Websites using Oct8ne

Okay, let s break down oct8ne, focusing on its overview, revenue (with limitations), alternatives, pricing, and customer care details.

Overview of oct8ne

oct8ne is a visual online customer service platform that aims to bridge the gap between traditional chat and in-person assistance. It focuses on using co-browsing, video calls, and real-time visual guidance to help customers resolve issues and complete purchases.

Key Features:

• Co-browsing: Agents can see the customer s screen and guide them through website navigation and actions.
• Video Calls: Allows for face-to-face interaction with customers, offering a more personal touch.
• Visual Guidance: Agents can use on-screen annotations, pointers, and drawing tools to guide customers effectively.
• Chat: Traditional text-based chat is also available.
• Integrated CRM: Basic CRM capabilities to manage customer interactions and data.
• Analytics and Reporting: Provides insights into agent performance and customer interaction trends.
• Integration: Integrates with other platforms and e-commerce platforms.
• AI Chatbot: Can use AI Chatbots for preliminary responses and triaging.

Target Audience:

• E-commerce businesses
• SaaS companies
• Companies with complex products or services that require visual explanation
• Businesses aiming for a more personal and engaging customer experience

Revenue (Limitations):

• Privately Held Company: oct8ne is a privately held company. This means they are not required to publicly disclose their financial information.
• No Public Revenue Data: You won t find publicly available, concrete revenue figures for oct8ne.
• Estimates Are Speculative: Any revenue numbers you might find online are likely estimates from third-party sources and should be treated with caution.

Alternatives to oct8ne:

Here are some alternatives to oct8ne that offer similar or overlapping functionalities. The best choice will depend on your specific needs and budget:

• Zoom: While primarily a video conferencing platform, Zoom s screen-sharing capabilities can be used for co-browsing and customer support. It s not purpose-built for customer service in the way that oct8ne is.
  • Pros: Widely known, affordable, robust video platform.
  • Cons: Not designed for customer service workflows, may require more manual configuration.
• GoToAssist: A platform with screen sharing, remote support tools, and chat features.
  • Pros: Strong remote support capabilities, reliable technology.
  • Cons: Can be more expensive than other options.
• TeamViewer: Another remote support solution that can be adapted for customer assistance with screen sharing and control.
  • Pros: Solid remote access features.
  • Cons: Primarily intended for remote IT support, can be complex for simple interactions.
• LiveAgent: A help desk platform offering live chat, co-browsing, video chat, and email ticketing.
  • Pros: Comprehensive customer service features, strong integrations.
  • Cons: Might have more features than some businesses need.
• Surfly: Specializes in co-browsing and web collaboration tools.
  • Pros: Focuses on co-browsing functionality with sophisticated features.
  • Cons: Not as widely known as some other alternatives, may be more focused on specific use cases.
• Salesforce Service Cloud: A comprehensive customer service solution that can include chat, screen sharing, and other channels.
  • Pros: Powerful and customizable, integrates with the broader Salesforce ecosystem.
  • Cons: Can be expensive and complex, requires configuration and setup.
• Microsoft Dynamics 365 Customer Service: Microsoft s customer service offering with screen sharing, chat, etc.
  • Pros: Part of the Microsoft ecosystem, integrates well with other products.
  • Cons: Can be expensive and complex.

Pricing:

• Not Publicly Available: oct8ne s pricing is not openly listed on their website.
• Customized Plans: Like many B2B SaaS platforms, they typically offer custom pricing plans based on the size of the business, number of agents, features, and usage requirements.
• Contact Sales: You will need to contact oct8ne directly through their website or sales team to get a custom quote.
• Factors Affecting Price: The price will likely be influenced by features, agent licenses, the number of co-browsing sessions, video call minutes used, storage for recordings, support level, and integrations.
• Tiered Pricing: You should expect that oct8ne likely offers pricing in tiers, with lower tiers limiting the feature set and number of users.

Customer Care Details:

• Website: The best place to start is oct8ne s website, which likely includes contact forms and help documentation.
• Contact Forms: They offer contact forms for requesting demos and sales inquiries, and potentially forms for support.
• Email Support: Likely provided via email to answer customer queries.
• Phone Support: May be offered at some level, possibly in higher-tier plans.
• Help Center/Knowledge Base: Check for a knowledge base or help center on their website, where they might have documentation, FAQs, and tutorials.
• Dedicated Support: They may offer dedicated customer success support to onboarding, troubleshooting, and strategic guidance.
• Support Hours: It s important to find out their hours of support coverage, especially if your company requires 24/7 availability.

To Get More Accurate Information:

1. Visit the oct8ne Website: This is the best starting point for the most current information.
2. Request a Demo: Sign up for a demo to see the platform firsthand and discuss pricing with their sales team.
3. Contact Sales: Reach out to the sales team with specific questions about features, pricing, and support options.

By following these steps, you can get the specific information that is needed for your particular requirements.