Websites using Onfido

Okay, let s break down Onfido, covering its core function, revenue information, alternatives, pricing structure (as much as can be publicly ascertained), and customer care details.

What is Onfido? (Overview)

Onfido is a technology company that specializes in identity verification (IDV) and KYC (Know Your Customer). Its core purpose is to help businesses confirm that their users are who they claim to be, in a secure and reliable way. They achieve this through a combination of:

• Document Verification: Analyzing government-issued IDs (passports, driver s licenses, etc.) to detect fraud and authenticity.
• Biometric Verification: Using facial recognition to match a user s live selfie to the photo on their ID.
• Data Verification: Checking user-provided information against various databases and sources to ensure accuracy and consistency.
• Background Checks: Providing access to background check services in certain regions for enhanced due diligence.
• Ongoing Monitoring: Continuous monitoring of user data to flag any potential risks or changes in identity status.

In simpler terms: Onfido helps businesses prevent fraud, comply with regulations (like KYC and AML - Anti-Money Laundering), and create trust with their users. They automate the often-manual and time-consuming process of verifying identities.

Revenue

• Onfido is a privately held company, so exact revenue figures are not publicly disclosed.
• However, in April 2023, Entrust acquired Onfido for an undisclosed amount. Prior to acquisition, Onfido s valuation was roughly $1.5 Billion.

Alternatives to Onfido

The identity verification market is quite competitive. Here are some notable alternatives to Onfido:

• Sumsub: Offers a comprehensive IDV and KYC platform, often praised for its global coverage and flexibility.
• Veriff: Another strong player in the IDV space, known for its high accuracy rates and user-friendly experience.
• Auth0 (by Okta): A broader identity management platform that includes ID verification capabilities.
• Jumio: One of the more established IDV providers, known for its enterprise-grade solutions.
• Trulioo: Focuses on global identity verification, offering access to a wide range of data sources worldwide.
• Socure: Emphasizes fraud prediction and risk scoring, in addition to ID verification.
• ID.me: Commonly used for verifying identities for government agencies and healthcare providers (especially in the US).
• Persona: Known for its customizable workflows and developer-friendly API.

Key factors to consider when choosing an alternative:

• Accuracy and Fraud Detection Rates: How well does the solution detect fake IDs and prevent fraud?
• Global Coverage: Does the solution support the countries and ID types you need to verify?
• Compliance: Does the solution meet the relevant KYC, AML, and data privacy regulations?
• User Experience: How easy is it for users to complete the verification process? A poor experience can lead to abandonment.
• Integration: How easily does the solution integrate with your existing systems and workflows? API quality is crucial.
• Scalability: Can the solution handle your growing volume of verification requests?
• Pricing: How does the pricing model fit your budget and usage patterns?

Pricing

Onfido s pricing is not publicly available in a detailed, fixed format. Like many SaaS companies, they typically offer customized pricing plans based on:

• Volume of Verifications: The more verifications you perform per month/year, the lower the per-verification cost may be.
• Features and Services Required: The specific verification services you need (e.g., document verification, biometric matching, background checks) will impact the price.
• Contract Length: Longer-term contracts may come with discounted pricing.
• Support Level: The level of technical support and customer success services you require.

How to get pricing information:

1. Contact Onfido Directly: The best way to get accurate pricing is to visit their website (https://onfido.com/) and request a demo or quote. Be prepared to provide information about your business, your verification needs, and your expected volume.
2. Speak to Sales Representatives: When you contact Onfido, you ll likely be connected with a sales representative who can walk you through the pricing options.
3. Compare Quotes: Get quotes from multiple IDV providers (including Onfido s competitors) to compare pricing and features.

General pricing models to be aware of when evaluating IDV solutions:

• Pay-as-you-go: You pay a fee for each verification performed.
• Subscription-based: You pay a fixed monthly or annual fee for a certain number of verifications, with overage charges for exceeding the limit.
• Tiered Pricing: Different pricing tiers based on the volume of verifications and features included.

Customer Care Details

Onfido, like most enterprise software providers, offers a range of customer support options. Details may vary depending on the specific plan:

• Website: The Onfido website (https://onfido.com/) is the starting point for finding information, documentation, and contact details.
• Help Center/Knowledge Base: They likely have a comprehensive help center with articles, FAQs, and troubleshooting guides. Look for a Help or Support link on their website.
• Email Support: A standard way to submit support requests. The email address is typically found on their website or in your account dashboard.
• Phone Support: May be available, especially for higher-tier customers. Check their website for a phone number.
• Live Chat: Some vendors provide real-time support through live chat on their website.
• API Documentation: For developers, comprehensive API documentation is crucial for integrating Onfido into their applications.
• Dedicated Account Manager: Larger enterprise clients may have a dedicated account manager to provide personalized support and guidance.
• Service Level Agreements (SLAs): Enterprise clients may have SLAs in place that guarantee certain levels of uptime and support response times.

How to Find Specific Customer Care Information:

1. Check the Onfido Website: Look for a Contact Us, Support, or Help section.
2. Log in to Your Onfido Account: If you re already a customer, you ll find the most relevant support information within your account dashboard.
3. Refer to Your Contract: Your contract with Onfido should outline the specific support services you re entitled to.

In Summary

Onfido is a well-regarded player in the identity verification space. While exact pricing is not public, it s important to get a custom quote and compare it with alternatives to find the best solution for your needs. Remember to prioritize accuracy, global coverage, compliance, user experience, and integration when making your decision.