (though tricky to pinpoint exactly), alternatives, pricing, and customer care details.

ONLYOFFICE: Overview

• What is it? ONLYOFFICE is a collaborative office suite developed by Ascensio System SIA. It s designed to be a comprehensive alternative to Microsoft Office and Google Workspace. It offers:

  • Document Editors: Word processor (Documents), spreadsheet editor (Spreadsheets), presentation editor (Presentations). These are compatible with MS Office formats (DOCX, XLSX, PPTX) and other common formats.
  • Collaboration Tools: Real-time co-editing, commenting, version history, tracking changes, built-in chat.
  • Platform Versatility: Available as:
    • Cloud-based (ONLYOFFICE Workspace): A hosted online service similar to Google Workspace, offering the editors, mail, CRM, projects, and calendar tools.
    • On-premises (ONLYOFFICE Docs): Software you install on your own server, giving you complete control over your data.
    • Desktop Apps: Installable applications for Windows, macOS, and Linux.
    • Mobile Apps: Available for Android and iOS.
  • Open-Source Options: The document editors are open-source (AGPL v3 license), encouraging community contributions and customization. This is at the core of the Community Edition .
  • Key Target Audience: Businesses, organizations, educational institutions, and individuals looking for a collaborative and privacy-focused office suite.

• Key Features & Strengths:

  • Strong Compatibility: Excellent handling of MS Office formats (DOCX, XLSX, PPTX) is a major selling point. Tries to maintain formatting fidelity.
  • Real-Time Collaboration: Robust co-editing features, making it suitable for team projects.
  • On-Premises Option: Appeals to organizations with strict data security and compliance requirements.
  • Customization & Integration: Can be integrated with other platforms like Nextcloud, ownCloud, Seafile, and SharePoint. Supports plugins for extending functionality.
  • Open-Source Availability (for Editors): Fosters trust and allows for community development.
  • Privacy Focus: Marketed as a privacy-respecting alternative to major cloud-based suites.

Revenue & Company Information

• Private Company: Ascensio System SIA is a privately held company. This means its financial information isn t publicly available in the same way as a publicly traded company.
• Revenue Estimates: It s difficult to pinpoint exact revenue. Estimates vary widely. Sources like ZoomInfo provide estimates, but these are often based on limited data and may not be accurate. Likely a company in the multi-million dollar range annually, primarily through subscriptions to ONLYOFFICE Workspace and enterprise licenses for ONLYOFFICE Docs.
• Business Model: Freemium and subscription-based. The core editors (ONLYOFFICE Docs) have a free community edition, which encourages adoption. They then monetize through paid subscriptions for:
  • ONLYOFFICE Workspace: Cloud-based suite with additional features and support.
  • ONLYOFFICE Docs Enterprise: On-premises version with advanced features, scalability, and support.
  • Support Services: Offer paid support plans for on-premises deployments.
  • Branding and Customization: Options for businesses to customize the appearance of ONLYOFFICE with their own branding.

Alternatives to ONLYOFFICE

Here s a list of popular alternatives, categorized by their main strength:

• Cloud-Based Suites:
  • Microsoft 365: The industry standard. Widely used, feature-rich, but can be expensive.
  • Google Workspace: Highly collaborative, cloud-native, and integrates well with other Google services.
  • Zoho Workplace: A comprehensive suite with office apps, email, CRM, and other business tools. Often more affordable than Microsoft 365.
• Open-Source & Free Alternatives:
  • LibreOffice: A powerful and mature open-source office suite. Excellent compatibility, though the interface can feel a bit dated.
  • Apache OpenOffice: Another well-established open-source office suite, similar to LibreOffice.
• Desktop-Focused Suites:
  • WPS Office: A popular alternative, particularly in Asia. Offers a free version with ads and paid subscriptions for premium features.
• Privacy-Focused Alternatives:
  • Cryptpad: End-to-end encrypted collaboration platform.
  • Nextcloud + Collabora Online/ONLYOFFICE: A self-hosted solution with strong privacy controls.

Pricing

ONLYOFFICE s pricing structure is multi-tiered:

• ONLYOFFICE Docs (Document Editors):
  • Community Edition: FREE for up to 20 concurrent connections. Good for small teams or individual use. Limited support.
  • Enterprise Edition: Paid. Pricing depends on the number of users and features. You ll need to contact sales for a quote. It s typically a perpetual license with optional maintenance and support.
• ONLYOFFICE Workspace (Cloud):
  • Free Plan: Limited features, storage, and users.
  • Business Plan: Paid. Offers more storage, users, features, and support. Priced per user per month or annually.
• ONLYOFFICE Developer Edition: Allows integrating ONLYOFFICE editors into your web application. Pricing depends on your usage.

Important Considerations for Pricing:

• Concurrent Connections: ONLYOFFICE Docs (on-premises) pricing often revolves around the number of concurrent connections. This means the number of users actively editing documents at the same time. This is different from the total number of registered users.
• Volume Discounts: Generally, larger organizations can negotiate volume discounts.
• Support Costs: Factor in the cost of support if you opt for a paid plan. Self-hosting (ONLYOFFICE Docs) requires IT expertise, so consider the internal cost of managing the server.

Customer Care Details

• Knowledge Base: ONLYOFFICE provides a comprehensive online knowledge base with articles, tutorials, and FAQs. This is often the first place to look for answers.
• Community Forum: A community forum where users can ask questions, share tips, and get help from other users and ONLYOFFICE staff. This is especially useful for users of the Community Edition.
• Email Support: Paid subscribers (ONLYOFFICE Workspace and ONLYOFFICE Docs Enterprise) typically have access to email support. Response times may vary depending on the support plan.
• Priority Support: Higher-tier Enterprise plans may include priority support with faster response times and dedicated support representatives.
• Documentation: Detailed developer documentation is available for integrating ONLYOFFICE with other systems or developing custom plugins.
• Social Media: ONLYOFFICE is active on social media platforms like Twitter, LinkedIn, and YouTube. You can follow them for updates, announcements, and support.

How to Contact Support:

1. Check the Knowledge Base: help.onlyoffice.com
2. Visit the Forum: devs.onlyoffice.com/
3. Email Support (for paid subscribers): Access this through your ONLYOFFICE account or the ONLYOFFICE website.
4. Sales Inquiries: Use the contact form on the ONLYOFFICE website to reach the sales team.

In summary, ONLYOFFICE is a strong contender in the office suite market, particularly for those seeking strong MS Office compatibility, collaboration features, and the option for on-premises deployment. Its open-source components and privacy-focused approach are also attractive to certain users. However, it s important to carefully evaluate the pricing structure and support options to determine if it s the right fit for your needs.